Hard Shoulder, Soft Heart?

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When you pull off at a motorway service station what do you look for? Is it a chance for a break and a coffee or do you check out the shops and the arcades? The chances are that you don't think too much about its employment policy or where its profits go. Jolyon Jenkins investigates a new motorway service station which has ambitions to make you consider those questions. Situated on the M5 in the West Country, the Gloucestershire Gateway service station promises to pay part of its turnover to local charities and to transform the employment prospects of residents from the local area. But there are underlying issues that threaten to split the community....
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