Welcome To The Ecommerce Uncovered Podcast
In this episode of the Ecommerce Uncovered Podcast Jeremy welcomes back co-host Paul to discuss the 15 key things to consider for your online business for peak season. For Jeremy and Paul peak season is Q4 from Cyber Week to Christmas and the season is expanding.
Jeremy and Paul discuss why planning early is essential to success and why speaking to your customers and carriers prior to peak can give you a headstart in the industry. Understand...
Just how exactly did Neville Wright manage to build his business up from nothing to employing over 120 people and turning over around £40million per year? Find out in Part 2 of the interview!
Kiddicare’s customer-centric approach was achieved face to face and needed to be transferred to the internet. The first Kiddicare website took 2.5 years to get up and running and was launched on Christmas day in the late 90’s. Dealing with people's objections to putting credit card...
Uncover the secrets behind e-Commerce success! A Behind the scenes look at what makes e-Commerce a success in today's ever-growing and continually changing online world. Learn and apply these lessons, techniques and strategies to your own online business.
An interview with businessman Neville Wright. Neville sold Kiddicare business to Morrison’s in 2010 after building it up to be the largest independent nursery business in Europe!
Neville left mainstream employment at the...
Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? The interview with Chloë Thomas, Founder & Host of the eCommerce MasterPlan Podcast touches on how to help eCommerce business owners that are struggling to generate traffic, generate customers and getting repeat customers.
Product returns obviously, is that part of the customer’s experience. Jeremy brings to online retailers, a quick tip and a great way in using the Royal Mail Tracked Returns, which will improve the return process and make the return process easier and more convenient for the customers. However, there are also some restraints to using the Royal Mail Tracked Returns, whcih includes it being confined only for UK base returns, not international
Andrew Wisedale gives an expert overview on the General Data Protection Regulation detailing what is coming, its implications for businesses, the misunderstanding that arises concerning this regulation and what is embedded in it.
Esther and Julius Malik, Co-Founders of Lusty Chic shares how they got started in the business of women’s street style fashion with a shop in the London High Street and successfully transit that onto online business, that is able to stand toe to toe with some of the most well-known online fashion retailers. They share some useful tips on how to stay niche in the fashion and online retail business
Jeremy Vernon continues to share in detail on the final part of the delivery component in ecommerce, which affects customer services, looking into the packaging, where it plays an important role for brands to make the transition from the past retail relationship into this new world of e-commerce; the integrations with the couriers for best delivery service for your customers and your business, innovations in delivery that drives your ecommerce performance to serve your customers and gorw...
Jeremy Vernon shares on the vital essential delivery component in ecommerce, which affects customer services. He goes through the various delivery courier options offering speed and standard of delivery, the different elements of delivery, what you should look for, who the couriers are and other elements in setting up a business, changing courier for the existing business or just looking at other options out there for your customers that will result in a great job done with absolute...
Wonderful tips from Jeremy Vernon and Paul Burns to avoid pitfalls when starting an online retail business or integrating with other online retail businesses. Years of business failures and techniques can help you avoid these pitfalls and anticipate for shortcomings with your clients.
Paul and Jeremy head down to Bristol to interview Helen Hills, co-founder of TrueStart Coffee, a young business disrupting both the coffee and the sports nutrition industry. Helen reveals how far recognising a gap in the market and a passion can take you. A fascinating insight into building an iconic brand in a market dominated by massive brands and remember - if you don't make mistakes, you don't make anything.
Paul and Jeremy are joined by Steven Oddy, Founder and CEO of Sotechnology, an award-winning Design and Technology company. Steve shares his insight on the pros and cons of different E-Commerce platforms; which platforms are best suited to your enterprise, systems and processes, making use of free tools, the value of creating your own digital assets, systems and processes, structuring as you grow, when to upgrade and dealing with external agencies.
Discover how Marks & Spencer are working towards achieving 30% of sales through E-Commerce by 2020. Paul and Jeremy pay a visit to the M&S Castle Donnington Deployment Centre, an E-Commerce warehouse large enough to store 12 Jumbo Jets. They are showed around by Nathan Seaburn, the Operations Manager for the site, who talks high end foods, on-off clothing battles, how such a large company pivots, structures, automation, deployments, demand, influential factors, customers and communication.
Critically acclaimed contemporary British artist and curator, Stuart Semple, joins the podcast on the first anniversary of releasing his innovative range of art materials. Stuart reveals what started out as a bit of a joke accidentally becoming a huge E-Commerce success, driven by passion. He discusses finding himself out of his depth, how it affected him as an artist, the story behind his conflict over paint rights with Anish Kapoor, the trials involved with innovating products,...