Dealing with difficult people is a dilemma––whether dropping off kids at day-care, discussing a colleague’s late report, or declining a dinner invitation. The difficulty may be conflicting goals or just someone’s lousy disposition. Master techniques to handle these difficult types: the hostile over-reactor, the complainer, the perpetual gossip, the super-agreeable, the know-it-all, the helpless, the staller, the worrier.
• Identify why these personality types act or react as they do
• Master coping techniques to prevent difficult people from sabotaging your success
• Phrase comments to these types to minimize their destructive behaviors and move them to more acceptable attitudes and actions
• Decrease your own stress by having the necessary coping “tools” at the tip of your tongue