“There’s a consequence to the prioritization of anything. It’s about having a framework for understanding those tradeoffs, and creating a pattern of decision-making so you can have a structure for your priorities.”
“You wouldn’t design a product without talking to any of the users. Why design a company without talking to the employees? A big win for leaders is not always holding the talking stick, and the experience of being a student of something.”
"I still have so much to learn. As a designer, it's best to start at a place of humility and recognize that you don't know everything, and you never will. If you start at that level, more often than not, you'll build great relationships and establish trust."