Hug Your People - The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results-logo

Hug Your People - The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results

Jack Mitchell

More Information

Description:

"Giving great personalized customer service has always been the foremost goal in my family, but one thing we never lose sight of is that you can't possibly deliver great service if you don't treat your own associates right." So says Jack Mitchell, CEO of his family's astoundingly successful chain of clothing stores. In Hug Your People, he shares his secrets for creating happy employees, secrets as simple as they are revolutionary: -Be NICE to them (and hire nice people to begin with) -TRUST them (they deserve it and will work even harder and smarter to continue to earn that trust) -Instill PRIDE in them (they are more productive when they are proud of their work) -INCLUDE them (since you can't do it alone) -Generously RECOGNIZE them (and not only with money-but don't be chintzy, either) Hug Your People is filled with real stories about real people. Jack offers his principles on "hugging" your associates-whether they are the sales team, the cleaning staff, the delivery people, the backroom financial wizards, the marketing and advertising departments, or outsourced staff. Hug Your People is just what today's employees and managers need.

Language:

English

Narrators:

James Boles

Length:

6h 4m


Chapters

Free Sample

05:00

Introduction
Introduction

23:27


Chapter 1
Chapter 1

17:47


Chapter 2
Chapter 2

19:02


Chapter 3
Chapter 3

08:07


Chapter 4
Chapter 4

08:35


Chapter 5
Chapter 5

19:47


Chapter 6
Chapter 6

10:33


Chapter 7
Chapter 7

03:55


Chapter 8
Chapter 8

13:20


Chapter 9
Chapter 9

07:45


Chapter 10
Chapter 10

07:17


Chapter 11
Chapter 11

13:23


Chapter 12
Chapter 12

10:08


Chapter 13
Chapter 13

14:10


Chapter 14
Chapter 14

10:21


Chapter 15
Chapter 15

09:12


Chapter 16
Chapter 16

11:50


Chapter 17
Chapter 17

13:59


Chapter 18
Chapter 18

07:15


Chapter 19
Chapter 19

06:19


Chapter 20
Chapter 20

09:28


Chapter 21
Chapter 21

12:18


Chapter 22
Chapter 22

06:07


Chapter 23
Chapter 23

08:28


Chapter 24
Chapter 24

07:31


Chapter 25
Chapter 25

17:04


Chapter 26
Chapter 26

05:30


Chapter 27
Chapter 27

10:13


Chapter 28
Chapter 28

09:48


Chapter 29
Chapter 29

15:28


Chapter 30
Chapter 30

05:50


Chapter 31
Chapter 31

09:42


Chapter 32
Chapter 32

10:37


Chapter 33
Chapter 33

00:27