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Hospitality Mavericks Podcast

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Welcome to the Hospitality Maverick Podcast. We are on a mission to; Inspire leaders and entrepreneurs in the hospitality industry to create profitable and heart-centred businesses from the inside out - the kind that both employees and customers love and support. Here you will find conversations with industry Mavericks who not only take a value-based approach to running their businesses but also display a fierce passion for our industry. Dare to be Different.

Welcome to the Hospitality Maverick Podcast. We are on a mission to; Inspire leaders and entrepreneurs in the hospitality industry to create profitable and heart-centred businesses from the inside out - the kind that both employees and customers love and support. Here you will find conversations with industry Mavericks who not only take a value-based approach to running their businesses but also display a fierce passion for our industry. Dare to be Different.
More Information

Location:

United Kingdom

Description:

Welcome to the Hospitality Maverick Podcast. We are on a mission to; Inspire leaders and entrepreneurs in the hospitality industry to create profitable and heart-centred businesses from the inside out - the kind that both employees and customers love and support. Here you will find conversations with industry Mavericks who not only take a value-based approach to running their businesses but also display a fierce passion for our industry. Dare to be Different.

Twitter:

@mtingsager

Language:

English

Contact:

+44 07549985690


Episodes

#34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke

9/10/2019
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Samantha Clarke is a happiness consultant, author and founder of the Growth & Happiness School. Specialising in workplace happiness and wellbeing, Samantha discusses what makes people fall in love with their job, how leaders can promote wellbeing, whether HR is dead, her comprehensive project with Dishoom, the exciting release of her new book 'Love It Or Leave It: How to Be Happy at Work' and much more.

Duration:00:41:10

#33: The Perfect Storm is Here With Peter Backman

8/28/2019
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We are joined by the insights guru Peter Backman. Peter has served the food and drinks industry as a trusted advisor and consultant for over three decades on an international basis. In this episode, we discuss the current state of the food and drink market, restaurants' obligation to serve more than just food, the delivery market, exciting emerging chains and what the very best are doing.

Duration:00:48:46

#32 The Rise of The Independent Restaurant Owners With Barry Shuster

8/14/2019
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Barry Shuster, Founding Editor and investment partner of RestaurantOwner.com, joins us to share his expert industry knowledge with from a US perspective. RestaurantOwner.com is an online and print media company serving restaurant entrepreneurs, providing resources for opening and operating successful restaurant businesses. In this episode, Barry touches on the delivery market, hospitality tech, building a culture that maximises both impact and business results and more.

Duration:00:52:03

#31: Making Your Impact With Dr John Mervyn-Smith

7/30/2019
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Dr John Mervyn-Smith, Director of The GC Index joins us to discuss how the GC Index is helping to liberate individuals, teams and organisations to make a positive impact in their world. From recognising, nurturing and developing talent to identifying the missing links within an organisational function, Dr John provides an overview of the GC Index, the impact it's had on some of the most well-known companies across the globe and relates much of his expert knowledge to the unique context of...

Duration:00:44:44

#30: Setting The Stage For The Best Hospitality Experiences With David Chenery

7/16/2019
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David Chenery joins us to discuss all things hospitality and the pursuit of excellent restaurant design. David is the Founder & Director of Object Space Place (OSP), an interior architecture and design company specialising in the hospitality industry. In this episode, David shares where his passion for hospitality design came from, being a student of the industry, including OSP's Restaurant Odyssey project, costly mistakes that people make when building their restaurant businesses and why he...

Duration:00:56:30

#29: Enriching Lives With Mowgli's Nisha Katona

7/2/2019
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Curry evangelist Nisha Katona, Founder & MD of Mowgli Street Food shares her inspirational journey and approach to building and leading her fast-growing restaurant chain. After working as a child protection barrister for 20 years, Nisha pivoted into the hospitality industry with the sole purpose of enriching the lives in the cities Mowgli goes to, starting with the employees. In this episode, Nisha discusses her earliest memories of seeing her family tackle racism with Indian food, why...

Duration:00:47:21

#28: Operational Challenges on a Small Island With Benjamin Heath

6/18/2019
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COO of Harbour Lights, Benjamin Heath shares his experience of operating within the unusual commercial environment on the Isle of Man. From recruitment and staffing challenges to only having access to one supplier for fresh foods, Ben highlights the importance of being agile, keeping a close eye on the numbers and continuously working to propel the employee and guest experience in a particularly challenging market.

Duration:00:41:30

#27: Taking Hotel Operations Online With Alexander Shashou

6/4/2019
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Alexander Shashou, Co-Founder and President of ALICE joins us to share his journey of building the industry-leading hotel operations platform. With the hotel industry being offline for many years, Alex explains how the delivery of great hospitality has shifted and what your hotel or hospitality business should do about it. Alex also discusses ALICE's acquisition of Go Concierge, acting like an owner at all levels of an organisation, treating technology as a new hire and much more.

Duration:00:50:46

#26 'Your People Are Your Voice' With The Chilli Pickle's Alun & Dawn Sperring

5/21/2019
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Brighton power couple Alun & Dawn Sperring discuss The Chilli Pickle’s amazing journey and thoughts on the evolving hospitality industry. The Chilli Pickle first opened their doors to the city of Brighton in 2008 and since then they have won multiple awards, opened a second site in Guilford and established themselves as one of the most innovative and best-loved Indian food destinations.

Duration:00:49:48

#25: Digitising Your Restaurant Business With Nick Popovici

5/7/2019
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Nick Popovici, Co Founder and CEO of restaurant and software company Vita Mojo joins us to discuss the inevitability of restaurant businesses becoming tech led. From the digital opportunities that provide consumers with transparency, control and personalisation to how software can empower employees to make better decisions and engage in more worthwhile tasks, Nick shares some truly valuable insights for those willing to consider tech as their ‘secret sauce’.

Duration:00:47:16

#24: Exceptional Hospitality Leadership With Peter Avis

4/24/2019
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Peter Avis, customer service and hospitality expert joins us to share his journey, knowledge and advice to anyone looking to excel in a leadership or management position within hospitality. Peter has won multiple Restaurant Manager of the Year awards, the Sir Richard Branson Special Award for services to the community and is the epitome of what it means to be a hospitality leader.

Duration:00:46:09

#23: The Bill's Story With Bill Collison

4/9/2019
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We are joined by Bill Collison, Founder of Bill's Restaurants to discuss his amazing journey of building the 80 unit restaurant chain. In this episode, Bill explains the importance of seeing restaurant operations as a chance to 'put on a show', the evolution of his business, his thoughts on the industry, building strong teams and the key people and places that he derives inspiration from.

Duration:00:46:25

#22: Hospitality's Proven Principles With Adam Knight

3/26/2019
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Adam Knight, Founder of Proven Principles joins us to discuss the many changes that we are seeing in the hotel industry and the broader hospitality sector. Adam founded Proven Principles in 2018 and has been consulting and coaching hotels, restaurants and vacation rental owners using the best practices he has acquired from working in the luxury hotel industry. In this episode, Adam discusses the over-commercialisation of the hospitality industry, the difference between service and...

Duration:00:41:43

#21: Retail, Hospitality & Delivering Value to Savvy Consumers With Brian Moore

3/12/2019
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Brian Moore, Publisher and CEO of EMR-NamNews joins us to discuss the past, present and future states of retail and hospitality. With many crossovers to be found between the two sectors, Brian provides in-depth advice for businesses looking to succeed in a world of corporate giants and savvy consumers.

Duration:00:55:26

#20: Your Brand as Your Promise With Cliff Ettridge

2/27/2019
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The Team is a creative branding agency who have worked with a range of globally recognisable operators. Cliff Ettridge, Partner at The Team joins us to discuss all things branding; from the importance of ensuring consistency in the employee lifecycle to obtaining and understanding brand-relevant data in real-time. Cliff highlights the many pitfalls that businesses fail to see in their approach to branding and shares some invaluable insights that will help you to create a more unified and...

Duration:00:57:09

#19: Bespoke: Kamila Sitwell's Antidote to the Experience Economy

2/10/2019
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Kamila Sitwell, leading hospitality blogger, author of Bespoke and Co-Founder of Kolibri Drinks joins us to discuss some of the most prevalent yet underutilised trends we are seeing in hospitality today. Kamila talks about the process of designing and implementing bespoke hospitality experiences; from the deep psychological reasons behind the public desire for customisation to how operators of any size can start to wow their guests through personalised experiences. This is an episode is for...

Duration:00:59:58

#18: The Story Behind the Georgian House Hotel With Adam Rowledge

1/22/2019
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We paid a visit to the London-based Georgian House Hotel to speak with General Manager Adam Rowledge. In this episode, Adam discusses the story behind this multi-award winning hotel, from creating a great employee to providing some truly unique forms of guest entertainment. Adam also shares his personal journey through hospitality, thoughts on the current industry climate and advice to those looking to start a career in hospitality!

Duration:00:53:56

#17: Technology, Scaling & Data-driven Hospitality Business With David Owens

12/20/2018
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David Owens, Founder and CEO of Let's Operate joins us for episode 17 of the Hospitality Mavericks Podcast. Let's Operate is a boutique technology advisory and insight consultancy firm that helps enterprises to harness technology to optimise efficiency and leverage data to fuel future growth. In this episode, David discusses topics that are becoming increasingly integral to operating successful hospitality businesses, including technology, scaling, data, online ordering and delivery.

Duration:01:02:04

#16: Getting Social With Patrick Smith

11/27/2018
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Patrick Smith, CEO of Adwaiz joins us to discuss everything social media related in the world of hospitality. For those that don't know, Adwaiz is a 23 employee strong social media agency specialising in content creation, social media management, influencer marketing, paid social and more.

Duration:00:42:53

#15: From Running Music Events to Growing a Hospitality Business With Anthony Prior

11/14/2018
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Anthony Prior, the MD of Bagelman joins us to share his transition from the music industry to managing and expanding one of Brighton's most loved breakfast and lunch destinations. In this episode, Anthony shares the process of transforming Bagelman's culture, moving towards a more plant-based offering and Bagelman's uniquely inclusive recruitment process.

Duration:00:47:10