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CAHPS Cast

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CAHPS CAST: March 24th, 2014

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For healthcare organizations, the CAHPS (Consumer Assessment of Healthcare Provider Satisfaction) survey process has become an important, and required, tool to gauge patient experiences. It has also become a tool for consumers to use to compare organizations when making healthcare decisions. This program discusses the different aspects of the CAHPS survey process, updates and changes, and how organizations are using it to improve their service.
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