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Business Infrastructure - Curing Back Office Blues

Business & Economics Podcasts

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Location:

United States

Description:

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Language:

English


Episodes

185: How to Create a Business Design Blueprint for Emerging Small Businesses

1/23/2022
Welcome back to this masterclass edition of the Business Infrastructure podcast! In the last episode, you heard the story of Albert Andoh, the optimistic child entrepreneur of an emerging tech startup. He met a consultant who introduced him to the Business Design Blueprint as a way of proving organizational capability, capacity, and scalability to investors. Now you can learn how they did it. * The Business Design Blueprint is the second element in building business infrastructure. It takes...

Duration:00:27:01

184: Child's Play - The Story of Albert Andoh and the Emerging Tech Startup

1/16/2022
What comes to mind when you think of an organizational chart? Do you have one for your small business? After listening to this episode, you’ll understand just how powerful this tool is. * An organizational chart visually communicates more than just your company’s chain of command, but also its maturity and growth opportunities. For these reasons, at Equilibria, we refer to it as a Business Design Blueprint. It represents one of the seven elements of the Kasennu framework for business...

Duration:00:50:34

183: How to Create a Business Parts Analysis for a Fast-Growing Small Business

1/9/2022
Welcome to the masterclass edition of the Business Infrastructure podcast! In the first episode, you heard the story of Emily Miller, the founder of a fast-growing non-profit. She met a consultant who introduced her to a Business Parts Analysis as a means of sustaining the growth. * As Emily discovered, fast growth is exciting but requires adding more people to your team to make sure important tasks don’t get overlooked. Sometimes you may have to re-allocate roles and responsibilities and,...

Duration:00:27:12

182: Identity Crisis – The Story of Emily Miller & the Fast-Growing Non-Profit

1/2/2022
It’s Season 15 on the Business Infrastructure podcast and we’re trying something different. Many of you asked for it and it’s here – a business infrastructure masterclass! * Over the next 13 episodes, you’ll hear the alternating stories of entrepreneurs faced with the challenges of unfilled customer demand and the specific tactics used to calm the chaos. Discover how they each rise to the challenge through lessons taught by Alicia Butler Pierre – lessons that you can immediately apply to...

Duration:00:46:50

181: Alicia Butler Pierre Reveals How the Business Infrastructure Podcast Uses Notion for Production Scheduling

12/26/2021
Trello. Asana. Monday.com. ClickUp. These are all amazing tools. And we’ve tried them all here at the Business Infrastructure podcast, but in the end, we landed on Notion as the tool to organize our back-office operations. * Notion is an all-in-one digital workspace that brings together once disparate and hidden documentation into a single platform. Information once buried in nested folders on a network, the cloud, or hard drives is now visible and easy to search. The level of transparency...

Duration:00:30:09

180: Tal Zlotnitsky Explains How He Used Figma to Design the Relationship App, Our.Love

12/19/2021
Tal Zlotnitsky is the Co-Founder and CEO of Our.Love, an exciting and unique startup that combines love and relationship wellness with technology. What’s love got to do with business? Everything! Your personal relationship can affect your work performance, especially if you operate a business with your significant other. * Our.Love might be a startup, but Tal is no stranger to entrepreneurship. His incredible journey from being a famous child star in Israel to emigrating to America where...

Duration:00:47:59

179: Kate Erickson Describes How EOFire Uses Asana to Power Their 7-Figure Business

12/12/2021
Kate Erickson’s back! When she first appeared on the show, she shared some of the key processes and philosophies behind Entrepreneur on Fire’s (EOFire) operational excellence. This time, she’s giving us an audio tour of the game-changing technology she credits with powering the back-office operations of EOFire’s 7-figure business – Asana. * As the “heartbeat” and Chief Implementer at EOFire, Kate’s passion and enthusiasm for ensuring information and work flows as seamlessly and efficiently...

Duration:00:42:11

178: Kimanzi Constable Shares Tips for Using Active Campaign to Manage Content Marketing, Boost Visibility, and Establish Credibility

12/5/2021
Kimanzi Constable sums up his entrepreneurial journey as “I used to deliver bread for a living, now I write.” Of course, there’s more to his story than this. A lot more. Through his relentless pursuit for building a profitable six-figure online business, he’s now the author of four books, has appeared on over 250 podcasts, and has written articles for over 80 publications including Forbes and Business Insider. * Yes, at one time he did deliver bread. In fact, he started a vacation relief...

Duration:00:51:02

177: Lloyd Lobo Reveals How to Quickly Secure R&D Tax Credits for Funding Business Innovation with Boast.AI

11/28/2021
Every U.S. Dollar in Research & Development (R&D) tax credit yields $20 in new economic activity. With that kind of return, why don’t more small businesses take advantage of these tax credits? Answering that question is what led Lloyed Lobo on his fintech journey. * With a background in software engineering, Lloyed was already familiar with technology companies and enjoyed a successful career leading sales and marketing teams as well as being a serial entrepreneur. One venture was Boast...

Duration:00:49:27

176: Jason Cavness Describes How to Automate H.R. Processes for Small Businesses with CavnessHR

11/21/2021
When Jason Cavness joined the US Army at 19, he took a test to determine his optimal career starting in the military. He had a choice between working as a parachute repairman or working in Human Resources (H.R.) He chose the latter - the allure being the opportunity to live in Germany. * 25 years later, he retired and through a chance encounter met someone who suggested he fill a gap in the marketplace for H.R. services in fast-growing small businesses. Not knowing what a startup was, he...

Duration:00:45:06

175: Amber Fehrenbacher Shares How to Increase Small Business Credit Scores for Access to Capital with Tillful

11/14/2021
You've probably heard the expression, “It takes money to make money.” But what happens if you’re never given a fair shot at getting access to money? This is the dilemma of too many small businesses. They can’t grow, let alone scale because traditional banks won’t lend them the money required to invest in hiring more people, streamlining key processes, and upgrading equipment and technology. Flowcast is on a mission to change this narrative. * Flowcast is an ING Ventures-backed company...

Duration:00:59:52

174: Benjamin Shapiro Reveals How Monday.com Streamlines the Operations Behind MarTech Podcast

11/7/2021
Benjamin J. Shapiro produces and hosts not one, but two, top-charting podcasts – MarTech and Voices of Search. Considering his success, it’s hard to believe that none of it may have happened were it not for the rejection he faced right after college as a door-to-door salesman. * That rejection, coupled with sales training, eventually led Ben to eBay. Working at the e-commerce giant gave him exposure to startup culture. Inspired, he found himself leaving there to start his own company. This...

Duration:00:43:15

173: How Stephanie Espy Scales Exposure to STEM Careers for Girls via Online Events on Zoom and Hopin

10/31/2021
Stephanie Espy is one of the 19% of women (and 3% of women of color) who earn an engineering degree in America. Growing up in a family surrounded by scientists, engineers, and mathematicians, she considers herself “lucky” considering such grim stats. Lucky because she had a type of exposure growing up that many girls and young women don't. * After working as a chemical engineer and eventually pursuing an MBA, she decided to start a business, MathSP, a premier STEM-focused academic and test...

Duration:01:02:52

172: Dean Hamilton Explains How to Streamline Repetitive Tasks with Robotic Process Automation (RPA)

10/24/2021
Does hearing about robots or robotic technology trigger doomsday images of nonhuman entities taking over with unbridled power? That fear is often rooted in the unknown. And that’s why technologists like Dean Hamilton are so important. As a Partner and Chief Technology Officer (CTO) at Wilson & Perumal, he knows that education is necessary in squashing these kinds of fears. * In 30 years, Dean’s experience runs the gamut of software engineer to Founder to advisory board member and now the...

Duration:00:46:46

171: Colt Briner Shares 6 Digital Marketing Technologies that Make Small Businesses More Competitive

10/17/2021
Obscurity will kill any business. No matter how great your products or services are, if enough people don’t know about them and patronize your business, then it won’t matter. The odds appear to be stacked against small businesses in increasing their visibility. How can they compete against their larger, more established competitors when they have limited budgets for advertising, branding, and publicity? * That’s where Colt Briner comes in. As the Founder and virtual Chief Marketing Officer...

Duration:00:40:51

170: Tracy Hazzard Explains How Podetize Uses ClickUp to Scale Up Their Operations

10/10/2021
With a background in writing and product design, Tracy Hazzard has a history of being an early adopter of technology. She had the foresight to start her first podcast in 2015 as a means of testing the 3D printing market. And it’s a good thing she did because the lessons she and her husband/business partner learned eventually led to their co-creation of Brandcasters, Inc. – the largest podcast post-production company in the world! * Podetize is their flagship product where...

Duration:01:24:40

169: Jay Jemal's Tips for Improving Operations with Blockchain Technology

10/3/2021
We’re excited to bring you a new season of the Business Infrastructure podcast and it’s going to be a game-changer! Kicking things off is Jay Jemal, a Sr. Technologist and the Founder of Blucidy - a revolutionary SaaS company that combines the power of Blockchain, Big Data, and Artificial Intelligence. * If those tech terms sound scary, then you’re in luck because Jay breaks them down in a way that makes sense and is relevant to smaller businesses. Originally from Ethiopia, he’s used to...

Duration:00:51:33

168: Alicia Butler Pierre and Kate Erickson Discuss the Workflows and Operational Excellence Behind Entrepreneurs on Fire

9/26/2021
Podcasting has been around longer than you might think. Although the pandemic caused a surge in both listenership and creators, there are some shows that have been around for a long time. Entrepreneurs on Fire (EOFire) is a nearly 10-year-old podcast with over 100M+ downloads and 3,240 episodes and counting! This is the final episode of Season 13 – Operational Excellence. It features a live recording at the 2021 Podcast Movement Conference with Kate Erickson, the person in charge of...

Duration:00:35:13

167: How an Operational Excellence Culture Catalyzes Scale featuring Gary Nickol

9/19/2021
As the Chief Operating Officer (COO) of PSS Gary Nickol aptly describes his role as, “…the glue between staff, customers, and the community.” PSS is a visual aid and communication tools company for educators. Their growth was once stagnated by a top-down leadership model. That is until new owners came on board. Gary championed a bottom-up model, one that empowers employees to own their work and the results. This recommendation was rooted in his former experiences leading his own company as...

Duration:00:56:27

166: Operational Excellence and the Business of Agriculture with Sharon Idahosa

9/12/2021
Sharon Idahosa is on a mission to reduce world hunger and ultimately make food scarcity a thing of the past. Following an internship in the oil and gas industry, she realized the source of her stress was rooted in ignoring her passion. So, she changed direction and pursued a degree in agriculture instead. Now, she’s the founder and CEO of Lifex Agriculture Initiative, a fast-growing Nigerian startup. They leverage the power of new media to empower rural farmers with the education,...

Duration:05:23:55