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The Emotion at Work Podcast


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The Emotion at Work Podcast








Episode 61 - Emotion at Work in Stories - The Gift of Being Highly Sensitive (HSP)

In this podcast episode, Phil explores the concept of being a highly sensitive person (HSP) with his guest, Gemma Sandwell, Energy Alignment Coach, Positive Psychology and Wellbeing Practitioner. They discuss the importance of boundaries and how managers and organisations can support and enable highly sensitive individuals to thrive in their work environment. They also touch on the topic of emotional labour and how it may already be happening for highly sensitive people, making it crucial for managers to create a psychologically safe environment. Overall, this podcast provides valuable insights into understanding and supporting highly sensitive individuals in the workplace. References and links: Warning - Carbon monoxide poisining story - timestamp: 20.36 Gemma Sandwell LinkedIn profile: https://www.linkedin.com/in/gemma-sandwell-b6518325/ Gemma Sandwell Instagram: https://www.instagram.com/iamgemmasandwell/ Gemma Sandwell Facebook: https://www.facebook.com/people/Gemma-Sandwell/pfbid037XtPJ4BKagiPxvqV8bqSMkjmpbCYeRWP2BdAsTD15smra3Vahiu68YKSWFB61bMHl/ Gemma Sandwell’s TedX Talk - Be a Tree: The Power of the Present https://www.youtube.com/watch?v=D3-8E_zn9bQ Dr Elaine Aron - https://hsperson.com/ HSP Test - https://hsperson.com/test/highly-sensitive-test/ Book: The Highly Sensitive Person by Elaine Aron - https://hsperson.com/books/the-highly-sensitive-person/ Quiet: The Power of Introverts in a World That Can't Stop Talking - https://www.amazon.co.uk/Quiet-Power-Introverts-World-Talking/dp/0141029196 Katheines TEDx (which is about wellbeing strategy she did an amazing job!) https://youtu.be/GyGBt7VMwrQ Linkedin Post about driving tests: https://www.linkedin.com/posts/gemma-sandwell-b6518325_driving-authenticity-coaching-activity-7034054175063736321-0tAu?utm_source=share&utm_medium=member_desktop Sue Langley, a world leader in positive psychology and emotional intelligence - https://langleygroup.com.au/sue-langley-making-a-difference-in-the-world/ Emotional Badass podcast hosted by Nicky Eisenhower - https://www.youtube.com/watch?v=C5uIKwRZr8g The Happiness Advantage by Shawn Achor - https://www.wob.com/en-gb/books/shawn-achor/happiness-advantage/9780307591555?cq_src=google_ads&cq_cmp=19658855653&cq_con=&cq_med=pla&cq_plac=&cq_net=x&gclid=EAIaIQobChMIkqff9ZDo_gIVitPtCh1cpQ6ZEAQYBSABEgLpc_D_BwE#NPB9780307591555 TEDxBloomington - Shawn Achor - "The Happiness Advantage: Linking Positive Brains to Performance" - https://www.youtube.com/watch?v=GXy__kBVq1M Positivity: Groundbreaking Research To Release Your Inner Optimist And Thrive - https://www.amazon.co.uk/Positivity-Groundbreaking-Research-Release-Optimist/dp/1851687904 Episode 43 – Emotion at Work in Job Crafting with Rob Baker - https://emotionatwork.co.uk/episode-43-emotion-at-work-in-job-crafting-2/ Tailored Thinking – Rob Baker - https://tailoredthinking.co.uk/people Episode 59 – Emotion at Work in Boundaries and Burnout - https://emotionatwork.co.uk/episode-59-emotion-at-work-in-boundaries-and-burnout/


Episode 60 - Emotion at Work in life (and work being part of it)

In this episode, Phil talks about boundaries, identities and different approaches to life. His guest is Angela Day, a business leader, Head of People, Risk and Compliance at Market Operator Services Limited (MOSL). MOSL are the market operator for the non-household water retail market in England and sit at the centre of the water industry. Angela discusses MOSL's Diversity Society and how they have created an environment for people to share their experiences to see the world through the eyes of others. This has been designed through colleague-led discussions that involve the entire organisation. They go on to discuss how permission is one of the aspects developed to lead MOSL, with Angela providing examples of permission at a recent away day and other examples of how permission leadership demonstrates respect and improves buy-in from colleagues. References and links: The Chimp Paradox - https://chimpmanagement.com/books-by-professor-steve-peters/the-chimp- paradox/ Ted Talk by Taiye Selasi – Don’t ask where I’m from, ask where I’m local - https://www.ted.com/talks/taiye_selasi_don_t_ask_where_i_m_from_ask_where_i_m_a_local?lan guage=en Jeremy Clarkson and Megham Markle - https://www.usmagazine.com/celebrity-news/pictures/jeremy-clarkson-slammed-for-meghan-markle-comments-what-to-know/ Jia Wang PH.D. - Workplace Incivility: The Silent Epidemic - https://www.youtube.com/watch?v=X91ZElURMtA Angela Day – MOSL - https://mosl.co.uk/about/mosl-team/19-angela-day Angela Day LinkedIn - https://uk.linkedin.com/in/angela-day-a500b68


Episode 59 - Emotion at Work in Boundaries and Burnout

This episode of the Emotion at Work podcast looks at two different topics: boundaries and burnout. My guest in this episode, Kelly Swingler, is a coach, keynote speaker and author who has an array of experience in both topics which have an important role in our overall wellbeing. Kelly discusses her own personal experience of moving towards burnout, outlines how this had manifested itself in her daily habits and routines, and talks of how this led her to start her own business. Kelly also shares and discusses the available research centred on the impact of burnout on women in the workplace. References and links: The packing bags mentioned by Kelly (who says to use them by rolling and flattening!): https://nordace.com/en/product/nordace-siena-compression-packing-cube/ Deloitte Women at Work report: https://www2.deloitte.com/global/en/pages/about-deloitte/articles/women-at-work-global-outlook.html McKinsey Report: https://www.mckinsey.com/~/media/mckinsey/business%20functions/people%20and%20organizational%20performance/our%20insights/women%20matter/women_matter_oct2008_english.pdf Burnout podcast episode mentioned by Kelly: https://brenebrown.com/podcast/brene-with-emily-and-amelia-nagoski-on-burnout-and-how-to-complete-the-stress-cycle/ Book mentioned by Kelly: https://www.amazon.co.uk/Burnout-Solve-Your-Stress-Cycle/dp/1785042092/ref=asc_df_1785042092/?tag=googshopuk-21&linkCode=df0&hvadid=411246918865&hvpos=&hvnetw=g&hvrand=13366914573765310502&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006886&hvtargid=pla-862463984579&psc=1&th=1&psc=1&tag=&ref=&adgrpid=94876264008&hvpone=&hvptwo=&hvadid=411246918865&hvpos=&hvnetw=g&hvrand=13366914573765310502&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006886&hvtargid=pla-862463984579 Kelly’s book ‘Mind the Gap’: https://www.kellyswingler.com/mindthegap


Episode 58 - Emotion at Work in Self Presentation

In this episode, looking at what can be defined as a sub-category of impression management, Phil turns to inspect the role of self presentation. As noted in the episode, impression management and self presentation is “a goal-directed, conscious or unconscious attempt to influence the perceptions of others about a person, object, or event by regulating and controlling information in social interaction.” In the workplace, being able to understand the way that someone is looking to present themselves, and then deducing what their goal may be in presenting themselves this way, can support us in how we build relationships and communicate. To demonstrate this process, Phil revisits the data set used both in episode 54 and our recent piece of analysis: ‘“Smoking ruin”: failure or hard work? Analysing a real-life example of how people negotiate meaning in context.’ This data set is from Matt Hancock’s interview on Good Morning Britain on the one-year anniversary of the first COVID-19 lockdown. Works mentioned: ‘“Smoking ruin”: failure or hard work? Analysing a real-life example of how people negotiate meaning in context’: https://community.emotionatwork.co.uk/folders/31 Impression Management in the Workplace: Research, Theory and Practice by Andrew J. DuBrin: https://www.waterstones.com/book/impression-management-in-the-workplace/andrew-j-dubrin/9780415871730 Erving Goffman and framing: https://www.amazon.co.uk/Frame-Analysis-Essay-Organization-Experience/dp/093035091X


Episode 57 - Emotion at Work in Flexible Working

In this episode, I interview Krystal Wilkinson who is a researcher, practitioner, and senior lecturer at the Manchester Metropolitan University Krystal joins me to discuss flexible working; a very topical and relevant practice which surrounds the present landscape of work. Krystal is keen to challenge the narrative that often sits around flexible working and the preconceived perceptions that many organisations and individual’s hold towards who should be eligible. We look at some of the normative assumptions in organisations around who qualifies for flexible-working, before discussing some of the work-life challenges and dilemmas which are identified and discussed in Krystal’s research. Your resources for this episode: Work-life challenges and dilemmas paper: https://journals.sagepub.com/doi/full/10.1177/0950017016677942 Perceptions of fairness paper: https://onlinelibrary.wiley.com/doi/full/10.1111/1748-8583.12181 Perinatal mental health & ‘rhythm intelligent managers’: https://onlinelibrary.wiley.com/doi/full/10.1111/1748-8583.12434 The short blog for CIPD Manchester: https://cipdmanchester.com/2022/01/04/the-potential-of-rhythm-intelligence/ Rouse et al. (2021) – where ‘rhythm intelligence’ came from: https://journals.sagepub.com/doi/full/10.1177/0266242620984739 Gatrell’s (2011) paper on secrecy, silence and supraperformance: https://onlinelibrary.wiley.com/doi/full/10.1111/j.1468-0432.2009.00485.x Behson (forthcoming) book on ‘whole person workplace’: https://www.scottbehson.com/the-whole-person-workplace If you want to get in touch with Krystal Wilkinson: Krystal’s LinkedIn: https://www.linkedin.com/in/krystal-wilkinson-0650687a/ Twitter: @DrKrysWilkinson Krystal’s Email: k.wilkinson@mmu.ac.uk Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/ Join the Emotion at Work Community: https://community.emotionatwork.co.uk/signup


Episode 56 - This is how I am feeling - Emotional Wellbeing in the workplace research

We are very excited to be publishing our latest piece of research into Emotional Wellbeing in the workplace. In our latest research we wanted to find out, from people like you, what are the variables that impact key wellbeing outcomes of the extents to which people: 1. Find pleasure in their work 2. Recently experienced stress about their work 3. Find their work keeps them awake at night This podcast starts to dive into the detail of our findings which unveil the relationships between these outcomes and the variables we assessed. Where are the overlaps and correlations and where do the findings diverge? If you want to access the report findings in detail please register here https://mailchi.mp/emotionatwork/emotional-wellbeing-report If you want to join the webinar that Phil mentions, you can do that here https://mailchi.mp/emotionatwork/mailing-list


Episode 55 - Emotion at Work in Remote Leadership

COVID-19 has changed the landscape of work for many people and organisations. Shifting processes and leading teams in a hybrid way and/or a remote way has brought with it a myriad of challenges and considerations for people professionals and those in leadership positions. In this episode, Phil is joined by Sumit Gupta who is a leadership coach and entrepreneur. Phil and Sumit discuss the role of creating a trustworthy culture through effective leadership, particularly in a hybrid and remote setting, which allows individuals to feel psychologically safe and can help them eliminate the need to wear a mask at work and conceal their true emotion(s). The three attributes Sumit suggests help create this environment in a hybrid/remote setting, and those which are subsequently covered throughout this conversation, are: All these components are discussed in detail throughout the episode before Sumit and Phil look to some of the potential myths which sit around leadership. To find out more about Sumit: LinkedIn: https://www.linkedin.com/in/sumit4all/ Email: sumit@deployyourself.com Website: https://www.deployyourself.com/ Links and references to the research and resources discussed in this episode are below: Book: Conscious Business by Fred Kofman: https://www.waterstones.com/book/conscious-business/fred-kofman//9781622032020 Book: Conscious Capitalism by John Mackey: https://www.amazon.co.uk/Conscious-Capitalism-New-Preface-Authors/dp/1625271751 The Institute for Generative Leadership: https://generateleadership.com/building-your-leadership-muscle-program/ Join the Emotion at Work Community for FREE here: https://community.emotionatwork.co.uk/ Follow us on Instagram for exclusive Podcast updates: https://www.instagram.com/emotionatworkpodcast/ Learn more about Emotion at Work through our website: https://www.emotionatwork.co.uk Connect with Phil on LinkedIn: https://www.linkedin.com/in/phil-willcox-02013425


Episode 54 - Emotion at Work Analysis - Negotiating Meaning in Context

The keen eared listeners out there will realise that this is actually episode 54 not 55. Sorry!! Here is a link to the data set that we are analysing: https://youtu.be/fGEUKQroPK0 Here is a link to the Co-operative Principle that I mention at around 5 minutes: https://en.wikipedia.org/wiki/Cooperative_principle Here is a link to the community where you can register for FREE to access the full report https://community.emotionatwork.co.uk/signup Here is a link to the podcast episode I mention at around 17 minutes on Impoliteness and Banter: https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/


Episode 53 - Emotion at Work in Interview Techniques

During this episode Phil is joined by Cody Porter, who’s research involves information elicitation and how this aids deception detection. Phil and Cody discuss the role that deception plays in the workplace, from exaggeration and minimisation in job interviews (or on a CV), to corporate fraud and day-to-day lies and omissions. There’s no Pinocchio’s nose when it comes to detecting deceit. They examine strategies to make life easier for truth tellers, harder for liars and help differentiate between the two. Cody has recently successfully defended her ‘viva’, which, “is an oral test during which a PhD candidate defends their PhD thesis in front of a panel of examiners” and is now embarking on a new role as a Senior Lecturer at the University of the West of England. The interview kicks off with Cody giving working definitions of “Deception” and “Truth”, how her research can/is helpful in the workplace and discussing what AIM techniques are. Towards the end of the podcast listen to Cody give advice to help you be effective in interviews or conversations where deception may play a part. To find out more about Cody you can find her on LinkedIn: https://uk.linkedin.com/in/cody-porter-469825109 or Twitter on @Cody_N_Porter. Links and references to the key areas and ideas discussed are below: DePaulo, B. M., Lindsay, J. J., Malone, B. E., Muhlenbruck, L., Charlton, K., & Cooper, H. (2003). Cues to deception. Psychological bulletin, 129(1), 74. Harvey, A. C., Vrij, A., Hope, L., Leal, S., & Mann, S. (2017). A stability bias effect among deceivers. Law and human behavior, 41(6), 519. Porter, C. N., Morrison, E., Fitzgerald, R. J., Taylor, R., & Harvey, A. C. (2020). Lie-detection by Strategy Manipulation: Developing an Asymmetric Information Management (AIM) Technique. Journal of Applied Research in Memory and Cognition, 9(2), 232-241. Vrij, A. (2008). Detecting lies and deceit: Pitfalls and opportunities. John Wiley & Sons. Join the Emotion at Work Community for FREE here at https://community.emotionatwork.co.uk/ Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/ Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425


Episode 52 - Emotion at Work in Emotional Sensitivity (aka hot triggers)

Aug 31st, 2021 In this episode, Phil talks about Emotional Sensitivity or more commonly known as Hot Triggers. No guest is featured here but rather it includes targeted questions and reflection times throughout the episode for you as a listener to consider. The areas of focus are; what shapes hot triggers or emotional sensitivity, how to identify them and signposts strategies to deal with them once identified. There are regular places to pause and reflect with guided questions from Phil. Looking first at defining emotional sensitivity Phil gives three factors to consider; things that grab easily and/or that grab you hard and/or that you hold on to. These are there to help you identify what your hot triggers may be. Secondly, Phil introduces four factors that can increase emotional sensitivity; the intensity when the trigger was formed, the number of times it has occurred, how early in life it happened and similarity to the evolutionary theme. Next, Phil shares some research into why we regulate emotions so we can use that to inform our thinking on how we may be more or less sensitive to triggers. Finally, Phil brings the podcast to a close and gives some final space for reflection. Your resources: Phil mentions the related podcast episodes https://emotionatwork.podbean.com/e/episode-37-special-edition-a-focus-on-emotion/ https://emotionatwork.podbean.com/e/episode-27-emotion-at-work-in-emotion-regulation/ https://emotionatwork.podbean.com/e/episode-25-emotion-at-work-in-emotional-exploitation/ https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/ He also talk about appraisal theory and here is a link to a fab article that gives a headline overview of the different (psychology-based) theories of emotion. https://www.verywellmind.com/theories-of-emotion-2795717 A fantastic paper summarising emotional labour, dipping into emotional sensitivity & signposts to other research too https://www.researchgate.net/profile/Sander-Koole-4/publication/240236228_The_psychology_of_emotion_regulation_An_integrative_review/links/6047980c299bf1e0786933a6/The-psychology-of-emotion-regulation-An-integrative-review.pdf This open access chapter gives a good summary of the three orients of emotion regulation https://people.socsci.tau.ac.il/mu/galsheppes/files/2014/10/2011-3.pdf This is Paul Ekman’s book that Phil refers to https://www.paulekman.com/resources/books/amp/


Episode 51 - Emotion at Work in Body Difference

How we think or feel about ourselves and how we want others to feel about us can be manifested in the way that we look. Some aspects about how we look, for example how we style our clothes, hair or accessories are within our control. Other aspects, for example, our height or the shape of our skeleton, the size of our feet or hands are aspects about which we cannot control (without clinical intervention). Body difference and physical appearance are two areas that my guest, Denise Sanderson has trained in and is an advocate for as you will hear in this episode. Denise is someone that I hugely value in the HR world and she often gets me thinking and so it was a great opportunity to get her on to the podcast. Some of the things that Denise shares that really got me thinking include: We go onto discussing how our physical appearance(s) shape how we (and others) feel about ourselves and how we feel about others. What I really enjoyed about this podcast is the natural discussion we had and it made me think about things that I had not considered before. I found Denise to be really engaging and here is a large amount of research and evidence that informs her thinking (and is shared below). Your links and references to the key areas and ideas we discussed are below: Changing the Perfect Picture: an inquiry into body image, Women & Equalities Commision - https://committees.parliament.uk/work/226/changing-the-perfect-picture-an-inquiry-into-body-image/publications/ https://www.uwe.ac.uk/research/centres-and-groups/appearance (Didn’t quote this org, but should have) Fearing the Black Body: The Racial Origins of Fat Phobia, Sabrina Strings (See Body Positive references below) Body Happy Kids, Molly Forbes of Body Happy Org https://www.bodyhappyorg.com/ Some supporting charities: BEAT: beateatingdisorders.org.uk Twitter: @beatED Mind: mind.org.uk Twitter: @MindCharity Changing Faces: https://www.changingfaces.org.uk/ Twitter: @FaceEquality Denise's blogs: http://damsonbelle.blogspot.com/2020/05/more-than-month-of-memes.html http://damsonbelle.blogspot.com/2020/08/the-seven-stages-of-body-confidence.html HR articles: https://www.personneltoday.com/hr/fattism-at-work-is-still-a-prevalent-problem/ containing... https://www.personneltoday.com/hr/obesity-research-fattism-is-the-last-bastion-of-employee-discrimination/ https://www.peoplemanagement.co.uk/experts/legal/lookism-forgotten-workplace-inequality#gref Mental Health Awareness Week, 2019: https://www.mentalhealth.org.uk/publications/body-image-report The salary impact: https://www.socsci.uci.edu/newsevents/news/2018/2018-06-07-penner-patch.php https://www.glamourmagazine.co.uk/article/women-who-wear-makeup-get-paid-more https://www.theguardian.com/money/shortcuts/2015/apr/29/do-tall-people-really-deserve-to-earn-more https://www.forbes.com/sites/traversmark/2020/04/16/your-height-has-a-big-impact-on-your-salary-new-research-seeks-to-understand-why/?sh=8a7846d1071f Check out on social media: A few additional references (I think) I made Lindo Bacon Natasha Devon #HAES #BodyConfidence Other articles: Body Positivity’s history - https://www.bbc.co.uk/bitesize/articles/z2w7dp3 Black and Body Positive - https://zenerations.org/2020/08/21/the-black-history-of-the-body-positive-movement/ Bonus: Denise's alternative view on BMI, as she calls it a “Bullshit Measuring Index” - BMI (referenced as an issue in the W&EC report…) https://www.everydayhealth.com/diet-nutrition/bmi/bmi-flaws-history-other-ways-measure-body-weight/ https://www.goodhousekeeping.com/health/diet-nutrition/a35047103/bmi-racist-history/ https://www.npr.org/templates/story/story.php?storyId=106268439&t=1626816486552 More from Denise: LinkedIn: https://www.linkedin.com/in/denisesanderson/?originalSubdomain=uk Twitter: @_BodyConfidence or @DamsonHR Instagram: bodyconfidencecards_db Facebook group: Body Confidence Card Club Follow us on Instagram for exclusive...


Episode 50 - Emotion at Work in the Imposter Phenomenon

In this episode, Phil talks about the Imposter Phenonemon or more commonly known as the Imposter Syndrome. No guest is featured here but rather it includes targeted questions and reflection times throughout the episode for you as a listener to consider. Who we are making comparisons with and who those comparisons are against is an area that is reflected on here. Whether that comparison happens within oneself, in the workplace, or observed in others, different perspectives are explored. Within these perspectives, Phil gives the listener some time to reflect on the learnings throughout and for instance, focus on the question “Where does that comparison come from?”. Comparison, the comparative aspect applied by managers and in general the comparative nature of our everyday living is explored in detail, with examples where other key themes such as Meritocracy and individualistic structure are visible. “Comparison is the thief of joy”, as Roosevelt once said, and that is something to keep in mind while listening. Your resources: Blog from Jayne Harrison - https://www.linkedin.com/pulse/befriending-your-imposter-jayne-harrison-she-her- Leonhardt, M., Bechtoldt, M.N. and Rohrmann, S., 2017. All impostors aren’t alike–differentiating the impostor phenomenon. Frontiers in psychology, 8, p.1505. Hawbam, Sandhyarani and Sonam Singh. “Impostor Phenomenon: Gender Differences and Role of Family Environment.” TIJ's Research Journal of Social Science & Management - RJSSM 8 (2018): n. pag. Badawy, R.L., Gazdag, B.A., Bentley, J.R. and Brouer, R.L., 2018. Are all impostors created equal? Exploring gender differences in the impostor phenomenon-performance link. Personality and Individual Differences, 131, pp.156-163. Slank, S., 2019. Rethinking the imposter phenomenon. Ethical theory and moral practice, 22(1), pp.205-218. https://www.semanticscholar.org/paper/Connecting-Gender-and-Mental-Health-to-Imposter-Cusack-Hughes/5faafdf28398203cefca3b9aa109d249bf2ea610?p2df Hutchins/publication/321277584_What_imposters_risk_at_work_Exploring_imposter_phenomenon_stress_coping_and_job_outcomes/links/5ab17964aca2721710ffbe69/What-imposters-risk-at-work-Exploring-imposter-phenomenon-stress-coping-and-job-outcomes.pdf https://paulineroseclance.com/pdf/ip_high_achieving_women.pdf#page32 Happy listening! Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/ Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/


Episode 49 - Emotion at Work in Power of Love Leadership

In this longer than usual episode, I interview Sarah Higgins who is a Leadership Coach and Author of her own book The Power of Love Leadership. Here, she developed 7 Strategies for leadership, team, business, and life to not only drive success but to manage and understand one’s own emotions in order to become a better leader (and person really). We walk through Sarah’s Model in Detail from the different components like Fear to each of the 7 Strategies which are Gratitude, Hope, Learning, Forgiveness, Enthusiasm, Compassion, and Humility. She opens up about how she came to not only use the model with leaders but also with herself, with her daughter, and in all kinds of contexts. The topic of how we are not taught to manage our emotions is discussed at length and Sarah gives some really great examples of how she has learned to manage them within herself, and tips for others to do the same. Your resources: 5 min – Sarah Higgins Book The Power of Love Leadership https://www.amazon.de/-/en/Sarah-Higgins/dp/1912300346 12 + 17 minutes – Sarah’s Model (Picture in show notes) 1h 12min – Andy Cope’s The Art of Being a Brilliant Teenager Book https://www.amazon.com/Art-Being-Brilliant-Teenager/dp/0857085786 1h 16min – Patrick Lencioni’s The Truth About Employee Engagement: A Fable About Addressing the Three Root Causes of Job Misery Book https://www.amazon.com/Truth-About-Employee-Engagement-Addressing/dp/111923798X 1h 24min – we promised a bunch of resources then, so here you go: The website of Sarah’s mentor Nicki Vee https://mastercoach.training Patrick Lencioni TED Talk https://youtu.be/O5EQW026alY Brene Brown TED talk https://www.youtube.com/watch?v=iCvmsMzlF7o Louis Theroux Grounded Podcast – Episode with Ruby Wax about Vulnerability https://podcasts.apple.com/gb/podcast/14-ruby-wax/id1508985962?i=1000503050570 Happy listening! More from Sarah: LinkedIn: https://www.linkedin.com/in/sarahjlhiggins/ Email: sarah@corporatecoaching-sh.co.uk Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/ Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/


Episode 48 - COVID Special on Emotion Regulation

This is a sort of special edition and is in response to a general feeling of exhaustion and fed up-ness with COVID. I shared a post on LinkedIn recently and it seemed to get people talking about how they are helping themselves right now. This got me thinking that I could pull the conversation together in a podcast that may be helpful for folk too. This is the result. I explore the 5 families of emotion regulation, what people (and I) are doing now under each family of strategies, and regular pauses or reflection moments for you fair listener to think about what it may mean for you. Here are your references as always: Around 2 minutes I mention Emotional Labour and Arlie Hoschchild https://uk.bookshop.org/books/the-managed-heart-commercialization-of-human-feeling/9780520272941 Shortly after I mention episode 2 of the podcast https://emotionatwork.podbean.com/e/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/ Then I mention an episode with Mark Gilroy that I incorrectly labeled as episode 27 https://emotionatwork.podbean.com/e/emotion-at-work-anniversary-special/ Then I do accurately refer to episode 27 😉 https://emotionatwork.podbean.com/e/episode-27-emotion-at-work-in-emotion-regulation/ Here is the profile of James Gross https://spl.stanford.edu/selected-publications I also talk about appraisal theory and here is a link to a fab article that gives a headline overview of the different (psychology-based) theories of emotion. https://www.verywellmind.com/theories-of-emotion-2795717 This is the LinkedIn post that I refer to https://www.linkedin.com/posts/phil-willcox-02013425_quarantine-fatigue-is-realheres-how-to-activity-6757212581208870912-B4Gd Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/ Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/


Episode 47 - Emotion at Work in Shame in the Workplace

Shame as an emotion and topic in the workplace is one particularly interesting to me because I have experienced it, and long story short, led me to the work I do today. This is something my guest Francesca Cardona is an expert in and why I chose to bring her onto the podcast. Francesca is an organizational consultant and coach and we first got onto discussing the idea of as she put it “listening to the music behind the words”, so looking beyond the surface of words and emotions, sharing some strategies and tips on how to do that. Some of the ways in which Francesca does this and tips for the listeners therefore are: We go onto discussing how shame not only affects individuals but also the workplace. Its cause can be a combination of the individual and the workplace, and there is not always just one party at fault. The different types of shame, recovery of shame, and vulnerability of shame are the topics we dive into as well where we share some of our personal and professional experiences. What I really enjoyed about this podcast is the natural discussion we had that led to topics and questions that were not necessarily planned before but felt appropriate in the moment. The way in which Francesca answers every question is particularly enjoyable as she is very humble in her articulation and always tries to give tips and how-to’s. Your links and references to the key areas and ideas we discussed are below: Around 17 minutes Francesca mentions her book: https://www.routledge.com/Work-Matters-Consulting-to-leaders-and-organizations-in-the-Tavistock-tradition/Cardona/p/book/9780367313180 Around 58 minutes Francesca makes two book recommendations: https://www.routledge.com/The-Unconscious-at-Work-A-Tavistock-Approach-to-Making-Sense-of-Organizational/Obholzer-Roberts/p/book/9780815361350 https://www.routledge.com/Working-Below-the-Surface-The-Emotional-Life-of-Contemporary-Organizations/Huffington-Halton-Armstrong-Pooley/p/book/9781855752948 Around 60 minutes Francesca makes a podcast guest recommendation who is Author of a book called “A Good enough Mother” https://www.amazon.com/Good-Enough-Mother-Novel/dp/0525561250 More from Francesca: Website: http://www.francescacardona.co.uk LinkedIn: https://www.linkedin.com/in/francesca-cardona-3196697/ Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/ Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/


Episode 46 - Emotion at work stories - Uncontrollable change

As is often the case with our ‘stories’ series, the content has the potential to affect people, and so fair listener, I want you to take care with this episode, please. I am talking with my guest Dan Hone about being a business owner in a period of uncontrollable change (AKA Covid-19) As this is a ‘stories’ episode there are no ‘references’ as such, there were a few things in particular that Dan mentioned as things that helped him and I have added those too. Thanks for listening Your links or references: https://activearena.co.uk/ - this is the purpose-built indoor 5 a side arena that Dan has built-in Lincoln email address is info@activearena.co.uk https://uk.bookshop.org/books/shoe-dog-a-memoir-by-the-creator-of-nike/9781471146725 - this is the first book Dan mentions https://uk.bookshop.org/books/the-ride-of-a-lifetime-lessons-in-creative-leadership-from-15-years-as-ceo-of-the-walt-disney-company/9781787630468 - Dan calls this book journey of a lifetime and it is 'Ride' of a lifetime https://www.stevenbartlett.com/diary-of-a-ceo/ - This is the podcast (behind this one fair listener ;-)) that Dan mentions https://uk.linkedin.com/in/drewe-broughton - here is a link to the guest Dan suggest I get on the podcast More from Dan: LinkedIn: https://www.linkedin.com/in/daniel-hone-564931113/ Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/ Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/


Episode 45 - Emotion at Work in Emotion Expression

Fair warning for you fair listener, this podcast includes mention of pineapple on Pizza, sorry!! I found the guest for this podcast when I was reading one of his papers and I LOVED it. The link will follow in the show notes. We open up with the standard unexpected and innocuous question and that takes us into the pineapple incident and then we get into the podcast proper. Arik discusses three characteristics that impact and affect the appropriateness of emotion expression (and associated social outcomes for the displayer), they are: Characteristics of the displayer - e.g. Gender Characteristics of the display - e.g. Intensity of the emotion Characteristics of the context - e.g. the setting (virtual vs face to face/physical) He also goes on to discuss the idea of emotion (in)authenticity too which I found fascinating. I also (maybe cheekily) make some suggestions about how his model may be enhanced by looking at some socio-linguistics elements too. For me, the social aspects of emotional expression, especially in the workplace are under-discussed and under-researched, hence my wanting to do this podcast. If you want to get hold of Arik you can find him here: Your links and references to the key areas and ideas we discussed are below: Around 12 minutes Arik mentions his research in a hospital setting and you can find that paper here - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/ Around 20 minutes Arik and I talk about anger as an emotion and 'the line' and there is an interesting research paper on that here - https://journals.aom.org/doi/full/10.5465/amr.2007.25275495 Around 25 minutes Arik mentions a study about the moderating factor of clarity of the transgression or if you have been 'wronged' and you can find that here - https://psycnet.apa.org/record/2018-00986-009 Around 30 minutes Arik mentions the study that he did that explored how happiness and anger spread around virtual teams and you can find that here - https://psycnet.apa.org/record/2011-16723-003 Around the same time, I mention emotional contagion, and here is a great paper on emotional contagion in organizational life - https://www.researchgate.net/profile/Sigal_Barsade/publication/329902131_Emotional_contagion_in_organizational_life/links/5c85c1af92851c69506b238c/Emotional-contagion-in-organizational-life.pdf Around 34 minutes Arik mentions the research is done in the lab and the field around happiness and sadness and the impact on outcomes for the 'display-er' and you can find that here - https://psycnet.apa.org/record/2018-00986-009 Around 36 minutes we talk about the paper that got me interested in chatting with Arik and you can find that here - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7033655/ Around 38 minutes Arik mentions his research on emojis and smilies and you can find that paper here - https://journals.sagepub.com/doi/full/10.1177/1948550617720269 Around 41 minutes I mention the TEDx talk that Arik did and you can find that here - https://youtu.be/mFL7KKTuvmw Around 46 minutes Arik mentions the Emotion as Social Information (ESI) model by Van Kleef and you can find more on that here - https://psycnet.apa.org/record/2004-19340-008 Around 51 minutes Arik mentions the civility of expression of emotion and I link that to other podcast episodes around socio-linguistics and you can find out more episodes here - https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/ and here - https://www.podbean.com/eu/pb-isi6f-78718f Around 1 hour and 7 minutes, I mention Paul Ekman's book 'Emotions Revealed' and you can find that here - https://www.amazon.co.uk/Emotions-Revealed-Understanding-Faces-Feelings/dp/0753817659 Around 1 hour 13 Arik mentions a researcher called Karen Niven and you can find her bio here -https://www.research.manchester.ac.uk/portal/karen.niven.html Around 1 hour 16 minutes Arik recommends a book to read and you can find it here -...


Episode 44 - Emotion at Work in Decision Making

In an unexpected turn of events for the podcast, my guest Simon Ashton from Phoenix Leaders mentions context before me. We get into a lot of areas as this episode is the second-longest one to date. Simon described this off-air as 'a bloody big topic' and I agree with him. Decisions are massively influenced by what goes on inside our heads and by things that are happening or going on around us. Therefore, this podcast has a number of different areas that we focus on. The full list of all the key ideas/topics is covered in the Show Notes below with associated links to resources or definitions. At about 1 hour and 3 minutes there is a bit of mild swearing so if you are listening with little ears around you may want to turn the volume down at that point. What I really enjoyed about this podcast is the conversational flow of it. When I listened back in the edit I once again enjoyed being part of the conversation. If you want to get hold of Simon you can find him here: Your links and references to the key areas and ideas we discussed are below: Around 1 minute I mention the Freakonomics podcast that you can find here - https://freakonomics.com/ Around 4 minutes Simon mentions the prisoner's dilemma https://en.wikipedia.org/wiki/Prisoner's_dilemma Around 5 minutes Simon mentions ‘dobbing in’ so if you are unfamiliar here is an explanation of the term https://www.collinsdictionary.com/us/dictionary/english/dobbing Around 16 minutes I mention the refractory period and here is an article on it https://www.paulekman.com/blog/how-to-achieve-emotional-balance/ Around 19 minutes Simon mentions choice architecture and you can find out more about that here https://www.economicshelp.org/blog/glossary/choice-architecture/ Around 21 minutes Simon mentions the Chimp Paradox and while I don’t rate the book here is a link to it https://chimpmanagement.com/books-by-professor-steve-peters/the-chimp-paradox/] At around 22 minutes we get into biases and heuristics and Simon mentions the book Thinking Fast and Slow by Daniel Kahneman https://www.amazon.co.uk/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576 Here is also a nifty infographic on the types of biases and heuristics https://www.visualcapitalist.com/every-single-cognitive-bias/ At around 25 minutes Simon mentions the World Economic Forum research into the skills that are needed, the report can be found here: https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/ Around 30 minutes I mention Cliff Lansley and him being on the podcast in the past, here is the episode https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/ At around 33 minutes we mention ‘Eat that frog by Brian Tracy’ here is a link to the book https://www.amazon.co.uk/Eat-That-Frog-Important-Things/dp/1444765426 At about the same time I mention a study about Parole and decision making, this is a 2016 paper that reviews the efficacy of the findings and gives some great references to other papers too https://www.sas.upenn.edu/~baron/journal/16/16823/jdm16823.pdf Around 36 minutes I mention decision fatigue, here is some more on that phenomenon https://en.wikipedia.org/wiki/Decision_fatigue Around 45 minutes Simon mentions Zimbardo and ‘The Human Zoo’ which was a TV show and you can find out more about it here https://m.imdb.com/title/tt0818733/ Around 48 minutes Simon and I discuss 'Group Think' and you can find out more about that here https://www.psychologytoday.com/gb/basics/groupthink Around 50 minutes I mention and explore a cognitive bias called the 'Anchoring Heuristic' and you can get more about that here: https://en.wikipedia.org/wiki/Anchoring_(cognitive_bias) Around 1 hour and 5 minutes I talk about the oversimplification of 'System 1 and System 2' thinking, here is a link to a couple of nice pieces on it https://www.marketingsociety.com/think-piece/system-1-and-system-2-thinking...


Episode 43 - Emotion at Work in Job Crafting

On the title alone this episode may not seem to fit this podcast and the opposite is the case. As an evidence-based practitioner, my guest Rob Baker is right at home and his work is ultimately about how people feel about their jobs and their work. We cover a LOT of ground in this episode and on a personal note Rob's reply to my unexpected and innocuous question is a complete surprise and I learn a lot about him. Your references as always: Around 3 minutes we discuss the Fat Cat on Kelham Island in Sheffield https://www.thefatcat.co.uk/ Around 5 minutes Rob talks about how he competed for GB at orienteering, you can find out more here https://www.britishorienteering.org.uk/ Around 8 minutes I mention the awesome human being called Simon Heath who is a Consulting Artist and has some sensible and practical thinking on the workplace. You can find him on Twitter here https://twitter.com/simonheath1?lang=en and here is his blog https://workmusing.wordpress.com/about/ Around 17 minutes Rob mentioned Job Crafting questionnaires. Here is a link to a recent paper on that https://www.researchgate.net/publication/312192742_The_job_crafting_questionnaire_A_new_scale_to_measure_the_extent_to_which_employees_engage_in_job_crafting Around 31 minutes Rob mentions the discipline of Positive Psychology, here is a link to explore what it is https://positivepsychology.com/what-is-positive-psychology-definition/ Around 32 minutes Rob mentions a Dutch researcher and her research, here is a link to a 2015 paper on Job Crafting https://www.researchgate.net/profile/Mcw_Peeters/publication/280830379_the_job_crafting_intervention/links/55c85ee208aea2d9bdc8b297.pdf Around 37 minutes I mention Erving Goffman and the notion of face and facework, you can read more about my research into this here https://www.degruyter.com/view/journals/jplr/14/2/article-p167.xml This is a piece by Robert Arundale on face and facework http://media06.euv-frankfurt-o.de/Literatur/Arundale_2006.pdf At around 45 minutes I mention a Simulcast about Grit and Growth Mindset and you can find that here https://emotionatwork.podbean.com/e/episode-42-grit-and-growth-mindset-good-practice-podcast-crossover-special/ Around 59 minutes Rob and I talk about a previous episode of this podcast with Hilary Scarlett, here is the link https://emotionatwork.podbean.com/e/episode-39-emotion-at-work-in-neuroscience-and-organisational-change/ Around 1hr 19 minutes I get Rob to lug his book, the link is here: Personalization at Work – Bringing job crafting to life within organizations (by Rob Baker) As we are wrapping up at 1 hour 21 Ron plugs his website https://tailoredthinking.co.uk/ Here are some other references that Rob said would be helpful during the wrap up: Job Crafting - Amy Wrzesniewski on creating meaning in your own work – Video from a presentation at Google’s 2014 Re: Work seminar series and the best introduction to the concept I have found. http://www.arnoldbakker.com/articles.php (this is a treasure trove of research) Re-orientating Job Crafting (a really elegant paper outlining what we know and don't know about job crafting and a suggested path for future research) [Behind a paywall, unfortunately] Turn the job you have into the job you want. Harvard Business Review. Google’s favorite Psychologist Explains How the Company Retains Top Talent. BusinessInsider.com Why you should let people craft their work People Management (by Rob Baker) Job crafting guide - Resources from Tailored Thinking's website More from Rob: LinkedIn: https://www.linkedin.com/in/rjmbaker/ Twitter: https://twitter.com/BakerRJM Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/ Learn more about Emotion at Work: https://www.emotionatwork.co.uk Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/


Episode 42 - Grit and Growth Mindset: Good Practice Podcast Crossover Special

Carol Dweck's Mindset (2006) and Angela Duckworth's Grit (2016) are two of the most influential social science texts of this century, but difficulty implementing their ideas and a failure to replicate their findings have left them open to criticism. In this special crossover edition of The Good Practice and Emotion at Work podcasts, hosts Nicola Boyle and Phil Willcox are joined by Owen Ferguson, Ross Garner and Gemma Towersey to discuss. We explore: Show notes Mindset - Updated Edition: Changing the Way You Think to Fulfil Your Potential, by Carol Dweck, is available here: https://www.amazon.co.uk/Mindset-Updated-Changing-Fulfil-Potential/dp/B07NQLQDWN Grit: The Power of Passion and Perseverance, by Angela Duckworth, is available at: https://www.amazon.co.uk/Grit-Passion-Perseverance-Angela-Duckworth-ebook/dp/B019CGY2ZG A useful review of mindset literature is: Burgoyne, A. P., Hambrick, D. Z., & Macnamara, B. N. (2020). How Firm Are the Foundations of Mind-Set Theory? The Claims Appear Stronger Than the Evidence. Psychological Science, 0956797619897588. Online at: https://www.gwern.net/docs/psychology/2020-burgoyne.pdf A study looking at mindset in the workplace is: Campbell, A. (2019). Effects of Growth and Fixed Mindset on Leaders' Behavior during Interpersonal Interactions (Doctoral dissertation, Pepperdine University). Online at: https://search.proquest.com/openview/f227f221ad725ab6802a70bb2d192d83/1?pq-origsite=gscholar&cbl=18750&diss=y Professor Dweck has responded to criticism of her work here: http://theconversation.com/growth-mindset-interventions-yield-impressive-results-97423 Two papers critiquing the 'grit' concept are: Credé, M. (2018). What shall we do about grit? A critical review of what we know and what we don’t know. Educational Researcher, 47(9), 606-611. Online at: https://lib.dr.iastate.edu/cgi/viewcontent.cgi?article=1051&context=psychology_pubs Lee, C. S. (2018). Authentic leadership and organizational effectiveness: The roles of hope, grit, and growth mindset. International Journal of Pure and Applied Mathematics, 118(19), 383-401. Online at: https://acadpubl.eu/jsi/2018-118-19/articles/19a/27.pdf The paper that Ross and Owen discussed was: Yeager, D. S., Hanselman, P., Walton, G. M., Murray, J. S., Crosnoe, R., Muller, C., ... & Paunesku, D. (2019). A national experiment reveals where a growth mindset improves achievement. Nature, 573(7774), 364-369. Online at: https://www.nature.com/articles/s41586-019-1466-y?fbclid=IwAR3eSTiOiVc3v8LARTfGwxTzlSDz4AiAFpLK-jK4VcJr57wI0eO8zyvwkEc The blog by David D'Souza that Phil mentioned was: https://daviddsouza.com/2020/02/03/the-surprising-truth-about-obvious-truths/ In What I Learned This Week, the gang discussed: Security issues associated with Zoom. Find out more at https://tidbits.com/2020/04/03/every-zoom-security-and-privacy-flaw-so-far-and-what-you-can-do-to-protect-yourself/ and https://www.washingtonpost.com/technology/2020/04/03/thousands-zoom-video-calls-left-exposed-open-web/ Ross' reflections regarding Dr Catherine Calderwood's resignation, covered online at: https://www.bbc.co.uk/news/uk-scotland-52181221 The book Ross recommended was Jon Ronson's So You've Been Publicly Shamed, available from Amazon: https://www.amazon.com/So-Youve-Been-Publicly-Shamed-ebook/dp/B00L9B7IRC The paper Phil discussed, on the mindsets intervention, was: Foliano, F., Rolfe, H., Buzzeo, J., Runge, J., & Wilkinson, D. (2019). Changing mindsets: effectiveness trial. National Institute of Economic and Social Research. Online at: https://www.niesr.ac.uk/sites/default/files/publications/Changing%20Mindsets_0.pdf The book that Gemma recommended was The Sense of Style: The Thinking Person’s Guide to Writing in the 21st Century by Steven Pinker, available at: https://www.amazon.co.uk/Sense-Style-Thinking-Persons-Writing/dp/1846145503 If you'd like to Give Blood during the current crisis, you can! See: https://www.blood.co.uk/ For more from Emerald...