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Be Our Guest - Perfecting the Art of Customer Service

The Disney Institute

More Information

Description:

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

Language:

English

Narrators:

Theodore Kinni, Barry Abrams

Length:

5h 26m


Chapters

Free Sample

04:30

Chapter 1
Chapter 1

04:29


Chapter 2
Chapter 2

05:08


Chapter 3
Chapter 3

45:07


Chapter 4
Chapter 4

48:48


Chapter 5
Chapter 5

53:57


Chapter 6
Chapter 6

26:29


Chapter 7
Chapter 7

39:35


Chapter 8
Chapter 8

31:19


Chapter 9
Chapter 9

33:04


Chapter 10
Chapter 10

38:14