“our”) and it applies to the TuneIn web site and associated pages (the “Site”), the content directory, tools,
and applications (together with the Site, the “Service”).
how we use that information and the ways users can control how that information is used or shared. The
entire policy can be found below. For information about users’ obligations and use of the Service, please
see our Terms of Service.
business practices, our users’ needs, and to comply with regulatory and legal requirements. Please check
The types of information we collect
When you interact with the Service, we may collect personal data and other information from you as
Information you give us
To enable you to enjoy certain features of our Service, we collect certain types of information, including
personally identifiable information, during your interactions with our Service. For example, we collect
information when you:
- Register to use our Service; and
- Participate in polls, contests, surveys or other features of the Service, or respond to offers or
advertisements on the Service.
When you register to use the Service, we ask you to provide certain personal information, which includes
your email address, birth year, gender, zip code and/or other geographic information, as well as a password
for your account.
By voluntarily providing us with personal information, you are consenting to our use of it in accordance
personal information may be transferred from your current location to our offices and servers and the
authorized third parties located in the United States.
Automatic Data Collection
Listening Activity: We keep track of your listening activity. We collect information about stations,
favorites, artists and tracks you have listened to or in which you have expressed an interest.
Information about your computer or device: We may also collect information about the computer, mobile
or other devices you use to access the Service. For example, our servers receive and record information
about your computer and browser, including potentially your IP address, operating system, browser type,
and other software or hardware information. If you access the Service from a mobile or other device, unless
you register, we may assign a unique device identifier for that device.
Location-based information: On our Site, we do not collect your zip code, postal code, city or country
unless you choose to provide this information to us at registration. Your general geo-location is collected
at regular intervals if you use the Service on your mobile device. We collect this information to provide
content and services that are customized for your geographic area.
Tracking technology: We use what are commonly called "cookies" on our Site. A cookie is a piece of
information that the computer that hosts our Site gives to your browser when you access the Site. These
cookies help us improve the Service, provide additional functionality to the Site and help us analyze Site
usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access
the Site without needing to remember and then enter a password more than once during a visit to the
Site. We may also be able to capture other data such as searches conducted and results, date, time, and
with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer
to this section for information on how to receive notification when you are receiving a new cookie and
how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take
advantage of some of the Site’s features. Third parties, including advertisers and third-party advertising
and we advise you to check their privacy policies for information about their cookies and other privacy
Our use of the information we collect
We use the information that we collect for the following purposes:
- To personalize and customize the advertising and the content you see.
- To improve and enhance the listener experience. We use tracking information to determine how
well each page and station performs overall based on aggregate listener demographics and traffic
patterns to those pages and stations. This helps us build a better service for you.
- To fulfill your requests for certain products and services, such as sending out electronic
newsletters and enabling you to participate in polls, contests, and boards.
- To send you information about topics or content that we think will be of interest to you based on
your preferences, habits or geographic location.
- To send you information about the latest developments and features on our Service.
- To provide technical support.
How the information we collect is shared
We are not in the business of selling your information. We consider this information to be a vital part of
our relationship with you. There are, however, certain circumstances in which we may share your personal
information with certain third parties without further notice to you, as set forth below:
- Information you allow us to share when you register with us, or through a subsequent affirmative
- Information used when we hire or partner with third parties to provide business-related services on
our behalf, such as mailing information, maintaining databases, processing payments, sweepstakes
management and prize fulfillment, data processing, customer/support services and other products
or services that we choose to make available to our registered listeners. When we employ another
company to perform a function of this nature, we only provide them with the information that they
need to perform their specific function.
We may share your information in connection with a merger between TuneIn and another entity,
or in the event of a transfer of all or some of our assets to another company.
We may share information with our subsidiaries and affiliates for purposes consistent with this
We may share your information if required to do so by law or in the good faith belief that such
action is necessary in order to (i) comply with a legal obligation, (ii) protect or defend our legal
rights or property as well as those of our business partners, employees, agents and contractors
(including enforcement of our agreements); (iii) act in urgent circumstances to protect the personal
safety of users or the public; (iv) protect against fraud or risk management purposes; or (v) protect
against legal liability.
Non-Identifiable or Aggregated Data
We also receive and store certain non-personally identifiable information. Such information, which is
collected passively using various technologies, cannot presently be used to specifically identify you.
We may store such information itself or such information may be included in databases owned and
maintained by our affiliates, agents or service providers. We may use such information and pool it with
other information to track, for example, the total number of visitors to our Site, the number of visitors to
each page of our Site, the domain names of our visitors' Internet service providers, and how our users use
and interact with the Service. Also, in an ongoing effort to better understand and serve the users of the
Service, we often conduct research on our customer demographics, interests and behavior based on the
personal information and other information provided to us. This research may be compiled and analyzed
on an aggregate basis. We may share this non-identifiable and aggregate data with our affiliates, agents
and business partners, but this type of non-identifiable and aggregate information does not identify you
personally. We may also disclose aggregated user statistics in order to describe our services to current and
prospective business partners, and to other third parties for other lawful purposes.
The use and disclosure of this non-personally identifiable information is not subject to restrictions under this
You can visit the Site without providing any personal information. If you choose not to provide any
personal information, you may not be able to use certain features of our Service.
provide to us through the Service or through any other means. This includes, but is not limited to,
information posted to any public areas of the Service, such as bulletin boards (collectively, “Public Areas”),
any ideas for new products or modifications to existing products, and other unsolicited submissions
(collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-
confidential and we shall be free to reproduce, use, disclose, distribute and exploit such Unsolicited
Information without limitation or attribution.
How we protect your information
We have taken reasonable steps to protect the personal information provided via the Service from loss,
misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet, email or other
electronic transmission is ever fully secure or error free, so you should take special care in deciding what
information you send to us in this way.
Consent to processing
If you use the Service outside of the United States, you fully understand and unambiguously consent to the
transfer of such personal information to, and the collection and processing of such personal information in
the United States and other countries or territories. The laws on holding personal information in the United
States may vary and be less stringent than laws of your state or country.
We do not knowingly collect personal information from children under the age of 13. If you are under
the age of 13, please do not submit any personal information through the Service. We encourage parents
instructing their children never to provide personal information through the TuneIn Service without their
permission. If you have reason to believe that a child under the age of 13 has provided personal information
to us through our Service, please contact us, and we will endeavor to delete that information from our
Links to Other Web Sites
not operated or controlled by us (the “Third Party Sites”). The policies and procedures we described here
do not apply to the Third Party Sites. The links from the Service do not imply that we endorse or have
reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy
What are my privacy options and how can I change my settings?
To modify your registration information: Once you have registered, you can change your registration information (including your email address and password).
Opt out: Each email communication we send you will contain instructions permitting you to "opt-out" of
receiving future marketing communications. In addition, if at any time you wish not to receive any future
communications or you wish to have your name deleted from our email mailing lists, please contact us as
indicated below. Note however, that certain communications, such as push notifications, require you to change the settings on your device if at any time you wish not to receive any future communications. Note that on occasion we send service-related announcements, such as disruption
notifications, and you may not be able to opt- out of these communications.
California privacy rights
California Civil Code Section 1798.83 permits users who are California residents to request and obtain
from us once a year, free of charge, a list of the third parties to whom we disclosed their personal
information (if any) for direct marketing purposes in the preceding calendar year and the categories
of personal information disclosed to those third parties. If you wish to make such a request or have
any questions about our information sharing practices, you may contact us by sending us an email at
email@example.com or write to us at TuneIn, 270 University Avenue, Palo Alto, California 94301, Attn:
firstname.lastname@example.org or write to us at TuneIn, Inc., 270 University Avenue, Palo Alto California 94301,