The ultimate program to manage chaos, to overcome procrastination, to prioritize with ease and to learn to say "NO" . Also learn to deal with interruptions and things during the day that would take you off course. Marsha Petrie Sue is the Mohammed Ali of communications. She can dance, look pretty and she uses the entire ring. Marsha also knows how and when to land a knockout punch. Think of her presentations as charm school with live ammunition. You'll learn proven tactics for managing people, change by learning the importance of making choices and being more flexible. "Let's be honest," she says, "some of the situations you encounter are very difficult and you need to learn how to handle it or they'll tear you apart." This is where you'll learn how to get the results you deserve, reduce conflict, build teams, improve relationships and create excellence.