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Customer Support & Success

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In our day and age, customer service and customer success are the great fields of interest with a wide variety of topics to be discussed. But, perhaps the most important of them all is the concept of modern customer service with an emphasis on digitalization and self-service.

In our day and age, customer service and customer success are the great fields of interest with a wide variety of topics to be discussed. But, perhaps the most important of them all is the concept of modern customer service with an emphasis on digitalization and self-service.
More Information

Location:

United States

Description:

In our day and age, customer service and customer success are the great fields of interest with a wide variety of topics to be discussed. But, perhaps the most important of them all is the concept of modern customer service with an emphasis on digitalization and self-service.

Twitter:

@hdmigration

Language:

English

Contact:

1-888-866-7471


Episodes

Here’s How To Easily Migrate From Desk.com to Zendesk

4/19/2019
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If there’s anything that is just as infuriating as slow internet, that would be migrating data from Desk.com to Zendesk. The process is not only lengthy, but it’s also not reliable and often yes than not, you will find yourself reading a ton of different tutorials, watching how-to videos and getting advice from the support […] The post Here’s How To Easily Migrate From Desk.com to Zendesk appeared first on Help Desk Migration Service.

Duration:00:03:17

An Interview with the Head of Support at Teamwork: Meet Adrian Kerr

4/16/2019
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Teamwork company is aimed at building software that helps teams manage their work so that they can focus on being more productive. The company was created in 2007 and until now, they already serve millions of customers from all over the globe. A great part of their successful customer support and service depends on the […] The post An Interview with the Head of Support at Teamwork: Meet Adrian Kerr appeared first on Help Desk Migration Service.

Duration:00:04:09

The Definitive Help Scout vs Zendesk Analysis

4/15/2019
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There is a huge market when it comes to customer support software. Many new tools appear almost every day and the competition is fierce, to say the least. Yet, with all this, businesses still need a viable solution that would push their business efforts. It is becoming increasingly difficult to pinpoint the definitive service desk. […] The post The Definitive Help Scout vs Zendesk Analysis appeared first on Help Desk Migration Service.

Duration:00:08:56

vinSUITE Software Provider on How They Migrated Data with HDM

4/12/2019
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2015 founded 201-500 employees USA location Data migrated Tickets Contacts Agents Companies Attachments Notes Knowledge base Additional Services Ticket filtering by status Company vinSUITE Industry: Computer Software Location: Napa, CA Type of migration: Zendesk to Salesforce Service Cloud Challenge: The client wanted to move to a different platform and needed all of their data for […] The post vinSUITE Software Provider on How They Migrated Data with HDM appeared first on Help Desk...

Duration:00:02:54

JIRA Service Desk vs Freshdesk – What To Go With?

4/12/2019
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The debate witch one is better between Freshdesk vs JIRA was never so relevant. Both tools received the bi-yearly updates that helped them propel the ranks but the question remains open. And to no surprise, picking the right tool can help push your business operations, as well as accelerate time to market. A good service […] The post JIRA Service Desk vs Freshdesk – What To Go With? appeared first on Help Desk Migration Service.

Duration:00:08:20

JIRA Service Desk vs Zendesk — Who Will Win?

4/8/2019
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Few service clouds are as popular as Zendesk and JIRA Service Desk. The tools are widely used by multiple worldwide organizations and have established themselves as some of the most prominent examples of how a service desk should look like. Although, despite being popular and very well crafted, it can be a tough challenge to […] The post JIRA Service Desk vs Zendesk — Who Will Win? appeared first on Help Desk Migration Service.

Duration:00:06:37

Battle of the Titans – Freshdesk vs Salesforce

4/5/2019
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Over the years many help desk systems went out of business. Some due to competition, other due to changing focus. Yet, through all industry shifts, two companies managed to survive. Yes, today we will be talking about Freshdesk and Salesforce service cloud systems. These two companies have some of the best features in their tools […] The post Battle of the Titans – Freshdesk vs Salesforce appeared first on Help Desk Migration Service.

Duration:00:12:25

Freshdesk vs Zendesk — What Will Work With Your Business?

4/3/2019
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Most companies are heavily relying on a customer service software system to maximize their sales. These tools have proven numerous times that they are not only effective but can mean a night and day difference. Today, operating without a proper ticket management tool is practically impossible as most small companies, and large for that matter, […] The post Freshdesk vs Zendesk — What Will Work With Your Business? appeared first on Help Desk Migration Service.

Duration:00:11:44

Here’s Our Top 10 Helpdesks for E-commerce

4/1/2019
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More and more business shifting their focus towards e-commerce. It has become a viable source of prospects and has proven to generate more revenue than traditional retail. Your customers are becoming more mobile and it’s vital that you keep up with the times. Having a reliable retail customer service software system is not only beneficial […] The post Here’s Our Top 10 Helpdesks for E-commerce appeared first on Help Desk Migration Service.

Duration:00:09:21

Best Help Desk Software for Midsize Businesses Ranked

3/28/2019
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When it comes to picking a helpdesk for midsize business the assortment is more than huge. Even so, anyone can grab a powerful helpdesk ticketing system as they aren’t as expensive as they used to be. The reason in the price drop is that most of them leverage the power of cloud technology which on […] The post Best Help Desk Software for Midsize Businesses Ranked appeared first on Help Desk Migration Service.

Duration:00:07:41

Best Help Desk Systems For Your Enterprise

3/27/2019
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There are a plethora of different help desk tools for all kinds of purposes. But which one of them is the best and which one will work the best in an enterprise environment? To answer these questions, we decided to compile a list of some of the greatest desk software systems and compare them. There’s […] The post Best Help Desk Systems For Your Enterprise appeared first on Help Desk Migration Service.

Duration:00:07:26

Comparing the Leaders: Zendesk vs Salesforce Service Cloud

3/26/2019
More
The task of choosing “the best help desk” boils down to finding the “right help desk for your company’’. So assessing the candidates, you first have to look for the core functionality. Equally important is to learn how the platform can scale as your business grows. And finally, whether the team will find it comfortable […] The post Comparing the Leaders: Zendesk vs Salesforce Service Cloud appeared first on Help Desk Migration Service.

Duration:00:05:24

Here are Some of the Better Help Desks for Small Business

3/25/2019
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There’s a common misconception that only massive corporations require business help desk software. And to some degree, this is understandable as huge companies have to deal with a lot of different things at the same time. Having a proper tool that will automate, bridge, or outright solve the problem is beneficial. However, there are tools […] The post Here are Some of the Better Help Desks for Small Business appeared first on Help Desk Migration Service.

Duration:00:07:49

Here are 8 Desk Software Solutions Made for Educational Institutions

3/22/2019
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There is a common misconception that help desk software is mainly used in huge corporations. To some degree it might seem so, yet, healthcare, educational institutions, and even grocery stores are using service desk tools as well. The reasons are clear, these tools allow to save time, money, and most importantly, effort. They are designed […] The post Here are 8 Desk Software Solutions Made for Educational Institutions appeared first on Help Desk Migration Service.

Duration:00:06:14

Top 10 Service Desk Software Solutions for Your IT Company Ranked

3/21/2019
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The internet is full of different tools and platforms to manage your business activities. It can be hard to decide which one is the best. Hence why we outlined some of the most prominent platforms based on the popularity, functionality, and ease of use. Thus, without further ado, here are some of the greatest service […] The post Top 10 Service Desk Software Solutions for Your IT Company Ranked appeared first on Help Desk Migration Service.

Duration:00:07:29

Here Are Top 10 Helpdesks That Are Made for Healthcare

3/20/2019
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The Internet is full of different tools that aim to optimize performance and maximize output. It has become a necessity for many business owners, and a viable tool for startups. And it’s not just businesses that benefit from these instruments, many governmental institutions employ them as well. Yet, with all these benefits, not every tool […] The post Here Are Top 10 Helpdesks That Are Made for Healthcare appeared first on Help Desk Migration Service.

Duration:00:06:14

Forget Desk.com, Try Zendesk: Improve Your Customer Service

3/19/2019
More
If you are intimidated with the upcoming Desk.com retirement, don’t be. The market of help desk platform is ever-evolving, so there are many alternatives worth the migration. One of them is a good old Zendesk that has cemented its reputation by word of mouth and by the tools for customer service teams. Desk.com vs Zendesk: […] The post Forget Desk.com, Try Zendesk: Improve Your Customer Service appeared first on Help Desk Migration Service.

Duration:00:07:21

Help Scout vs. Intercom: Should You Choose a Specialized Tool or a Suit?

3/14/2019
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What is better for your team: to choose a help desk platform and integrate it with other tools like CRM, software for sales and marketing? Or prefer a single platform that can provide all the functionality out-of-the-box? In this article, we will try to answer this question. Let’s compare two popular platforms – Help Scout […] The post Help Scout vs. Intercom: Should You Choose a Specialized Tool or a Suit? appeared first on Help Desk Migration Service.

Duration:00:03:46

Freshdesk vs Zendesk: How to Choose the Best Option for Your Company

3/12/2019
More
Comparing Freshdesk vs Zendesk is a quite difficult task. Many features intersect and the quality of both platforms is excellent. But at the closer look, you will see that each help desk has its unique features and slight differences. These differences may be decisive for a particular company. Below you will find a comparison of […] The post Freshdesk vs Zendesk: How to Choose the Best Option for Your Company appeared first on Help Desk Migration Service.

Duration:00:04:06

Desk.com vs Freshdesk: The Alternative for Soon To Close Help Desk

3/7/2019
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The help desk software is a crucial asset for providing outstanding customer service. A great customer support platform helps agents to be productive and timely react to customers’ requests. So, choosing a help desk companies should thoroughly evaluate all options. Today we decided to compare Desk.com vs Freshdesk. The latter is a great alternative to […] The post Desk.com vs Freshdesk: The Alternative for Soon To Close Help Desk appeared first on Help Desk Migration Service.

Duration:00:10:33