Send or Don't Send - Create Great Emails, Letters & Faxes & Avoid the Worst

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Have you sent an email message you regretted? If so, it probably fell into one of the 7 Deadly Sins of Emailing. Learn the art of sending (and not sending) emails, letters, and faxes in only 75 minutes of conversation and instruction. These are the subjects covered:
1. 7 Deadly Sins of Email, Letters, and Faxes
2. Planning the Work and Working the Plan
3. Process and Purpose
4. Effective Writing
5. 7 Rules for Technical Writing
6. Disputes: Your Position on the Board
7. Deals Get Deader, Not Better
8. Agreements and Disputes
9. Collection Approaches
10. Contractor Dealings
11. Employee and Employment Issues
12. Customer Complaints and Correspondence
13. Apologies, Condolences, Congratulations, and Thanks
14. Forms
15. Announcements
16. Attachments to Emails
17. Protected Groups
18. Requests
19. Resumes
20. Sales
21. Vendors and Suppliers
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