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Business Infrastructure - Curing Back Office Blues

Business & Economics Podcasts

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Location:

United States

Description:

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

Language:

English


Episodes

221: Scale Tales | Season Wrap-Up with Alicia Butler Pierre

9/26/2022
We’re no strangers to risk here at the Business Infrastructure podcast, but even we proceeded with caution during Season 17. Why? Because we tried some radically and fundamentally different things on the show. We experimented with a non-fiction storytelling format for the show that requires much more behind-the-scenes coordination, planning, and logistics to perfect the formula for success. In this final episode of Season 17, host Alicia Butler Pierre shares these changes as part of...

Duration:00:12:24

220: Scale Tales | Change is Coming - Cheryl Taylor Describes How She Managed a Large Jail Technology Upgrade

9/18/2022
Cheryl Taylor is no stranger to managing projects on a large scale. So when she landed a contract to replace a 17-year-old jail technology, she jumped at the chance. Not only did she complete that project 10 months ahead of schedule, but the project even won an innovation award. That kind of success is the result of a career that spans telecommunications, energy, healthcare, education, and more. She’s worked in every sized company from large publicly-traded companies to government...

Duration:00:30:13

219: Scale Tales | The Connector - How Jesse Torres Leveraged His Network for Mass Distribution of PPE

9/11/2022
After listening to Jesse Torres you’ll never underestimate the power of networking ever again. He has a knack for meeting people and connecting them to each other to broker partnerships and alliances. Jesse owns ArroyoWest, an economic and workforce development agency, and Small Business Front, a consultancy targeted at providing small businesses with resources to start, grow, and scale. But his career didn’t start with entrepreneurship. It started with what was supposed to be his...

Duration:00:24:52

218: Scale Tales | Ease, Grace, Joy - How Marguerite Orane Coaches Executive Leaders for Sustainable Growth

9/4/2022
Did you know that joy has financial value? Specifically, happy employees have 31% higher productivity, their sales are 37% higher and they’re three times more creative. Marguerite Orane leverages these stats as part of making her case for joy in the workplace. As an executive leadership coach, facilitator, and public speaker, she empowers executives and their teams to imbue joy in their work so that they can scale their organizations without sacrificing themselves and their families in...

Duration:00:35:47

217: Scale Tales | Against All Odds - Jeremy Streten Recounts How He Expanded His Law Business Internationally

8/28/2022
Jeremy Streten is on a mission to provide access to legal advice for all small to medium-sized businesses around the world. These aren’t just empty words. He really means it as evidenced by the strategic moves he’s made to, as he describes it, “…scale myself out of my law firm to remove dependency on me.” How’s that possible when business laws are country-dependent? Well, turns out that’s not entirely true. In this episode, Jeremy describes how his keen observations during a law...

Duration:00:23:08

216: Scale Tales | Tipping Point - How Dr. Cindy Young Spreads the Message of Knowledge Management

8/21/2022
What would you do if someone dared you to join the military? That happened to Dr. Cynthia “Cindy” Young when she was a senior in high school. Not one to shy away from a challenge, she enlisted in the U.S. Navy where she spent the next 23 years of her life. By the time she retired, she had multiple degrees along with a breadth and depth of experience that some leaders can only dream of. So, when her first job outside the military presented her with an opportunity to work in knowledge...

Duration:00:23:06

215: Scales Tales | New Zealand and Beyond - How Troy Trewin Scaled an Online Course for Distilleries

8/14/2022
Troy Trewin always knew he wanted to be an entrepreneur when he grew up. Having witnessed the successes as well as the struggles of his family’s business, he had a leg up on what it took to grow and scale a company. So, after three years of working for one of the world’s accounting firms, he started two internet companies. And he learned a lot! Namely, he grew weary of running service-based businesses. That’s when Troy decided to shift into managing product-based businesses. The...

Duration:00:23:16

214: Scale Tales | Go-To-Market - How Michiko Wolcott Re-Engineered a Tech Company's Process and Boosted Revenue

8/7/2022
When Michiko Wolcott started her consultancy in 2015, it was rare to find someone like her who was interested in exploring the human side of data. Armed with a personal mission to “do data better,” she was determined to successfully blend her roles as a technologist and a humanist to understand why some companies fail to scale. In her quest to answer that question she taught herself the mechanics of process mapping and lean thinking. And that’s when she realized the reason why some...

Duration:00:28:57

213: Scale Tales | From the Ground Up - How Richard Blank Built Costa Rica's Call Center

7/31/2022
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction – language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life. A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years...

Duration:00:31:12

212: Scale Tales | Ep. 212: Ripple Effect – Liz Bloomfield Explains the Power of Storytelling to Maximize Social Impact

7/24/2022
“Smoke from indoor cooking fires is the leading cause of death for women and children under age 5 in the developing world.” This episode’s scale tale takes us to Guatemala where a local organization resolves to prevent this tragedy. How? That’s where Ripple Effect Images comes into play. By leveraging their ecosystem of filmmakers, editors, photographers, donors, and fundraisers, they were able to show and tell a local Guatemalan community’s stories about unsafe indoor cooking to scale...

Duration:00:24:11

211: Scale Tales | Web 2.0 – How Darrell Evans and His Team Scaled an Auto Body Shop with Digital Marketing

7/17/2022
“Never take advice from someone who has nothing to lose by giving it.” That quote comes from investor, business coach, and digital marketing aficionado, Darrell Evans. It’s a credo that guides him in giving practical tips, tactics, and strategies that lead to profitable results. Over 20 years ago, a bright-eyed Darrell finished college with a degree in finance and an expectation to do big things on Wall Street. As fate would have it, his first job instead landed him in financial sales where...

Duration:00:24:35

210: Scale Tales | Uncharted Territory – How Marianne Rutz Grew a Retail Company’s Revenue Through Excellent Customer Support

7/10/2022
As Europe’s leading contact centre expert, Marianne Rutz knows all too well the roller coaster of entrepreneurship. Her career in customer support began in 1999, quite by accident when she accepted a project manager position with Hertz in their contact centre. Leveraging her background in travel and tourism and the interactions she had with people made her a natural fit for this position. Eventually, her determination to showcase more of her leadership skills found her at another company...

Duration:00:28:49

209: Scale Tales | From Fail to Scale to Sell - How Curt Anderson Grew and Sold an e-Commerce Floral Company

7/3/2022
Picture it – the year is 1990 and Curt Anderson is full of hopes and dreams. However, those dreams are deferred when he accepts his father’s request to take over their family-owned floral business. At the time the business was bankrupt and in desperate need of financial resuscitation. Curt spends the next several years grinding and doing everything he can to save the business from ruin. Just when it seems all hope is lost, he discovers a lifeline that will change the trajectory of both his...

Duration:00:23:33

208: The Top 12 | How to Streamline Repetitive Tasks with Robotic Process Automation (RPA) featuring Dean Hamilton

6/26/2022
Does hearing about robots or robotic technology trigger doomsday images of nonhuman entities taking over with unbridled power? That fear is often rooted in the unknown. And that’s why technologists like Dean Hamilton are so important. Part debunking and part educational, it also explains why this episode is one of our most downloaded. Dean is a Partner and Chief Technology Officer (CTO) at Wilson & Perumal. With over 30 years of experience, he has a firsthand account of the evolution of...

Duration:00:48:52

207: The Top 12 | What is EOS and How Does it Lead to Operational Excellence? Lynda Martin Explains

6/19/2022
Lynda Martin is on a mission to “…repair the world, one small business at a time.” One way she does that is through the Entrepreneurial Operating System (EOS). When originally interviewed, Lynda’s enthusiasm for this transformative framework was apparent and its likely the reason her episode landed on our list of the Top 12 most downloaded to date. Her entrepreneurial journey began in her childhood. She grew up in a family of entrepreneurs, so it was only natural she’d become one herself....

Duration:00:52:06

206: The Top 12 | The Toyota Way for Achieving Operational Excellence with Dr. Jeffrey K. Liker

6/12/2022
Dr. Jeffrey K. Liker spent over 20 years studying the Toyota Way – the management system behind the world’s leading auto manufacturer. He’s since written several world-renowned books summarizing his research and explaining the Lean framework for waste reduction, operational excellence, and continuous improvement. * Those books have collectively sold well over 1M copies and are considered a gold standard in teaching lean operation and management principles in many academic circles around...

Duration:01:27:53

205: The Top 12 | How Amal Hassan Scaled Outsource Global into Africa's Top BPO Provider

6/5/2022
Nigeria produces over 1M graduates annually. But many of them leave the country because there aren’t enough local jobs to hire them. Amal Hassan wanted to change that. She set out to start a Business Process Outsourcing (BPO) contact center that would employ some of these graduates. She started it three different times only to be forced to shut down and relocate. The fourth time was the charm! * In fact, Amal’s living proof of the tenacity required to build, grow, and scale a business....

Duration:00:59:08

204: The Top 12 | How to Uncover Root Causes of Chaotic Growth with Lauren Hisey

5/29/2022
Lauren Hisey thought she wanted to be a lawyer until she took some law classes and realized she didn’t have a passion for it. A chance encounter working at a call center while in college helped her discover that her true love was in operations. This love is evident as she recounts her operational journey and likely explains why her original interview made it to our list of the Top 12 most downloaded episodes. * Eventually, Lauren went on to have a successful career working at AT&T and...

Duration:00:53:24

203: The Top 12 | Business Infrastructure Lessons I Learned in Cuba with Alicia Butler Pierre

5/22/2022
Hi! I'm Alicia, host and producer of the Business Infrastructure podcast, and I have a confession to make. * When I analyzed the show’s most downloaded episodes, I was shocked to learn that a monologue I recorded back in 2018 about my experiences in Cuba made the list. * I was shocked because this was a recording I did while I was still very new to the podcasting industry and honestly didn’t know what I was doing. But one thing I did know was my passion for business infrastructure and...

Duration:00:18:06

202: The Top 12 How to Create an Operational Excellence Culture in a Tech Startup with Hassan Dantata

5/15/2022
Hassan Dantata is a promising young entrepreneur who made a lasting impression on us here at the Business Infrastructure podcast. Considering his tenacious spirit, high energy, and warm personality, it’s no surprise that his original interview also made it to our list of the top 12 most downloaded. * Ten years ago, Hassan found himself alone in a hospital room. He’d just had a bone marrow transplant that required isolation for two months with a 50/50 chance of survival. With nothing but...

Duration:00:51:57