QBQ! the Question Behind the Question - Practicing Personal Accountability at Work and in Life-logo

QBQ! the Question Behind the Question - Practicing Personal Accountability at Work and in Life

John G. Miller

The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim- thinking, complaining, and procrastination. No organization-or individual-can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability. John G. Miller believes the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions-QBQs-such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed. THE QBQ! PROMISE This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination. QBQ! has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of FAQs that the author has received over the years.

The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim- thinking, complaining, and procrastination. No organization-or individual-can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability. John G. Miller believes the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions-QBQs-such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed. THE QBQ! PROMISE This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination. QBQ! has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of FAQs that the author has received over the years.
More Information

Description:

The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim- thinking, complaining, and procrastination. No organization-or individual-can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability. John G. Miller believes the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions-QBQs-such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed. THE QBQ! PROMISE This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination. QBQ! has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of FAQs that the author has received over the years.

Language:

English

Length:

1h 42m


Chapters

Chapter 1
Chapter 1

00:16


Chapter 2
Chapter 2

00:09


Chapter 3
Chapter 3

01:51


Chapter 4
Chapter 4

03:35


Chapter 5
Chapter 5

06:39


Chapter 6
Chapter 6

01:38


Chapter 7
Chapter 7

01:57


Chapter 8
Chapter 8

03:10


Chapter 9
Chapter 9

01:14


Chapter 10
Chapter 10

01:56


Chapter 11
Chapter 11

03:01


Chapter 12
Chapter 12

01:00


Chapter 13
Chapter 13

02:13


Chapter 14
Chapter 14

02:30


Chapter 15
Chapter 15

01:30


Chapter 16
Chapter 16

01:34


Chapter 17
Chapter 17

02:52


Chapter 18
Chapter 18

01:02


Chapter 19
Chapter 19

02:28


Chapter 20
Chapter 20

02:20


Chapter 21
Chapter 21

02:20


Chapter 22
Chapter 22

01:27


Chapter 23
Chapter 23

00:50


Chapter 24
Chapter 24

02:55


Chapter 25
Chapter 25

03:33


Chapter 26
Chapter 26

01:01


Chapter 27
Chapter 27

01:45


Chapter 28
Chapter 28

01:21


Chapter 29
Chapter 29

01:09


Chapter 30
Chapter 30

00:29


Chapter 31
Chapter 31

00:53


Chapter 32
Chapter 32

02:03


Chapter 33
Chapter 33

01:21


Chapter 34
Chapter 34

03:45


Chapter 35
Chapter 35

02:35


Chapter 36
Chapter 36

01:45


Chapter 37
Chapter 37

01:34


Chapter 38
Chapter 38

07:11


Chapter 39
Chapter 39

02:25


Chapter 40
Chapter 40

00:36


Chapter 41
Chapter 41

00:49


Chapter 42
Chapter 42

03:26


Chapter 43
Chapter 43

00:23


Chapter 44
Chapter 44

04:47


Chapter 45
Chapter 45

05:04


Chapter 46
Chapter 46

03:41


Chapter 47
Chapter 47

00:43