Service Failure - The Real Reasons Employees Struggle With Customer Service and What You Can Do About It-logo

Service Failure - The Real Reasons Employees Struggle With Customer Service and What You Can Do About It

Jeff Toister

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Service Failure

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Service Failure
More Information

Description:

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Service Failure

Language:

English

Narrators:

Walter Dixon

Length:

5h 39m


Chapters

Introduction
Introduction

07:24


Chapter 1
Chapter 1

18:44


Chapter 2
Chapter 2

30:15


Chapter 3
Chapter 3

27:41


Chapter 4
Chapter 4

26:12


Chapter 5
Chapter 5

30:56


Chapter 6
Chapter 6

30:21


Chapter 7
Chapter 7

27:53


Chapter 8
Chapter 8

31:21


Chapter 9
Chapter 9

29:36


Chapter 10
Chapter 10

29:15


Chapter 11
Chapter 11

30:02


Chapter 12
Chapter 12

19:52