Contact_Center_Insights
Business & Economics Podcasts
In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Location:
United States
Description:
In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Twitter:
@ACES_simulation
Language:
English
Contact:
6302218759
Episodes
How COVID Has impacted Our Mistreatment of Frontline Emp
10/7/2021
Duration:00:28:46
The Costs of a Bad Hire
7/29/2021
Duration:00:31:30
How to Manage your Digital Transformation
7/8/2021
Duration:00:31:12
How to Evaluate your QA Scorecard
4/7/2021
Duration:00:31:22
Judy McKee and the LAMA Technique
3/18/2021
Duration:00:31:50
Blurring the Lines of Remote and at Home Workers
2/4/2021
Duration:00:32:20
The Impact of the Full Customer Journey
1/4/2021
Duration:00:30:38
Year in Review
12/21/2020
Duration:00:33:52
Year of the Pivot
12/7/2020
Duration:00:31:26
The Year of the Great Pivot
12/7/2020
Duration:00:31:26
Benefits of Outsourcing to support you during COVID-19
12/1/2020
Duration:00:31:56
Leading with Common Sense
10/8/2020
Duration:00:29:17
Getting the Most Out of the Frontline Employee
9/25/2020
Duration:00:32:21
Getting the Best Out of Your Employees
7/31/2020
Duration:00:31:45
Moving to the Cloud
5/28/2020
Duration:00:32:06
Teaching Vendors How to Listen
2/3/2020
Duration:00:27:17
Making the Transition to the Cloud
11/25/2019
Duration:00:31:03
A holistic view of contact center strategies
11/21/2019
Duration:00:30:37
Benefits of Using Visualization and Gaming Tools
10/17/2019
Duration:00:29:41
Building Work From Home Team
7/25/2019
Duration:00:32:02