Logo

Dealing with Difficult People - Communicate with Confidence Series

  • 2
    Broadcasts
  • 10
    Followers

PROGRAM INFORMATION

More information

Dealing with difficult people is a dilemma––whether dropping off kids at day-care, discussing a colleague’s late report, or declining a dinner invitation. The difficulty may be conflicting goals or just someone’s lousy disposition. Master techniques to handle these difficult types: the hostile over-reactor, the complainer, the perpetual gossip, the super-agreeable, the know-it-all, the helpless, the staller, the worrier.
Learn to
• Identify why these personality types act or react as they do
• Master coping techniques to prevent difficult people from sabotaging your success
• Phrase comments to these types to minimize their destructive behaviors and move them to more acceptable attitudes and actions
• Decrease your own stress by having the necessary coping “tools” at the tip of your tongue
Loading
Cancel
Done 100

Are you sure that you want to delete this?

Cancel Delete