Advice from a Call Center Geek!
Business & Economics Podcasts
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Location:
United States
Description:
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Twitter:
@callcenter_geek
Language:
English
Contact:
8143978354
Email:
tlaird@expivia.net
Tips to Disrupt your Service Desk with Technology and Tactics
Duration:00:47:50
Unlocking the Power of Prompts: Enhancing CX QA with Proven Strategies
Duration:00:32:03
Creating an AI Roadmap for Your Contact Center from the Ground Up!
Duration:00:46:40
2024 CX, AI, and Contact Center Predictions
Duration:00:29:33
Inside the Contact Center Evolution: Insights from John Coulter of Five Star Call Centers
Duration:00:16:19
AI Tools in CX: The Truth about ROI
Duration:00:23:15
Navigating the Technology Maze for Small Contact Centers: A Practical Guide
Duration:00:24:59
Contact Center Management, Hiring, Ratios and More- Effective Contact Center Management
Duration:00:20:40
Best CcaaS Providers 2023-2024!
Duration:00:23:18
The AI Transformation: A New Era for Business Process Outsourcing
Duration:00:36:34
Linkedin AMA Episode: Implementing AI into Your Contact Center Wisely- What To Do First
Duration:00:47:39
"The Room Where it Happened" Special Episode!- Navigating the Future of Customer Service
Duration:00:41:47
Rethinking Contact Center Outsourcing (BPO) in the Age of AI
Duration:00:32:36
A Deep Dive into the World of AI & Human Interaction with Deepdesk CEO Robbert Dijkstra
Duration:00:38:02
The Power Merge: Analyzing Nice's Game-Changing Purchase of LiveVox
Duration:00:05:58
Evolution of Contact Centers: Modern Strategies for Managing PR and Recall Crises
Duration:00:24:36
10 ChatGPT Prompts to Fully Automate Your Contact Center QA
Duration:00:37:53
Under 50 Seats and Using Spreadsheets for QA- MUST LISTEN
Duration:00:03:14
Best ChatGPT Prompts to Improve Your Contact Center!
Duration:00:22:52
QA/AI Showdown: Chris Mounce from Evaluagent & Tom Laird Unmask AI's Reality in QA
Duration:00:48:25