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Difficult Conversations - How to Discuss What Matters Most-logo

Difficult Conversations - How to Discuss What Matters Most

Douglas Stone

Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you". We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong? Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds. Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help. From the Compact Disc edition.

Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you". We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong? Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds. Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help. From the Compact Disc edition.
More Information

Description:

Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you". We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong? Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds. Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help. From the Compact Disc edition.

Language:

English

Narrators:

Sheila Heen, Bruce Patton

Length:

5h 42m


Chapters

Chapter 1
Chapter 1

05:35


Chapter 2
Chapter 2

05:54


Chapter 3
Chapter 3

05:59


Chapter 4
Chapter 4

05:20


Chapter 5
Chapter 5

06:04


Chapter 6
Chapter 6

06:42


Chapter 7
Chapter 7

06:42


Chapter 8
Chapter 8

05:02


Chapter 9
Chapter 9

05:25


Chapter 10
Chapter 10

05:51


Chapter 11
Chapter 11

06:31


Chapter 12
Chapter 12

03:22


Chapter 13
Chapter 13

04:47


Chapter 14
Chapter 14

05:29


Chapter 15
Chapter 15

05:04


Chapter 16
Chapter 16

05:35


Chapter 17
Chapter 17

05:13


Chapter 18
Chapter 18

06:53


Chapter 19
Chapter 19

06:47


Chapter 20
Chapter 20

06:24


Chapter 21
Chapter 21

05:10


Chapter 22
Chapter 22

05:56


Chapter 23
Chapter 23

05:08


Chapter 24
Chapter 24

05:35


Chapter 25
Chapter 25

05:46


Chapter 26
Chapter 26

05:34


Chapter 27
Chapter 27

05:32


Chapter 28
Chapter 28

05:53


Chapter 29
Chapter 29

05:50


Chapter 30
Chapter 30

06:56


Chapter 31
Chapter 31

05:06


Chapter 32
Chapter 32

06:31


Chapter 33
Chapter 33

06:27


Chapter 34
Chapter 34

05:25


Chapter 35
Chapter 35

06:31


Chapter 36
Chapter 36

03:56


Chapter 37
Chapter 37

06:33


Chapter 38
Chapter 38

05:06


Chapter 39
Chapter 39

04:39


Chapter 40
Chapter 40

05:16


Chapter 41
Chapter 41

05:29


Chapter 42
Chapter 42

05:40


Chapter 43
Chapter 43

06:04


Chapter 44
Chapter 44

05:25


Chapter 45
Chapter 45

04:51


Chapter 46
Chapter 46

06:03


Chapter 47
Chapter 47

05:24


Chapter 48
Chapter 48

05:35


Chapter 49
Chapter 49

03:31


Chapter 50
Chapter 50

05:56


Chapter 51
Chapter 51

04:57


Chapter 52
Chapter 52

05:34


Chapter 53
Chapter 53

06:32


Chapter 54
Chapter 54

04:48


Chapter 55
Chapter 55

05:30


Chapter 56
Chapter 56

06:44


Chapter 57
Chapter 57

06:53


Chapter 58
Chapter 58

06:11


Chapter 59
Chapter 59

05:57


Chapter 60
Chapter 60

05:35


Chapter 61
Chapter 61

01:52