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Bob Phibbs, The Retail Doctor

Anchor FM

Bob Phibbs, the Retail Doctor interviews retailers and their suppliers to answer the request, “Tell me something positive about retail.” For tips about competing in brick and mortar retail, listen in to learn about retail sales training, marketing, operations and more.

Bob Phibbs, the Retail Doctor interviews retailers and their suppliers to answer the request, “Tell me something positive about retail.” For tips about competing in brick and mortar retail, listen in to learn about retail sales training, marketing, operations and more.
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Location:

United States

Networks:

Anchor FM

Description:

Bob Phibbs, the Retail Doctor interviews retailers and their suppliers to answer the request, “Tell me something positive about retail.” For tips about competing in brick and mortar retail, listen in to learn about retail sales training, marketing, operations and more.

Language:

English


Episodes

Podcast 216: Mark Kilens, VP of Content and Community at Drift | The Conversations You Have With Customers

5/17/2019
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Bob Phibbs interviewed Mark Kilens, VP of Content and Community at Drift. Mark talked about his early days working at a college bookstore, how to connect future customers to you in realtime, and how to have more conversations through your website. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:25:07

Podcast 215: Nitin Mantani, CEO PredictSpring | It's About Transparency And Convenience

5/10/2019
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Bob Phibbs interviewed Nitin Mantani, CEO PredictSpring while attending ShopTalk19. Nitin talked about his early days at Google Shopping, how Amazon has mastered commodity commerce, and online customer fatigue. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:16:58

Podcast 213: Tammi Ketterman, Ketterman's Jewelers | Customer Triggers Spark Sales

5/3/2019
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Bob Phibbs interviewed Tammi Ketterman from Ketterman's Jewelers in Leesburg, Virginia. Tammi talked about the importance of sense triggers, events that produce sales and customer loyalty which in her case includes 326 rum cakes. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:26:41

Podcast 214: Chris Bossola, CEO Need Supply | The New Luxury Millennial Customer

4/24/2019
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Bob Phibbs interviewed Chris Bossola with Need Supply while attending ShopTalk19. Chris talked about the new Millennial luxury customer he serves, their buying habits and starting up a new retail business. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:11:05

Podcast 212: Roy Erez, CEO Loop Commerce | Uncoupling Gifting From Shipping

4/14/2019
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Bob Phibbs interviewed Roy Erez, CEO Loop Commerce while attending ShopTalk19. We discussed his experience selling personal computers back in the day and disrupting how commerce thinks about shopping for someone else. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:19:21

Episode 211: Jon and Gila Kurtz, Founders Dog Is Good | Building A Brand From An Idea To Product

4/5/2019
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Bob Phibbs interviewed Jon and Gila Kurtz, founders of Dog Is Good a pet products company based in Los Alamitos, CA. While attending SuiteWorld recently, they discussed taking their brand from concept to product, how they support their brick and mortar retailers, and staying focused on their goals. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:31:31

Episode 210: Apu Gupta, CEO Curalate | Social Commerce Mistakes and Opportunities

3/31/2019
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Bob Phibbs interviewed Apu Gupta, CEO of Curalate who unpacks the breadth of social commerce activities you need to engage in, the core need of understanding what is the problem that your social post is solving for your consumer, and the dangers of looking at shopping through the lens of last click attribution. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:27:00

Episode 209: Joey Pointer, CEO Fleet Feet | Getting Everybody Onboard

3/22/2019
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Bob Phibbs interviewed Joey Pointer, CEO of Fleet Feet who shares an inspiring story what he found one day on a run in the rain and how their technology partner Volumental has given Fleet Feet's 176 stores an unprecedented ability to fit and sell shoes. He also shares what it takes to change the culture of a retailer. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:30:56

Episode 208: Greg Petro, CEO First Insight | Going To Market Smarter

3/16/2019
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Bob Phibbs interviewed Greg Petro, CEO, First Insight at Shoptalk in Las Vegas. Greg talks about how his company helps entrepreneurs go to market quicker - especially with HENRYS - as well as his early days in retail as a buyer, and how racing cars helps him focus. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:15:39

Episode 207: Jonathan Treiber, CEO and Co-Founder RevTrax | Getting People Into Stores

3/9/2019
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Bob Phibbs interviews Jonathan Treiber, CEO and Co-Founder, RevTrax . Jonathan talks about how his company gets bodies into stores to make purchases and how he learned at an early age, it's about somebody other than me first. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:21:14

Episode 206: Ralph Simons, CEO Tane | Clients Buy With Their Eyes, Then Their Wallets

3/1/2019
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Bob Phibbs interviews Ralph Simons, CEO Tane luxury jewelry in Mexico. Ralph talks about the need for story telling - especially when selling luxury goods, how selling luxury is different and how much the salesperson can determine the client's buying choices. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:15:11

Episode 205: Jane Lu, CEO Showpo | Being a Good Business Person Means Being a Good Problem Solver

2/22/2019
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Bob interviews Jane Lu founder Showpo on switching gears from finance, starting a business in her parents’ garage in Australia, starting her online fashion brand, Showpo, and her legendary Instagram account as #thelazyCEO Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:27:40

Episode 204 Matt Rhodus, Director & Industry Principal NetSuite | What Are You Arming The Associate With?

2/15/2019
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Bob speaks with Matt Rhodus, Director & Industry Principal NetSuite about the new survey we conducted and the trends in retail pointing the way forward for retail in 2019. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:27:54

Podcast Episode 203: Nick Molnar, CEO Afterpay | The Right Work Creates Entrepreneurial Spirit

2/8/2019
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Bob interviews 28-yr old Nick Molnar, CEO of Afterpay. After starting in the jewelry business he co-founded a revolutionary reverse layaway program for Millennials now worth over $2 billion in just four short years. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:24:31

Podcast Episode 202: Kevin Harwood, VP Technology Outdoor Voices | Don't Be Scared Of A Crisis

2/5/2019
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Bob interviews Kevin Harwood of Outdoor Voices who explains the brand's AR service that encourages shoppers to venture outdoors, how he jumped from agency work to OV and how investing his time early on paid big dividends. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:22:38

Episode 201: NRF 2019: 3 Takeaways from Retail's Big Show

1/28/2019
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Season 2 kicks off as I speak with Mark Bunny with Ingenico about how to deal with a diner's pet peeve about waiting for a check, Joel Reed CEO, IAM Robots and why there is such a need for robots and I talk data with My Storey-E Co-Founder Idan Sergi about his new app that combines online and offline data for more effective merchandising and selling at the National Retail Federation's Big Show in New York. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:18:48

Podcast Episode 123: Hilary Blair, CEO Articulate Real and Clear | The Shifts In Conversation

11/25/2018
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Bob Phibbs interviewed Hilary Blair, CEO Articulate Real And Clear on how to prevent misunderstandings with subordinates, how breath and consonants make a big difference when talking with younger co-workers and much more. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:30:42

Podcast Episode 121: Georganne Bender & Rich Kizer | Retail Is A Comparison Game

11/9/2018
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Bob Phibbs interviewed Georganne Bender & Rich Kizer, principals of Kizer & Bender, retail consumer anthropologists on the power of events, merchandising and changes in retail. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:28:42

Podcast Episode 120: Jamie Bettencourt, SVP Mood Media | Using The Senses To Bring Stores To Life

11/2/2018
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Bob Phibbs interviewed Jamie Bettencourt with Mood Media as she shares how music and scent can help create the right mood in a brick and mortar store. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:19:37

Podcast Episode 119: Dean Shulman, SVP Brother | Creating A Passionate Network Of Dealers

10/24/2018
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Bob Phibbs interviewed Dean Shulman CEO of Brother as he shares how observing his customers helped him have aha moments, the need to partner with your dealer network if you want to be successful and which reviews he always reads and why. Send in a voice message: https://anchor.fm/bob-phibbs-retail-doctor/message

Duration:00:25:32