Come Rain or Shine

"When you're appealing to everybody, you're appealing to nobody. You really have to know who you are and differentiate yourself. Home in on that thing that people are going to remember." Episode Highlights 00:00 Returned to business world after offering advice. 05:06 Importance of mentoring and paying it forward. 09:57 Focus on client needs, not credentials. 10:32 Enthusiasm attracts people. Focus on them and provide value. 15:46 Value in encouragement and diverse experiences. 17:44 Grateful for learning to ask questions, listen, and engage with others. 23:33 Appreciation for sponsorship and ongoing friendship. 26:13 Connect with Dan at dancockerell.com Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker The Final Episode "When you're appealing to everybody, you're appealing to nobody. You really have to know who you are and differentiate yourself. Home in on that thing that people are going to remember." After 5.5 years and 285 episodes, it's time to say goodbye to the Come Rain or Shine podcast. It's been an incredible ride, filled with valuable lessons and heartfelt connections. I want to express my deep gratitude for everyone who tuned in, engaged with the content, and contributed to the show's success. Thank you for being a part of this journey. Hosting this podcast has been an adventure that brought on many unanticipated lessons and new friendships. It would take too long to capture them all, so here are three big lessons can be applied to your own journey: Momentum and DifferentiationThe Power of Enthusiasm and Providing ValueInterviewing and Curiosity As I bid farewell to the podcast, I'm excited to announce that I will continue sharing insights and valuable content through a monthly article. You can sign up for this on my website. I'd love to stay connected with all of you. Thank you to Jamie and JJ Eubanks and the entire Magical Vacation Planner team for their incredible support. It's been an honor to work with them and showcase their exceptional service. It's been a privilege to share this leadership journey with all of you. The lessons and stories will stay with me as I transition to my new role at Torrens University in Australia. This chapter of life may have me heading in a new direction, but the impact and memories created with the Come Rain or Shine podcast will remain cherished and appreciated.

One of my favorite customer service books is from legendary author and speaker Bob Farrell. In his book, ‘Give ‘Em the Pickle’, he discusses how to improve client satisfaction and retention through three words, “I’ll be back.” However, as Jody and I explain in this episode, to earn this phrase, one should not rely on the protocol alone. Contrarily, if you want to go above and beyond in our affairs, dare to fuse selfless service with common sense. But Dan? How do we equip our employees to do this? The answer is simple: Have a framework to empower from. Give your team the confidence to make critical decisions and proactively communicate expectations. By doing this, you can ensure your organization will give clients a reason to tell positive stories about you. Resources: Order the Book: Give 'Em the Pickle Connect with Dan: www.dancockerell.com Instagram – https://www.instagram.com/dancockerell/ LinkedIn – https://www.linkedin.com/in/dancockerell/ Facebook – www.facebook.com/dancockerellspeaker

[Rebroadcast of one of Dan's favorite episodes.] “No matter what you’ve done in your life, career and what you’ve been involved with, you’re going to have hard times. And moving on is really the only option you have. You get up and keep moving forward.” In this episode of Come Rain or Shine, special guests, Clint Hill, and Lisa McCubbin join the show to discuss the history of President John F. Kennedy and Former First Lady Jacqueline Kennedy from their perspective. A former U.S. Secret Service agent who served under five presidents from Dwight D. Eisenhower to Gerald Ford, Clint is best known for courageously stepping into the presidential motorcade immediately following President Kennedy’s assassination. Having retired from the U.S. Secret Service in 1975, Clint swore he would never write a book; however, after meeting Lisa decades later during her writing of The Kennedy Detail, he changed his mind. Years later, Clint and Lisa have written three memories detailing a career like no other: Mrs. Kennedy and Me became a #1 New York Times bestseller, followed by Five Days in November and Five Presidents: My Extraordinary Journey with Eisenhower, Kennedy, Johnson, Nixon, and Ford. Due to her books and connection with Clint, Lisa has interviewed hundreds of former and current agents. As noted in her writings, Lisa carries a deep respect for all who’ve sacrificed to protect the Office of the President. With no signs of stopping, Clint hopes to continue spreading the legacy of whom he served with Lisa helping pen his voice. Resources: Amazon: https://www.amazon.com/Travels-Mrs-Kennedy-Clint-Hill/dp/1982181117 Website: Connect with Dan: www.dancockerell.com Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker

“Just because the information is at our fingertips doesn't mean we're always leveraging it to actually get stuff done and do things." In today's fast-paced world, information is readily accessible, yet many of us struggle to leverage it effectively. We often find ourselves consuming content for entertainment purposes rather than using it to fuel personal growth and development. It’s easy to forget the power of new perspectives and information. Developing a new point of view could transform the way we approach new ideas and expand our knowledge. You just need to know what to do once you access the information. It all starts with identifying the areas you want to improve in. Is there a specific topic or skill you've been meaning to work on? AI? Project management? Strategy? Choose your focus and gather knowledge. Hit the books, read articles, listen to podcasts, and watch videos on your chosen topic. Immerse yourself in the wealth of information available to you. But don't just consume passively—take notes and highlight key insights for future reference. Make sure to expand the sources you gain information from. Don't rely on one book or one expert. Seek a variety of perspectives and opinions. Google the best books, search for credible articles, and tap into online courses. The more sources you explore, the more well-rounded your understanding will be. As you learn and gain new perspectives it is important to capture everything. Whether you use a digital note-taking app or a physical notebook, create a dedicated space to collect your learnings. Jot down quotes, examples, and references that resonate with you. This way, you'll have a bank of knowledge to draw upon when needed. Once you develop a new perspective, apply what you've learned. Use your newfound knowledge to shape your point of view and problem-solving approach. Don't just let it gather dust—put it to work. Share your perspective in conversations, presentations, or even in written content like articles or blog posts. Developing a new point of view is an ongoing process. Stay curious and keep seeking knowledge. As Zig Ziglar once said, "You don't have to be great to start, but you have to start to be great." Keep exploring and growing. Episode Highlights 02:09 Self-education and developing expertise, with a focus on AI. 04:34 Leverage multiple sources of expertise for continued growth. 08:44 Books help expand perspective on information and current events. 10:33 Storytelling in books stays within your subconscious. 15:39 Improve skills by building your own knowledge bank. 16:15 Importance of capturing and referencing information. Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker

"You can't always control what happens to you, but you can control how you respond to it and how you kind of take it in, and that's all on you." Episode Highlights 02:26 Courage and discipline are key to growth. 04:51 Change mindset, find motivation, or make change. 07:43 Attitude and choices determine control and confidence. 12:52 Start doing, make it real, change. 13:24 Transition from sedentary to active lifestyle. Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker What is Holding You Back? Any time someone tells me they wish something was different in their life I ask, “what is holding you back?” Is it fear, self-doubt, or the comfort of familiarity? During this episode, Jody and I talk about taking ownership and being proactive in our lives. We all have worries, concerns, and dreams, and too often often we let fear hold us back from taking action. It is imperative that we break free from the limitations we impose on ourselves. There are many common roadblocks: job dissatisfaction, wanting to lose weight, fears of public speaking, or concerns about children's safety. We can all relate. The first step in overcoming your unique barriers is acknowledging their existence. Once we recognize what is holding us back, we have the power to make a change. No matter how small of a change you start with, it can have a significant impact in the long run. As I reflect on my own experiences, I’ve realized the importance of facing challenges head-on. Having courage and discipline to tackle what's holding you back can lead to great things, but it takes sacrifice. My father, Lee, often says, "Get on it!" Don't let problems control you. Take that first step, no matter how small, and soon you'll gain momentum and start moving in the right direction. Even if the situation worsens, you have control and can find a solution. We often know what's holding us back but choose to walk around with it, avoiding the necessary actions. It's time to break free from that pattern. Take responsibility for your life. Blaming external factors leaves us feeling powerless. Recognizing that we have choices and can influence outcomes is liberating. Changing habits and routines is challenging, but essential. It may be tough initially, but as you gain control over your choices, your self-confidence will soar. Admit what's holding you back, take responsibility, and start small. Every action counts. Don't deny yourself the joy and growth that comes from overcoming challenges. Listen to this episode for more on ways Jody and I have broken habits so those barriers no longer hold us back.

“You create your own luck.' When you engage in conversations with strangers, you never know what it may turn into - a pleasant conversation, a business opportunity, or even a friendship." Episode Highlights 01:27 Pay attention to people for effective leadership, communication, and relationship building. 04:43 Nonverbals are a powerful way to communicate, including in unintended ways 06:48 Interactions can lead to unexpected opportunities and relationship 11:29 Listening with intent helps uncover new connections and opportunities. 12:40 Being present earns respect. 17:43 Eliminating distractions for focused quality time with family and at work. Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Pay Attention to the Person In Front of You Paying attention is a powerful tool in your leadership toolkit. It shows respect, builds trust, and opens doors to unexpected opportunities. It's a behavior that can make a significant difference in leadership and relationship-building. Being present and fully focused on the person in front of you is key. Being present and engaging with the people around me is something I actively work on, even during his travels. Whether it's the organizer of the event or a stranger at a dinner. Take a moment to acknowledge someone, ask questions, listen, and pay attention. If you want to effectively pay attention, there a few tactics that help avoid distraction. The power of paying attention goes beyond just building relationships. It contributes to trust, rapport, and, ultimately, success. When leaders prioritize paying attention, it creates an environment where people feel valued and connected. I remember once walking with Bob Iger, where Bob's undivided attention made me feel like the most important person in the world. Leaders who pay attention create powerful connections. Remember that paying attention is not limited to personal relationships. It also applies to the workplace. Distractions can hinder collaboration and productivity. Set aside time for focused conversations with teammates, leaving devices and distractions behind. Take a moment to consciously practice these tactics and see the impact it has on your relationships, both at work and in your personal life. Embrace the power of paying attention and watch your relationships and success grow.

“Sometimes I look around and say, why am I in this situation? It makes me take a step back to say, “ What did you do to get yourself in this situation? What could you have done to not be in this situation?” Episode Highlights [00:03:58] Take responsibility for hiring, then address issues or remove employees.. [00:10:54] Ownership mindset leads to remarkable acts of responsibility and trust-building.. [00:14:44] Leaders encourage employees to take risks and assume responsibility for the guest experience [00:16:47] Take initiative to improve customer experience. [00:19:13] Embrace the things that make you unique and stand out confidently. Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Take Responsibility Taking responsibility is the key to success, both in business and in life. Every outcome can be traced back to one's decisions, and it's crucial to own up to it, no matter how tough it may be. Organizations with top-notch service and ownership, like Disney and Marriott, can transform ordinary experiences into extraordinary ones Creating a culture where people take responsibility impacts much more than just the guest experience. It's about teamwork and how employees can elevate the customer experience by going the extra mile and owning up to the company's standard. Leaders can foster a culture of ownership and empower their team to take responsibility. It's all about inspiring and guiding others to make decisions that align with the organization's values and goals. A fantastic book full of wisdom on ownership and leadership is "Extreme Ownership" by Jocko Wieneck. There is no doubt that it will ignite your passion for unlocking your full potential as a leader. Make sure to listen to this episode of "Come Rain or Shine" to discover the magic of extreme ownership and its potential to transform your business. It's not just a podcast; it's a blueprint for success.

“We’re just so busy and distracted, things come in and out. We just don't take time to say, wow, that's a nice thing. I'm creating a little memory for myself right now." – Dan Cockerell Episode Highlights [00:02:19] Saying yes to opportunities and changing environments can be refreshing and inspiring. [00:05:07] Meditation is challenging but worthwhile. Be present and appreciate the little things. [00:09:15] Outdoor trip to Bryce Canyon. Refreshing and inspiring. [00:11:14] Effective meetings occur when they are held while doing related tasks. Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Change Your Environment to Change Your Mindset There come times in life when we feel stuck in a rut, lack energy, or struggle to see things from a new perspective. We've all been there. One way to break free from these patterns is to change your environment. Jody and I took the time to talk about our recent hiking trip to Zion National Park and Bryce Canyon National Park. Stepping out of our regular routines and immersing ourselves in nature had a profound impact on our mindset. Getting away from your usual surroundings allow you to disconnect and gain a fresh perspective. The change in environment, combined with the opportunity to have unstructured time, ignites creativity and will recharge your energy. Another way to reshape your mindset is by embracing new experiences and saying "yes" to opportunities that come your way. Jody really helped me remember why we need to spend more time practicing mindfulness and appreciating the little things. By slowing down, observing nature, and being fully present in the moment, we can find joy in the simple beauty around us. Doing this is a powerful reminder to prioritize our surroundings and not always rush towards the next goal. If you're feeling stuck or in need of a mindset shift, consider changing your environment. It doesn't have to be a grand trip to a national park. A simple change of scenery can make a difference. Take the time to explore a new place, immerse yourself in nature, or even connect with different people. By breaking free from your routine, you open yourself up to new ideas and perspectives. Remember, it's not about rushing to get things done or reaching the next goal. It's about being present in the moment, appreciating the beauty around you, and allowing your mind to recharge and refocus.

"Talent times Relationships plus expectations plus reward and recognition equals the productivity of a team." Episode Highlights [00:03:02] Gallup's 4 measurements of team productivity. [00:06:22] Giving gratitude and recognition reinforces positive behavior and improves productivity. [00:08:42] Clarify expectations and communicate with your team for improved productivity. [00:12:45] Assess team morale, identify need for friendship [00:15:39] Discuss expectations, recognize team, gather feedback, clarify actions, follow-up. [00:16:40] Use feedback to improve leadership for better results Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker The Four Elements of Team Productivity There are four key elements that contribute to successful team productivity. During this conversation, Jody and I talk about the importance of setting clear expectations, building strong relationships, implementing effective reward and recognition systems, and ensuring the right talent is in the right roles within a team. There are also four powerful questions I share that you can ask your team to assess your leadership and drive better results. Four Elements This is a must-listen episode for anyone looking to take their team's productivity to the next level. By leveraging these four elements—talent, relationships, expectations, and reward and recognition—you can unlock a team's full potential and achieve exceptional results. Take it a step further by asking questions and gathering feedback. That’s how you can identify areas for improvement and make the necessary adjustments to enhance team productivity.

“If you don't keep their interest, they walk away. So I really learned really quickly how to keep that interest. And that was through storytelling.” Episode Highlights [00:01:22] Passion for storytelling through moving around. [00:04:30] Transitioned from working for Disney to writing for nonprofits and training small business leaders [00:10:14] Inspiration from Disney's use of stories, failures, and four key challenges (safety, courtesy, show efficiency). [00:14:42] Storytelling creates respect and enhances effectiveness. [00:16:30] Own your story; be universal and specific. [00:22:10] Training nonprofits on storytelling. Connect with Alice Visit Alice’s Website Order the book Tell Your Story Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Connecting With Customers Through Storytelling Alice Fairfax's passion for storytelling was ignited at a young age. Her father's military background resulted in frequent moves and the need to adapt to new environments. As a means of connecting with others in unfamiliar settings, Alice discovered the power of storytelling. She recognized that she was able to establish relationships by sharing her own tales and listening to others' experiences. Whether it's sharing a tale about your day or engaging an audience on a grand stage, storytelling builds connections and deeper relationships. Alice found her interest in storytelling amplified through theater and acting. It became the perfect outlet for her to dig even deeper into storytelling by bringing characters and narratives to life. As a performer at Disney, Alice focused on audience interactive storytelling. That means she was often inviting individuals to become part of the story. This technique ensured engagement, enabling her to maintain interest even in challenging conditions. For businesses, this highlights the significance of actively involving customers, clients, and employees in their narratives to generate a deeper connection. Alice has started to support small business owners with storytelling across various platforms, from presentations to social media. Her book, "Tell Your Story," offers practical tools and techniques to craft compelling narratives that resonate with your ideal audience. It's a valuable resource for anyone looking to translate their story effectively and authentically. Storytelling remains a powerful tool in our increasingly disconnected world. It has the potential to bridge gaps, evoke emotions, educate, and inspire. Stay tuned for Alice's book release in November and remember to embrace the magic of storytelling in your personal and professional endeavors.

“It's not just about the people, but also the systems and processes in place. When art and science come together, magic happens.” -Dan Cockerell Leadership and culture are the driving forces when it comes to creating exceptional customer experiences. Smart organizations know the value of a well-designed plan for their business. They can't just open shop without a clear vision. It requires a savvy combination of the art and science of customer service. Two great examples of well-designed customer service experiences are Athleta and Banana Republic. They've trained their employees to go the extra mile, offering options like checking other stores' inventory for your desired size. It's all part of a well thought out process in their customer experience plan. No matter how great of a plan you come up with, consistency is key. It's not just about hiring good people, but about creating a culture where everyone delivers exceptional customer service. For example, when you walk into Athleta or Banana Republic, you know you'll receive top-notch service, no matter who's working. Everyone is trained so that customers get a predictable experience. Culture plays a vital role in customer service. It's about how things are done around here. As a leader, you set the tone for your organization. Define the experience you want to create, plan it out, and make sure it's consistently delivered. Ask yourself: Whether you're a business owner, a department manager, or even an HR representative, think about the service experience you want to offer. Remember, customer service is both an art and a science. Plan it, communicate it, and create processes to ensure it's executed flawlessly. Your customers will thank you through their loyalty. Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights [00:02:11] Reflecting on leadership tactics for businesses. [00:04:40] Brands with exceptional service. [00:07:25] Find your culture, create great service, learn from experiences. [00:10:42] Employee training for better customer interactions. [00:15:25] Pay attention to the customer journey and touchpoint map.

“Many organizations today are focused on whether or not people are following the process. They ask ‘Did you send the report?’ versus ‘what results are you getting?’." It is hard to deny the power of leadership and culture on organizational success. During this conversation with Jody Mayberry we discuss the release of a the major movies, Barbie and Oppenheimer, and share our perspectives on their impact. That leads to a much bigger discussion around the movie "Air” and its reference to a Nike manifesto. The movie “Air” tells the story of Phil Knight, the CEO of Nike in the 80s, and the groundbreaking decision to create Air Jordans. What caught my attention the most was Phil Knight's Nike manifesto. This is a set of principles guiding the company's success. There were a number of key points I pulled from the manifesto. The most notable thing is the authenticity and practicality in which they were created and implemented In addition to the manifesto, this movie does a fantastic job reiterating the importance of memorable points for team decision-making. Some of the manifesto points include being on the offense all the time and prioritizing perfect results over perfect processes. Make sure to listen to this episode as we talk about how a powerful manifesto can shape a company's culture and drive its success. Whether you're a business leader or an aspiring entrepreneur, the lessons we pull from Phil Knight's Nike manifesto are sure to inspire you. Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights [00:02:50] Nike's groundbreaking success with Air Jordans. [00:03:48] Phil Knight's manifesto guided company decisions. [00:07:35] Focus on results, not process; challenge norms. [00:12:41] Park ranger questions bureaucratic process, tests system. [00:15:16] "Disney Magic Bands: Battery-powered sensors at auto plaza." [00:17:01] Follow rules, live off land, find path [00:19:49] Deal with mistakes, don't wait or fear.

"We need to give women the confidence that they can do it, and then educate men about what women can bring to the table" - Valerie Cockerell Inspired by her mother's regrets and the desire to share her own insights, Valerie Cockerell set out to write a book that would provide practical advice on leadership. She noticed that while many resources discussed leadership theories, there was a lack of actionable steps. Valerie aimed to bridge this gap, offering tangible guidance to help people navigate their own leadership journeys. What was most crucial to Valerie was the realization that she had taken breaks in her career, whether due to relocating or prioritizing her family. These experiences shaped her perspective and added depth to the wisdom she wanted to share with others. As Valerie reflects on her career and accomplishments, she talks about how she wishes she had known certain things earlier in her professional journey. One of the biggest being the importance of focusing on the basics. This includes things such as setting expectations, providing proper training, offering feedback, and effective time management. In a complex and challenging world, focusing on these basics can prevent us from feeling overwhelmed. Just like in tennis, where going back to basics helps improve overall performance, the same principle applies to leadership. During our conversation, Valerie mentions a study that found having more women in a group increases the collective IQ and leads to more effective collaboration. She shares more about reason women make such a notable impact in organizations. Three justifications include that women are often better listeners, more open to constructive criticism, and possess emotional intelligence. By working towards gender parity, we can benefit everyone in the workplace and create a more inclusive and productive environment. Take a listen to this incredible converation with Valerie. You can also join in the conversation on social media using the hashtag #ManageLikeAMother and share your own stories about the powerful influence of mothers. And of course, make sure to order Valerie's book, "Manage Like a Mother," available on Amazon. Connect with Valerie: Order the book - Manage Like a Mother LinkedIn - Connect with Valerie Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights [00:03:48] Focusing on basics improves performance and eases complexity. [00:08:10] Reflect on your mother's actions to lead better. [00:10:59] Women have better collaboration and emotional intelligence. [00:15:15] Men need to educate themselves, be self-aware, and invite and value feedback for improvement in order to be true allies. [00:20:23] Moms manage crises and provide helpful insights. [00:24:02] Resilient mom overcomes challenges, learns to drive. [00:25:09] 72-year-old woman learns to drive, still drives at 91.

The essence of truth is not what someone says, it's what they do. Behavior never lies. Every day, prepare yourself to be the person that someone else may need. - Richard Flint Richard Flint, the CEO of Richard Flint International, joins to share his extraordinary life story. Our conversation dives deep into Richard's personal turning points, the importance of confronting challenges, and the power of personal growth. His journey has been one of incredible highs and lows, from challenges he faced from even the earliest years of his upbringing to the success of becoming a renowned public speaker Richard's story begins with a difficult childhood. He was born to a mother who didn't want him, then was adopted by a mother who also didn't fully accept him. Growing up, Richard faced constant criticism and was told he would never amount to anything. At 16, he was abruptly kicked out of his home by his adoptive mother, leading him to contemplate suicide. However, Richard found the strength to persevere, refusing to let his circumstances define him. One of the key turning points in Richard's life occurred when he realized that he didn't need to prove himself to his mother. Her abandonment freed him from the chains of seeking validation from others. Richard discovered the importance of self-belief, learning that he was capable of creating the life he desired. This experience fueled Richard's passion to help others recognize their potential and embrace their brilliance. Richard's journey also provides valuable insights into effective leadership. He emphasizes the importance of communication and confrontation in a leadership role. True leaders, he asserts, do not shy away from difficult conversations but rather address them head-on. It is through these confrontations that growth and progress are achieved, both individually and within an organization. For the past 35 years, Richard has dedicated his life to sharing his research and insights with people all around the world. Through his work, he aims to inspire individuals to strive for exceptionalism beyond average or greatness. Richard encourages others to embrace belief, trust, and faith in oneself, propelling them towards a life that is better, smarter, and more purposeful. Richard Flint's story is a testament to the resilience of the human spirit and the power of personal growth. From a troubled upbringing to becoming a renowned speaker, his journey is filled with valuable lessons for everyone seeking to overcome adversity. This episode of "Come Rain or Shine" is an inspiring reminder that even in the darkest moments, we have the capacity to rise above and create the life we desire. Connect with Richard: https://www.richardflint.com/ Richard on LinkedIn Richard on YouTube Richard on Twitter Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights 00:01:16 - Richard's Background 00:05:47 - Finding Freedom 00:06:38 - Richard's Mission 00:09:05 - The Importance of Honesty 00:12:45 - Balancing Commitment and Conviction 00:15:10 - Types of Workers: Sponges, Spectators, and Camels 00:18:00 - Challenges of Spectators and Camels 00:20:36 - Lack of Leadership and Respect

"What can I do today that my future self will thank me for 20 years from now?"— Ray Edwards In this episode of "Come Rain or Shine," I have an incredible conversation with Ray Edwards, a renowned copywriter and author. Ray opens up about his journey that has been filled with both success and setbacks. His resilience in the face of adversity is truly inspiring. Throughout our conversation, Ray shares about his career successes, lifechanging medical news, his latest book, and the valuable lessons he has learned along the way. Ray's passion for radio broadcasting began at a young age and ultimately led him to a successful career spanning over 30 years. However, he made a pivotal decision to transition into the world of copywriting online. With the ability to harness the power of words and persuasion, Ray became highly sought after and worked with influential figures like Tony Robbins and Jack Canfield. In 2011, Ray received a life-altering diagnosis of Parkinson's disease. Initially keeping it hidden, he eventually had to face the reality and challenges it presented. As his health declined rapidly during the pandemic, Ray found himself in a dark place, questioning his beliefs and struggling to find solace in the methods that had once motivated him. It was during this low point that Ray made a profound decision to change his perspective and take ownership of his circumstances. He realized that reality couldn't be altered, but his response to it could. Drawing on his expertise as a copywriter, he wrote a sales letter to himself titled, "Read this or die a failure." This powerful letter became a catalyst for Ray's personal transformation. Throughout our conversation, Ray emphasized the importance of reevaluating our beliefs and finding better ones when faced with adversity. He challenged the conventional sources of motivation that had failed him and encouraged listeners to seek meaningful change within themselves. Ray notes that true transformation occurs when we change our response to circumstances rather than trying to change the circumstances themselves. Ray Edward's story is one of resilience, introspection, and personal growth. His ability to turn his darkest moments into opportunities for self-reflection and change is truly remarkable. His latest book, "Read this or Die," encapsulates his journey and serves as an inspiring call-to-action for those facing their own trials. If you're in need of a fresh perspective, this episode with Ray is a must-listen. Connect with Ray Edwards Order the Book Read This or Die Ray Edwards Website Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights [00:02:09] Radio career, Parkinson's diagnosis, mental struggle, transformation [00:10:58] Humans tend to get caught up in the current of life. Remember to take action [00:12:43] Doing things now that future you appreciates. [00:17:54] Using empathy to help with the pain, pressure, and comments. [00:19:33] Open-mindedness and listening bring peace to disagreements [00:23:30] useful beliefs and appreciate life.

The key to successful execution is having focus, clarity, alignment, and accountability. These four things will help you get your strategies executed. - Patrick Thean Identifying core values, achieving clarity, and fostering accountability is undeniably important within organizations. My conversation with Patrick Thean, an expert in helping CEOs and teams overcome barriers to success, emphasizes their significance. Those things should not merely be words on a wall but rather true behavioral patterns that are believed in and practiced. As shared in Jim Collins' book, "Good to Great," there is a need for a small set of core values to avoid excessive bureaucracy and processes. We talk about the way companies can have practical implementation of core values on a daily basis. Patrick shares the ways he utilizes them within his own company, Rhythm Systems. Core values like "go the second mile" and "keep smart" are ingrained into their everyday language and actions. Clarity and effective communication are also keys to effective execution. At Walt Disney World there is a high level of focus on creating magical memories. This focus empowers employees to think about their purpose before executing their role. Clarity within an organization not only helps in goal-setting but also in holding people accountable. Patrick also debunks the notion that accountability is merely about punishment. It is actually about ensuring that the organization's objectives are achieved and addressing issues collectively rather than covering them up. We talk about the "gift of red" feedback. That emphasizes the significance of providing early feedback on unacceptable performance or issues to allow for timely resolution. Throughout our conversation, Patrick emphasizes the importance of empathy, repetition, and self-awareness in effectively executing strategies. There are always going to be challenges with maintaining focus, alignment with other teams, and the accountability of both individuals and teams. Planning and organization are among the crucial factors in avoiding unnecessary interruptions and disruptions in workflow. Make sure to listen to this conversation Patrick Thean to learn more about the secrets to achieving business success through effective execution. There is no doubt that you will hear strategies that can really work for you. Connect with Patrick Order the Book, Rhythm Visit Patrick's Website Patrick on LinkedIn Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights 00:01:08 - Patrick's Background 00:03:10 - Lack of Execution 00:05:51 - Focus and Execution at Disney 00:09:02 - Clarity, Accountability, and Setting Goals 00:16:27 - Creating a Culture of Transparency 00:19:47 - Using Core Values in Daily Language 00:21:14 - Effective Communication and Accountability 00:25:39 - The Importance of Collaboration and Rhythm 00:26:30 - The Challenges of Sharing Ideas 00:27:23 - The Importance of Self-Awareness and Compartmentalization 00:32:55 - Transforming Status Meetings into Adjustment Meetings 00:33:40 - The Value of Strategic Thinking and Planning

Just change your mind and do something differently. Changing your beliefs and assumptions can lead to different results in your life. - Dan Cockerell During our time in California, my wife Valerie and I took a 20-mile hike. I relished the challenge, but as the miles accumulated, so did the discomfort. My body protested, my mind amplified the pain, and I found myself questioning why I had put myself in this situation. However, a phrase started to resonate with me: pain is temporary. Over and over, I repeated it. The more I said it I noticed that my mindset began to shift. Each step became less a hardship and more a triumph. I stopped focusing on the immediate discomfort and started enjoying the scenery, the weather, the company. I realized that just changing my thoughts had a profound effect on my experience. This has since become a guiding principle for me. Pain is temporary. However, the lessons you learn and the experiences you have are permanent. Shifting your mindset isn't easy and it certainly does not happen overnight. The the learning, the growth, the joy that come from the temporary discomfort make it worth it. Do not dismiss the power of positive mindset and the profound impact it can have on our experiences. Many time we limit our own personal growth by holding on to existing beliefs and assumptions. Emergencies and challenges aren't always expected, but it is smart to have a plan to guide you through them. This is the same for our personal and professional life. Be proactive when planning the direction you want your business to go and be prepared to adapt to new opportunities. Make sure to listen to this conversation between Jody and I, especially if you are navigating a bit of discomfort in life. We talk about the power of mindset and beliefs and the ways they can help you overcome challenges and create new opportunities. Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights 00:01:26 - Mindset and Dealing with Pain 00:04:57 - Magical Vacation Planner and Hiking 00:08:26 - Changing Beliefs and Mindset Shifts 00:10:26 - Focusing on the United States Market 00:12:15 - Taking Action and Finding Solutions 00:13:27 - Changing Mindsets and Being Proactive 00:14:42 - The Power of Action and Learning 00:16:03 - Changing Habits and Creating Success 00:18:15 - Addressing Worries and Overcoming Challenges

Technology may bring us closer in some ways, but nothing can replace the depth and significance of real, in-person human connection. - Judd Shaw Human connection has been a crucial aspect of survival throughout history. Over the last few years there was a stark reminder of the importance of authentic relationships. Today I welcome Judd Shaw, CEO of Judd Shaw Injury Law, who shares his insights on the transformative power of authentic human connections. During the COVID-19 pandemic Judd went from running a successful law firm to experiencing emotional and professional struggles. In all that was going well there was a pull telling him that something was missing. This sense of unfulfillment sparked a journey that led Judd to a new passion project - understanding and fostering human connection. Like many, he had been living in a world veiled by technological advancements, where authentic relationships were often overshadowed by a flood of digital interactions. Now, he knows the importance of finding a sense of belonging and connecting with others who accept us for who we are. Social media has lead to unhealthy comparisons, which is why it is crucial to define our own success and prioritize genuine connections over superficial ones. There are a few ways you can make more meaningful connections. Technology is evolving faster than humans, and it's crucial to get back to our roots and prioritize authentic connections for a better future. Measure the connection with yourself and ensure authenticity and alignment with your core values. By reconnecting with oneself, it becomes easier to build connections with others and create a better world for oneself and others. Connect with Judd: Judd Shaw Website Get the Book Sterling and Nugget the Dragon Listen to Working the Wow Podcast Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights 00:01:32 - Judd's Story and the Power of Connection, 00:03:57 - The Impact of Technology on Connection, 00:07:29 - Loneliness as an Epidemic, 00:11:24 - The Need for Connection and Belonging, 00:14:48 - Finding Authentic Connections, 00:17:14 - Creating Meaningful Connections, 00:19:33 - The Power of Genuine Interactions, 00:20:15 - Connecting with Yourself, 00:21:26 - Taking Action and Appreciating Connection

Holding people accountable and setting clear expectations brings value to any role. - Mark Manukas Mark learned early on in his naval career about the power of accountability and clear expectations. During his four years at the Naval Academy he encountered a number of surprises. The most impactful things are the ones he still talks about today; hard work, focus on ethics, and the sense of relief and accomplishment upon graduation. Mark and Gaurav Bhatnagar, Founder of Co Creation Partners, co-authored the book "Unfear: Transform Your Business to Create Breakthrough Performance and Well Being". The book was written to help leaders understand how fear impacts organizational culture. They aim to change leaders' relationship with fear to promote positive transformation and well-being. Take a moment to reflect on your organization's culture and identify any areas where fear may be hindering performance and well-being. Consider how you can start addressing these issues within your own team or organization. Reach out to Mark at mark@cocreationpartners.com or visit cocreationpartners.com. Connect with Mark & Co Creation Partners Order the Book Unfear: Transform Your Business to Create Breakthrough Performance and Well Being Co-Creation Partners Website Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights 00:01:20 - Naval Academy Experience 00:03:49 - Co Creation Partners 00:08:11 - Book Purpose 00:09:08 - Evaluating Culture 00:12:37 - Accountability and Clear Expectations 00:12:57 - The Path of Unfear 00:13:26 - Working with Different Industries 00:14:21 - Contact Information and Collaboration

As a leader of any organization, it's really important that we work every day to become unnecessary. - Chris Meroff Chris Meroff’s journey is what has shaped him into a strategic leader that helps others recognize the value of prioritizing employee fulfillment. His story is both inspiring and enlightening. As a college dropout with no clear path in life, Chris found himself working in his parents' consulting business for K-12 education, despite having no prior knowledge of the field. After 15 grueling years, Chris decided to branch off and launch a similar venture in Texas, one of the largest markets in the country. Despite facing multiple setbacks, his relentless determination led to the flourishing of a successful business with 75 employees within four years. However, Chris realized that his achievement did not bring him the fulfillment he expected. His belief that leadership required him to exude confidence and strength left him feeling isolated and emotionally drained when an invaluable employee resigned. That moment shaped Chris' view on the importance of empathy and vulnerability in leadership. The next thing he knew he has to do was a transform his approach to employee fulfillment. Make sure to share this episode of Come Rain or Shine with your colleagues and friends who need to hear this message about the impact of leadership on employee fulfillment. Connect with Chris Meroff Chris Meroff's Website: https://chrismeroff.com/ Order the Book: Align: Four Simple Steps for Leaders to Create Employee Fulfillment Chris on LinkedIn Chris on Instagram Chris on Facebook Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights 00:01:37 - Chris's Background 00:06:17 - The Need for Empathy and Vulnerability 00:08:25 - Becoming Unnecessary as a Leader 00:09:25 - Step 1: Focus on Culture 00:13:33 - Defining Culture and Guiding Principles 00:14:35 - Prioritizing Time and Resources 00:16:14 - Aligning Talent with Tasks 00:17:24 - Creating a Success Plan 00:19:24 - The Value of Investing in Employees