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The Squeaky Wheel - Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance Self-esteem-logo

The Squeaky Wheel - Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance Self-esteem

Guy Winch, Ph.D.

More Information

Description:

Although life was physically more difficult in the days of the horse and carriage, we complained much less back then, and when we did, our complaints were more likely to get results. Today we complain about everything--yet do so with remarkable ineffectiveness. Most of us grumble, vent, and kvetch, neither expecting nor getting meaningful resolutions. Wasting prodigious amounts of time and energy on unproductive complaints can take an emotional and psychological toll on our moods and well-being. We desperately need to relearn the art of complaining effectively. Psychotherapist Guy Winch offers practical and psychologically grounded advice on how to determine what to complain about and what to let slide. He demonstrates how to convey our complaints in ways that encourage cooperation and increase the likelihood of getting resolutions to our dissatisfactions. The principles he spells out apply whether we're dealing with a rude store clerk, a bureaucrat, a coworker, our teenager, or a spouse or partner who's driving us crazy. Complaining constructively can be extremely empowering and it can significantly strengthen our personal, familial, and work relationships. Applying our new-found complaining skills to customer service representatives, corporate leaders, and elected officials increases the odds that our comments will be taken seriously. If we all complained more effectively, squeaky wheels could change our own lives as well as the world for the better.

Language:

English

Length:

7h 43m


Chapters

Free Sample

05:00

Introduction
Introduction

00:38


Chapter 1
Chapter 1

06:58


Chapter 2
Chapter 2

06:58


Chapter 3
Chapter 3

06:43


Chapter 4
Chapter 4

06:11


Chapter 5
Chapter 5

06:34


Chapter 6
Chapter 6

06:49


Chapter 7
Chapter 7

05:50


Chapter 8
Chapter 8

06:36


Chapter 9
Chapter 9

07:00


Chapter 10
Chapter 10

03:47


Chapter 11
Chapter 11

03:44


Chapter 12
Chapter 12

05:16


Chapter 13
Chapter 13

04:59


Chapter 14
Chapter 14

06:41


Chapter 15
Chapter 15

06:44


Chapter 16
Chapter 16

06:51


Chapter 17
Chapter 17

06:34


Chapter 18
Chapter 18

06:40


Chapter 19
Chapter 19

06:35


Chapter 20
Chapter 20

06:16


Chapter 21
Chapter 21

05:21


Chapter 22
Chapter 22

06:58


Chapter 23
Chapter 23

06:22


Chapter 24
Chapter 24

06:30


Chapter 25
Chapter 25

06:28


Chapter 26
Chapter 26

06:59


Chapter 27
Chapter 27

06:10


Chapter 28
Chapter 28

07:00


Chapter 29
Chapter 29

04:57


Chapter 30
Chapter 30

03:12


Chapter 31
Chapter 31

03:47


Chapter 32
Chapter 32

03:17


Chapter 33
Chapter 33

04:34


Chapter 34
Chapter 34

06:50


Chapter 35
Chapter 35

06:10


Chapter 36
Chapter 36

06:45


Chapter 37
Chapter 37

06:37


Chapter 38
Chapter 38

07:14


Chapter 39
Chapter 39

04:41


Chapter 40
Chapter 40

06:18


Chapter 41
Chapter 41

07:00


Chapter 42
Chapter 42

06:55


Chapter 43
Chapter 43

06:59


Chapter 44
Chapter 44

06:56


Chapter 45
Chapter 45

06:57


Chapter 46
Chapter 46

06:51


Chapter 47
Chapter 47

04:52


Chapter 48
Chapter 48

04:35


Chapter 49
Chapter 49

06:13


Chapter 50
Chapter 50

06:34


Chapter 51
Chapter 51

06:53


Chapter 52
Chapter 52

06:42


Chapter 53
Chapter 53

06:52


Chapter 54
Chapter 54

06:55


Chapter 55
Chapter 55

06:30


Chapter 56
Chapter 56

06:51


Chapter 57
Chapter 57

05:38


Chapter 58
Chapter 58

04:53


Chapter 59
Chapter 59

04:38


Chapter 60
Chapter 60

06:34


Chapter 61
Chapter 61

06:44


Chapter 62
Chapter 62

05:16


Chapter 63
Chapter 63

05:41


Chapter 64
Chapter 64

03:57


Chapter 65
Chapter 65

06:08


Chapter 66
Chapter 66

06:10


Chapter 67
Chapter 67

05:46


Chapter 68
Chapter 68

06:54


Chapter 69
Chapter 69

06:47


Chapter 70
Chapter 70

06:57


Chapter 71
Chapter 71

06:58


Chapter 72
Chapter 72

06:53


Chapter 73
Chapter 73

06:33


Chapter 74
Chapter 74

06:37


Chapter 75
Chapter 75

04:39


Chapter 76
Chapter 76

04:03


Chapter 77
Chapter 77

00:46