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Episodes

Boldly Going

9/18/2019
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Brand, experience, customer foreknowledge – oh my! It all advice Halie LeSavage, Retail Editor at the Morning Brew provides to retailers on this insightful episode. Don’t miss this last segment of our Retail Therapy series. Up next is our panel with industry experts.

Duration:00:18:09

I Shop. Therefore I Am.

9/4/2019
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“The stronger the retail sector, the stronger our economy,” Michael Londrigan, Professor of Graduate Studies at LIM College shares. When news of store closures inundate us over and over again, should we worry about the future of retail and our marketplace overall? Don’t miss what Micheal has to say about it! Be sure to join … Continue reading I Shop. Therefore I Am. →

Duration:00:19:06

Retail Therapy: A Tale of Two Retails

8/21/2019
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It was the worst of times. It was the best of times. Well, for retailers, which one is it? Is the industry in a tug of war of experiencing both? Mark Mathews, VP of Research Development & Industry Analysis at the National Retail Federation sits with us to shed some light on today’s retail. We have your … Continue reading Retail Therapy: A Tale of Two Retails →

Duration:00:18:56

Companies with a Conscience

8/7/2019
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On this episode of Better Series, Rodd Wagner, Forbes Columnist, Author, and Researcher, shares the one must-have all companies need in order to cultivate a happy work culture. Wagner, with no apologies, helps us see that this one spark makes all the difference. Listen in for the details.

Duration:00:20:41

Leaders, No More Talking to Self

7/24/2019
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Communication skills are vital in the business world. From interacting with customers, employees, and other key stakeholders, business leaders abilities to effectively communicate speaks volumes to those invested in the company. To help share insight on the communication skills that every business leader needs, Richard McKeown, Founder & CEO of Richard McKeown Communications joined us on … Continue reading Leaders, No More Talking to Self →

Duration:00:18:46

Evolution of Our Social World

7/10/2019
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On this episode of the Better Series Erik Qualman, Motivational Speaker & Bestselling Author and owner of Equalman talks about how changes and advancements in technology are continually shaping the world around us. Listen in to learn more

Duration:00:19:17

BBB AUTO LINE: A BBB National Program

6/26/2019
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Dispute resolution may sound deceptively simple, but let’s not be fooled. Listen in as Juan Herrera, National Director of Dispute Resolution Programs at BBB AUTO LINE explains the intricacies of dispute resolutions as it relates to cars.

Duration:00:16:28

The ABC’s of Cybersecurity

6/12/2019
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Are you ready for the ABC’s and 123’s of Cybersecurity? John Matthew Holt, Founder & CTO of Waratek schools businesses in a great lesson of understanding the basics of protecting your cyber environment. Listen in!

Duration:00:16:25

Businesses, It’s Time to Stay Safe Online

5/29/2019
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It’s time to digitally spring clean before summer officially arrives. What does it mean to be digitally clean? Kelvin Coleman, Executive Director of the National Cyber Security Alliance stops by the Better Series podcast to help small businesses understand not only what it means, but why it’s so vital.

Duration:00:23:49

EU Privacy Shield: A BBB National Program

5/15/2019
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Today, more than ever, companies large and small are conducting business all over the world, so it begs the question: what happens when businesses transfer personal data across borders? Here to help us understand how US companies safeguard their EU customers’ data is Frances Henderson, Director of Privacy Initiatives and Bryant Fry, Deputy Director of BBB EU … Continue reading EU Privacy Shield: A BBB National Program →

Duration:00:15:01

Virtual and Augmented Reality Boosting Small Businesses

5/1/2019
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It’s small business week and the Better Series podcast brings you episodes this month to help you think differently about your business. We kick-off with Clifton Dawson, Founder & CEO of Greenlight Insights. He stops by to shed light on how virtual and augmented reality are both helping SMB’s do business better.

Duration:00:15:35

CFBAI: A BBB National Program

4/17/2019
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Childhood obesity is a serious national and global problem. With the influence that advertising has on young children’s consumption, self-regulation is a method used to assist in tackling the issue. Advertising to small children is framed by a mix of legislation and advertising self-regulation through programs such as the Children Food & Beverages Advertising Initiative or … Continue reading CFBAI: A BBB National Program →

Duration:00:14:59

Evolution of Customer Service

4/3/2019
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There is no argument that customer service has been transformed. The bar has been raised and the demands of what exceptional customer service looks like have undoubtedly been elevated. Majorie Bynum, President and CEO of SOCAP International stops by the Better Series podcast where she breaks down how customer care and customer experience are both … Continue reading Evolution of Customer Service →

Duration:00:15:03

Empowering Women to Lead

3/20/2019
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We are continuing to celebrate #nationalwomenshistorymonth, as we honor women taking their seats at the table. Cheryl Wood of Cheryl Empowers talks #womenleaders and how to create and become one. Join us on the Better Series podcast where we discuss how women are no longer waiting for an invitation to lead.

Duration:00:15:45

Women Leaders Making History

3/6/2019
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It’s #NationalWomensHistoryMonth, and Leasa Graves, Assistant Director of National Women’s History Alliance joins us on this episode of Better Series to discuss the historical impacts women have had on our society and in business. Women are leading, but they have always been. Tune in to hear why this so vital to see and ensure in … Continue reading Women Leaders Making History →

Duration:00:11:51

Beautycounter: The Business of Good

2/20/2019
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It’s National Entrepreneurship Week (#NatlEshipWeek) and in honor of all those willing to write their own professional story we share Nina Bradley Clarke’s. Once a journalist, Nina decided to follow a different path by becoming her own boss as Managing Director for Beautycounter. Tune in to this past episode to hear how she is watching her business grow … Continue reading Beautycounter: The Business of Good →

Duration:00:16:13

The Effects of the Shutdown

2/6/2019
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The effects of the longest government shutdown in U.S. history was not an individual challenge alone. The implications were far-reaching, impacting also our marketplace and the overall economy. Dr. Julia Heath, Director of the Economics Center at the University of Cincinnati and President of the National Association of Economic Educators explains more on this great episode.

Duration:00:19:32

IoT Take Over & Consumer Privacy

1/23/2019
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The Internet of Things known as IoT has taken over our world, whether you are ready or not. Devices are being improved and upgraded to make our lives easier by connecting our digital world. However, innovation is happening faster than businesses can think through cyber security and data protection. Listen in to this great panel … Continue reading IoT Take Over & Consumer Privacy →

Duration:00:13:49

The Next Generation – Z

1/9/2019
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It’s a new year, and it’s time to start thinking generation next! That is – Generation Z. Do not let the age of this generation fool you. Jeff Fromm, President of FutureCast, joins us to share insights into the buying power of Generation Z.

Duration:00:16:15

Social Media 2019 Trends

12/26/2018
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A new year brings new trends, and on this episode of Better Series, we talk about new social media strategies for businesses. We invited social media expert, Lisa Nicholls, CEO of Tira Strategies to discuss what changes we should expect in 2019. Don’t miss this episode! Get ahead of what’s new for social media.

Duration:00:17:07