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This Policy explains how TuneIn may collect, use, process, disclose and safeguard information we obtain through the Services. It also tells you about your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns. TuneIn is the data controller for the purposes of this Policy.
If you are a California resident, please also see our California Resident Privacy Notice.
If you wish to opt out of TuneIn’s “sharing” of your Personal Information for cross-contextual advertising purposes, please click here: Do Not Sell or Share My Personal Information.
Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with the Services or if we are legally required to collect it.
User Account Registration. If you register as a user of the Services, you must provide us with your name, email address, year of birth, and password in order to create an account. You may also optionally add to your profile certain demographic information, such as your country, zip code and gender, as well as your photo.
Broadcaster Account Registration. If you are a broadcaster, we ask you for information about your station and broadcast(s) when you register on our Services, including your name, email address, phone number, website, content streaming URL, as well as background information on the station and broadcast(s).
Subscriptions. If you obtain a Subscription to the Services, we will ask you to provide your payment information, such as your credit card number, so our service providers can process your payments for the Services.
Communications. We will collect any information which you provide to us through your communications with our customer support team, such as through email or social media. If you complete one of our surveys, we will collect your responses and may ask you to provide personal information such as your gender, age, general location, and ask you to participate in future surveys.
Business Partner and Vendor Information. We may receive contact details of business partners’ and vendors’ employees as provided by business partners or vendors in furtherance of the relevant partner or vendor relationship.
Events. We may collect personal information (either directly from individuals or from other sources such as event hosts or co-sponsors) in an online or offline capacity when we attend conferences, trade shows, and other events.
Job Applications. We will collect any information which you provide to us when you apply for a job with TuneIn, including your curriculum vitae and references.
Social Sign-on. We collect information from social media services when you use your credentials for these services to log into the Services. For example, when you log in with your Facebook credentials, we collect the information you have authorized Facebook to share with us, such as your name, email address, gender, date of birth, and profile picture. We may also obtain other non-public information with your permission.
Other Third Parties. We may collect information about you from other third parties, including our marketing partners.
Your Activities on the Services. When you use the Services, we collect information about your activities, such as the stations, artists or channels that you listen to, transaction details related to your Subscription, the user profiles that you view, your searches for friends or stations and your other actions and interactions with other users or content on the Services, the stations, content and people that you follow (“Follow Lists”), your comments, any content that you post on the Services, and any other information resulting from your use of the Services that is publicly accessible by other users (“Public Information”).
Your Contacts. If you use certain features of our Services, such as the share content feature, we will collect information about your contacts, with your permission.
Location Information. Depending on your device settings, we may obtain information about your physical location at regular intervals when you use the Services, such as by use of geolocation features in the device(s) through which you access the Services. In addition, we may infer your location from other information we collect (for example, your IP address indicates the general geographic region from which you are connecting to the Internet).
Device Information. We receive information from the device through which you access the Services, such as IP address, web browser type, mobile operating system version, and unique device identifiers.
Widget Information. Other websites may integrate TuneIn widgets (such as the TuneIn Player or TuneIn Follow Button). When you visit a site with a TuneIn widget embedded, we may receive certain information, including information about the web page you visited, your IP address, and other information about your device. TuneIn and the widget can recognize you across websites containing TuneIn widgets, and the widget may be used to show personalized content or advertising. We know when you interact with a widget, and websites containing the widgets may receive this information.
Google Analytics. We use Google Analytics to obtain information about your behavior on our Services. We may use this information to improve user experience and improve our products. If you’d like to opt-out, we recommend installing Google’s browser add-on that can be found at https://tools.google.com/dlpage/gaoptout.
We use Personal Information for many business reasons, including:
Marketing and Advertising
Other Administrative Purposes
We may also use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent, we also use your information for other purposes as requested by you or as permitted by applicable law.
We may de-identify and aggregate information collected through the Services for statistical analysis and other lawful purposes.
How We Disclose Personal Information
Station and Channel Partners. We may disclose certain limited information to our station and channel partners regarding listening activity on their stations and channels. The information we disclose may include device information (for example, IP address, web browser type, mobile operating system version, and unique device identifiers); general geographic information (for example, zip code, city, state, region, and/or country); listening session starts, durations, and timestamps; and search terms used to find the station or channel partner’s content. Our station and channel partners may use this information for their research and marketing purposes, or as otherwise disclosed in their respective privacy policies.
Advertising Partners. We may share your Personal Information (including IP address) with our third-party advertising partners to provide ads that we think may interest you, such as, LiveRamp Inc. LiveRamp may link this data to data collected from other offline and online sources, including other websites and mobile apps, and provide TuneIn with an identification code that we may store for in-app, online, and cross-channel advertising, or share with advertising companies to enable interest-based and targeted advertising. For more information about LiveRamp, please click here (https://liveramp.com/privacy/). To opt-out of LiveRamp-enabled targeted advertising, please click here (https://liveramp.com/opt_out/).
Non-affiliated Companies. If we receive your permission, non-affiliated companies may use your Personal Information to send you offers or other information that you may find of interest.
Social Networking and Other Websites. The Services may allow you to share Personal Information with social networking services, such as Facebook. We do not share your Personal Information with third-party websites unless you direct the Services to share it. Third-party websites’ use of your Personal Information is governed by their privacy policies.
Other Users. Your Public Information, which includes your Favorites, is viewable by other users, unless you change your account settings to make your Favorites private. However, if you registered for the Services prior to May 7, 2014, then your Favorites will be private unless you change your profile settings to make them publicly accessible.
Your profile information, such as any photographs, your username, and any content that you post in your account, is also viewable by other users. We are not responsible for the privacy practices of other users. Accordingly, we recommend that you carefully consider what you post to the Services before doing so.
Other Third Parties. We may also share Personal Information about you in the following additional circumstances:
If you are located in the European Economic Area (“EEA”):
We generally retain Personal Information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, financial, or reporting obligations, to establish or defend legal claims, or for compliance and protection purposes.
To determine the appropriate retention period for Personal Information, we may consider factors such as:
When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.
Note that in some cases, even if you submit a data deletion request, we may be required to retain your Personal Information, such as to comply with the law; maintain records of transactions; exercise, establish, or defend legal claims; or protect against fraud or abuse of our systems.
We maintain administrative, technical and physical safeguards that are intended to appropriately protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any Personal Information you provide to us.
We do not knowingly collect, maintain, or use personal information, as defined by the Federal Trade Commission’s Children’s Online Privacy Protection Act Rule, from children under 13 years of age, and no part of the Services is directed to children under the age of 13.
If you are located in the EEA, we do not knowingly collect, maintain, or use Personal Information from children under 16 years of age, and no part of the Services are directed to children under the age of 16.
If you are located in Mexico, we do not knowingly collect, maintain, or use Personal Information from children under 18 years of age, and no part of the Services are directed to children under the age of 18.
If you are located in Brazil, we do not knowingly collect, maintain, or use personal sensitive information, as it is defined in the applicable law. We will only collect, maintain, or use any personal sensitive information pursuant to your previous and express consent.
If you believe that your child has provided us with Personal Information, please alert us by contacting us below. If we learn that we have collected any Personal Information from a child (as defined by local law), we will promptly take steps to delete such information and terminate the child’s account.
If you are visiting the Services from regions with laws governing data collection and use, then please note that you are agreeing to the transfer of your Personal Information to the United States and processing globally. By providing your Personal Information to the Services, you consent to any transfer and processing in accordance with this Policy.
If you are located in the EEA, United Kingdom, Switzerland or Brazil, we comply with EU, United Kingdom, Switzerland, or Brazil data protection law, as applicable to you, when transferring your Personal Information outside of the EEA, United Kingdom, Switzerland or Brazil. In particular, we may transfer your Personal Information to non-EEA countries, including to the United States where we are headquartered. To protect Personal Information transferred from the EEA, United Kingdom or Switzerland to the United States, TuneIn relies a recognized legal mechanism such as Standard Contractual Clauses issued by the European Commission and consent of the individual.
Although the EU-U.S. and Swiss-U.S. Privacy Shield frameworks have been ruled inadequate for the transfer of data, TuneIn continues to protect personal information from the EEA, United Kingdom and Switzerland according to the standards of the Privacy Shield. To learn more, read our Privacy Shield Policy.
Your Privacy Rights
Depending on where you are located, you may have the right to:
These rights may be limited in some circumstances by local law requirements. You may exercise these rights by visiting our Privacy Center or contacting us as described below.
You have the right not to receive discriminatory treatment for the exercise of your privacy rights. If you wish to appeal a decision relating to your data rights request, please contact us at firstname.lastname@example.org.
Account Information. Once you have registered for the Services, you may change your profile settings in your account on the Services. For example, you can change the email address and password associated with your account and you may choose to keep your Follow Lists private. If you are a broadcaster, you can change the information you provided to us by contacting us per the information below.
Favorites. Once you have registered for the Services, you may change your profile information at any time to make your Favorites private. If you registered for the Services prior to May 7, 2014, then your Favorites will be private until you sign into your account, at which time they will be made public.
Devices. You can access the Services from multiple devices if you sign into your account on the devices or register them on the Services. If you would like to disconnect your account from any of these devices, you can unregister the device through your account settings on the Services.
Location Information. You can prevent us from collecting location information from your device by changing the settings on your device, if your device allows you to do so; however, if you do not provide us with location information you may not be able to fully use the Services. Please note that we will continue to receive your IP address and use it as described above to determine, for example, your location to comply with our licensing agreements.
Communications Opt-Out. Each marketing email communication we send you will contain instructions permitting you to unsubscribe from future marketing communications. You may also contact us as indicated below to have your name deleted from our email mailing lists, or you may update your communication preferences in your account settings on our Website. Please note, however, that certain communications, such as push notifications, require you to change the settings on your device if you wish not to receive any future communications. In addition, on occasion we may send service-related announcements, such as disruption notifications, via email and you may not be able to opt out of these communications.
If you wish to opt out of targeted advertising, please click here.
Audience Information. When you use our app, The Nielsen Company (US), LLC and Comscore, Inc. collect information on behalf of TuneIn about your use of the Services.
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If you are located in the EEA and would like to raise a question to us about your Personal Information, or otherwise exercise your rights in respect of your Personal Information, then you may also contact our data protection representative.