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Simply Brilliant - How Great Organizations Do Ordinary Things in Extraordinary Ways

William C. Taylor

Cofounder of Fast Company magazine and bestselling author of Mavericks at Work and Practically Radical shows how true business innovation can spring from the unlikeliest places. Far away from Silicon Valley, in familiar, traditional, even unglamorous fields, ordinary people are unleashing extraordinary advances that amaze customers, energize employees, and create huge economic value. Their secret? They understand that the work of inventing the future doesn't just belong to geeks designing mobile apps and virtual-reality headsets, or to social-media entrepreneurs hoping to launch the next Facebook. Some of today's most compelling organizations are doing brilliant things in simple settings such as retail banks, office cleaning companies, department stores, small hospitals, and auto dealerships. William C. Taylor, cofounder of Fast Company and best-selling author of Practically Radical, traveled thousands of miles to visit these hotbeds of simple brilliance and unearth the principles and practices behind their success. He offers fascinating case studies and powerful lessons that you can apply to do ordinary things in extraordinary ways, regardless of your industry or profession. Consider, for instance, how... ·Miami Beach's dazzling 1111 Lincoln Road reimagined the humble parking garage as a high-profile public space that hosts weddings, yoga classes, and celebrity gatherings. ·USAA, the financial-services giant that provides soldiers and their families with insurance and banking products, inspires frontline employees to deliver legendary service by immersing them in military culture. ·Pal's Sudden Service, a fast-food chain with a cult following, serves up burgers and fries with such speed and accuracy that companies from other industries pay to learn from its astonishing discipline. ·Lincoln Electric, a manufacturer based in Euclid, Ohio, dominates its ultracompetitive markets with a fierce devotion to quality and productivity. But the key to its prosperity is a share-the-wealth model that gives everybod

Cofounder of Fast Company magazine and bestselling author of Mavericks at Work and Practically Radical shows how true business innovation can spring from the unlikeliest places. Far away from Silicon Valley, in familiar, traditional, even unglamorous fields, ordinary people are unleashing extraordinary advances that amaze customers, energize employees, and create huge economic value. Their secret? They understand that the work of inventing the future doesn't just belong to geeks designing mobile apps and virtual-reality headsets, or to social-media entrepreneurs hoping to launch the next Facebook. Some of today's most compelling organizations are doing brilliant things in simple settings such as retail banks, office cleaning companies, department stores, small hospitals, and auto dealerships. William C. Taylor, cofounder of Fast Company and best-selling author of Practically Radical, traveled thousands of miles to visit these hotbeds of simple brilliance and unearth the principles and practices behind their success. He offers fascinating case studies and powerful lessons that you can apply to do ordinary things in extraordinary ways, regardless of your industry or profession. Consider, for instance, how... ·Miami Beach's dazzling 1111 Lincoln Road reimagined the humble parking garage as a high-profile public space that hosts weddings, yoga classes, and celebrity gatherings. ·USAA, the financial-services giant that provides soldiers and their families with insurance and banking products, inspires frontline employees to deliver legendary service by immersing them in military culture. ·Pal's Sudden Service, a fast-food chain with a cult following, serves up burgers and fries with such speed and accuracy that companies from other industries pay to learn from its astonishing discipline. ·Lincoln Electric, a manufacturer based in Euclid, Ohio, dominates its ultracompetitive markets with a fierce devotion to quality and productivity. But the key to its prosperity is a share-the-wealth model that gives everybod
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Description:

Cofounder of Fast Company magazine and bestselling author of Mavericks at Work and Practically Radical shows how true business innovation can spring from the unlikeliest places. Far away from Silicon Valley, in familiar, traditional, even unglamorous fields, ordinary people are unleashing extraordinary advances that amaze customers, energize employees, and create huge economic value. Their secret? They understand that the work of inventing the future doesn't just belong to geeks designing mobile apps and virtual-reality headsets, or to social-media entrepreneurs hoping to launch the next Facebook. Some of today's most compelling organizations are doing brilliant things in simple settings such as retail banks, office cleaning companies, department stores, small hospitals, and auto dealerships. William C. Taylor, cofounder of Fast Company and best-selling author of Practically Radical, traveled thousands of miles to visit these hotbeds of simple brilliance and unearth the principles and practices behind their success. He offers fascinating case studies and powerful lessons that you can apply to do ordinary things in extraordinary ways, regardless of your industry or profession. Consider, for instance, how... ·Miami Beach's dazzling 1111 Lincoln Road reimagined the humble parking garage as a high-profile public space that hosts weddings, yoga classes, and celebrity gatherings. ·USAA, the financial-services giant that provides soldiers and their families with insurance and banking products, inspires frontline employees to deliver legendary service by immersing them in military culture. ·Pal's Sudden Service, a fast-food chain with a cult following, serves up burgers and fries with such speed and accuracy that companies from other industries pay to learn from its astonishing discipline. ·Lincoln Electric, a manufacturer based in Euclid, Ohio, dominates its ultracompetitive markets with a fierce devotion to quality and productivity. But the key to its prosperity is a share-the-wealth model that gives everybod

Language:

English

Narrators:

Mark Deakins

Length:

6h 48m


Chapters

Chapter 1
Chapter 1

00:18


Chapter 2
Chapter 2

05:51


Chapter 3
Chapter 3

06:52


Chapter 4
Chapter 4

07:43


Chapter 5
Chapter 5

09:20


Chapter 6
Chapter 6

08:06


Chapter 7
Chapter 7

07:22


Chapter 8
Chapter 8

05:15


Chapter 9
Chapter 9

08:07


Chapter 10
Chapter 10

03:52


Chapter 11
Chapter 11

06:49


Chapter 12
Chapter 12

08:56


Chapter 13
Chapter 13

08:06


Chapter 14
Chapter 14

04:46


Chapter 15
Chapter 15

08:57


Chapter 16
Chapter 16

06:13


Chapter 17
Chapter 17

08:48


Chapter 18
Chapter 18

08:17


Chapter 19
Chapter 19

06:00


Chapter 20
Chapter 20

05:05


Chapter 21
Chapter 21

08:03


Chapter 22
Chapter 22

08:43


Chapter 23
Chapter 23

04:07


Chapter 24
Chapter 24

06:26


Chapter 25
Chapter 25

04:38


Chapter 26
Chapter 26

07:28


Chapter 27
Chapter 27

06:00


Chapter 28
Chapter 28

04:57


Chapter 29
Chapter 29

07:37


Chapter 30
Chapter 30

06:02


Chapter 31
Chapter 31

09:01


Chapter 32
Chapter 32

04:34


Chapter 33
Chapter 33

07:06


Chapter 34
Chapter 34

08:36


Chapter 35
Chapter 35

04:22


Chapter 36
Chapter 36

08:40


Chapter 37
Chapter 37

08:01


Chapter 38
Chapter 38

08:32


Chapter 39
Chapter 39

06:46


Chapter 40
Chapter 40

08:56


Chapter 41
Chapter 41

07:28


Chapter 42
Chapter 42

07:35


Chapter 43
Chapter 43

08:21


Chapter 44
Chapter 44

06:49


Chapter 45
Chapter 45

05:19


Chapter 46
Chapter 46

07:47


Chapter 47
Chapter 47

06:52


Chapter 48
Chapter 48

08:55


Chapter 49
Chapter 49

07:41


Chapter 50
Chapter 50

08:28


Chapter 51
Chapter 51

09:12


Chapter 52
Chapter 52

08:27


Chapter 53
Chapter 53

06:45


Chapter 54
Chapter 54

07:31


Chapter 55
Chapter 55

05:32


Chapter 56
Chapter 56

05:21


Chapter 57
Chapter 57

08:28


Chapter 58
Chapter 58

08:10


Chapter 59
Chapter 59

00:33