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Beyond the Claim

Business & Economics Podcasts

Beyond the Claim is a show for inquisitive Risk & Claims Management professionals curious about the latest industry trends, winning strategies and stories from influential leaders. Each episode contains valuable tips, insights, lessons learned, and the stories that matter from the most influential leaders in the industry. If you’re eager to learn everything you can to meet the demands of today’s claims landscape — and enough to be ready for tomorrow’s — then you’ve come to the right place.

Beyond the Claim is a show for inquisitive Risk & Claims Management professionals curious about the latest industry trends, winning strategies and stories from influential leaders. Each episode contains valuable tips, insights, lessons learned, and the stories that matter from the most influential leaders in the industry. If you’re eager to learn everything you can to meet the demands of today’s claims landscape — and enough to be ready for tomorrow’s — then you’ve come to the right place.

Location:

United States

Description:

Beyond the Claim is a show for inquisitive Risk & Claims Management professionals curious about the latest industry trends, winning strategies and stories from influential leaders. Each episode contains valuable tips, insights, lessons learned, and the stories that matter from the most influential leaders in the industry. If you’re eager to learn everything you can to meet the demands of today’s claims landscape — and enough to be ready for tomorrow’s — then you’ve come to the right place.

Language:

English


Episodes

Specialists or Generalists: Which Talent Should You Focus On? w/ Pat Hildt

1/13/2022
Would you rather have somebody working for you who is really skilled in one area or acceptable in a number of different areas? Beyond that, what are the long-term benefits, both from a cost perspective, but also in terms of customer retention and team culture, of having specialists and generalists on your team? On this episode of Beyond the Claim, we talk with Pat Hildt. Pat, the Regional Claim Manager for the US, Canada, & Global Operations of Uber, had a lot to say about how she’s...

Duration:00:25:11

How To Re-Insert the Human Element Back Into Claims w/ Trecia Sigle

12/29/2021
It can be scary and overwhelming for an injured person going through workers’ compensation for the first time. And, while the adversarial relationship that can be inherent in the insurance process has steered the industry as a whole away from the humanitarian piece, our guest is here to remind us just how important advocacy is. We speak with Trecia Sigle, VP Enterprise TPA and Multinational Claim at CNA, about demystifying insurance, advocating for injured parties, and advocacy ideas for...

Duration:00:22:32

Unpacking the Public Entity Claims World w/ Carson Saville

12/15/2021
Have you ever wondered how cities get insured? Or maybe you’ve dealt with writing some public entities, but you want to expand? Well, if you want answers, today’s guest has got you covered. In this episode, Carson Saville, Vice President at Saville Public Entity, offers expertise in this area to agents across the country. We discuss: Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website. Listening on a desktop & can’t see the links? Just...

Duration:00:22:04

What to do about the Financial Stress Impacting your Employees and Claims w/ Erika Wasserman

12/1/2021
If an employee is out for a while with an illness or is distracted by a messy divorce… You’d want them to feel safe sharing — especially if it’s affecting their job — right? Financial struggles can have an equally enormous impact on anyone’s life, but it’s something most of us get too squeamish to discuss. That needs to change. Your employees deserve empathy — and if they don’t feel safe discussing finances, it could hurt your bottom line. Today’s guest, Erika Wasserman, Financial...

Duration:00:31:45

Leading with Analytics w/ Dennis Tierney

11/11/2021
The pandemic has shown us that you have to lead with analytics. Even before COVID, analytics were around, but they seemed like something that sat in the backseat. They can't stay there. Analytics have to drive your claims department. And as newer and better models and algorithms emerge, our industry can look deeper and deeper into the ways that technology can advance our work. Dennis Tierney, National Director of Workers Compensation Claims at Marsh, joins the show to discuss using...

Duration:00:20:54

Workers’ Compensation in the Pandemic & Beyond w/ Theresa Clarke

11/3/2021
Where would you expect to find a loss prevention officer bitten by a snake hidden in a shoplifter’s purse? Filing for workers’ compensation, of course. If you thought insurance was boring, then there are millions of similar stories that beg to differ. But when they’re not dealing with claims snatched from a Guy Ritchie script, the professionals in Workers’ Compensation are doing vital work to ensure employees get back to their feet and back to work. Just ask today’s guest, Theresa...

Duration:00:23:29

The Past, Present & Future Challenges in Workers’ Comp w/ Joe Paduda

10/20/2021
The pandemic had a profound impact on workers compensation. Because of COVID, workers’ comp had to revolutionize how it addressed claim intake, claim triage, claim reporting, claim qualification, and medical management virtually overnight. And it’s still changing. Partially due to covid, but also a variety of other factors. In fact, the future of workers’ comp remains unwritten. Joe Paduda, Principal of Health Strategy Associates, joins the show to discuss how workers’ comp has changed...

Duration:00:25:10

Introducing: Beyond the Claim

10/18/2021
If you are in the claims management space and yearning for a deeper understanding of the field — and meaningful connection with others in your industry — beyond the cookie-cutter content you’re used to… Well, you’re not alone. Luckily, you’ve come to the right place. In this inaugural episode, Marc Cunningham, Chief Sales & Marketing Officer at Broadspire, introduces Beyond the Claim, a new podcast for strategic thinkers who aren’t afraid to think outside the box. In this episode, we...

Duration:00:07:28