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Contact_Center_Insights

Business & Economics Podcasts

In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry

Location:

United States

Description:

In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry

Language:

English

Contact:

6302218759


Episodes

How COVID Has impacted Our Mistreatment of Frontline Emp

10/7/2021

Duration:00:28:46

The Costs of a Bad Hire

7/29/2021

Duration:00:31:30

How to Manage your Digital Transformation

7/8/2021

Duration:00:31:12

How to Evaluate your QA Scorecard

4/7/2021

Duration:00:31:22

Judy McKee and the LAMA Technique

3/18/2021

Duration:00:31:50

Blurring the Lines of Remote and at Home Workers

2/4/2021

Duration:00:32:20

The Impact of the Full Customer Journey

1/4/2021

Duration:00:30:38

Year in Review

12/21/2020

Duration:00:33:52

Year of the Pivot

12/7/2020

Duration:00:31:26

The Year of the Great Pivot

12/7/2020

Duration:00:31:26

Benefits of Outsourcing to support you during COVID-19

12/1/2020

Duration:00:31:56

Leading with Common Sense

10/8/2020

Duration:00:29:17

Getting the Most Out of the Frontline Employee

9/25/2020

Duration:00:32:21

Getting the Best Out of Your Employees

7/31/2020

Duration:00:31:45

Moving to the Cloud

5/28/2020

Duration:00:32:06

Teaching Vendors How to Listen

2/3/2020

Duration:00:27:17

Making the Transition to the Cloud

11/25/2019

Duration:00:31:03

A holistic view of contact center strategies

11/21/2019

Duration:00:30:37

Benefits of Using Visualization and Gaming Tools

10/17/2019

Duration:00:29:41

Building Work From Home Team

7/25/2019

Duration:00:32:02