IT Provider Network-logo

IT Provider Network

Business & Economics Podcasts >

More Information

Location:

United States

Language:

English

Contact:

609-388-1530


Episodes

What do Jordi Roca, Chris Brogan and Michael Porter have to do with your MSP?

10/17/2018
More
What do Jordi Roca, Chris Brogan, and Michael Porter have to do with your MSP? As I am sure all of you do, I get inspiration from all different kinds of places. This week three different things caught my attention, Let me tell you the stories and then we can talk about how that applies to our businesses. Jordi Roca Jordi is the youngest of three boys and perhaps the most talented pastry chef in the world, but he wasn’t always “that guy”. He started out as many of us do, a little lost and...

Duration:00:11:01

Marketopia 4U2GROW Conference – 3 Key Takeaways

9/25/2018
More
It seems that there is a new conference for IT Service Providers almost every week and making the decision on which conference to attend can be tough. There are big conferences, Channel X, IT Nation, and DattoCon come to mind. Medium size shows like Robin Robbins Bootcamp, Gary Pica's Snizzfest and Marketopia's 4U2GROW conference. I was fortunate to attend Marketopia's 4U2Grow conference for the second time a couple of weeks ago. If you remember back to episode 31 of the IT Provider...

Duration:00:12:48

Tips for High Performance Remote Teams – ITPN-EP38

9/11/2018
More
Are you getting the most out of your remote team members? In his excellent article, Rob Rawson, of the Time Doctor website. Rob lays out 25 tips for high-performance remote teams. In this episode of the IT Provider Network Podcast, I am going to go through the article and give you my take on how to get the most from remote teams. Since 1994 roughly half of our team has been remote. Always full-time W2 type employees but with the freedom to work wherever they lived. Compensate for the fact...

Duration:00:15:45

6 core functions you need to pay attention to in your MSP business ITPN-EP37

8/20/2018
More
In today's episode of the IT Provider Network Podcast, I am going to share a thought process that was shared with me by my coach Alex Charften. As you know if you have been listening to the ITPN podcast for a while, we do a lot of forward planning in our company. We follow the Gazelles Scaling Up methodology Each division sets "rocks" or objectives for each quarter but there never seemed to be any congruity between these rocks and the real things that needed to be improved in our company....

Duration:00:12:33

Finding your USP in a Purple Ocean

8/8/2018
More
In this episode of the IT Provider Network Podcast, I am going to share an exercise with did to determine where our Purple Ocean lies. Join me as I talk about through the process of finding your USP or Unique Selling Position and how it can help you get more deals. The strategy I talk about in this podcast is from the book Blue Ocean Strategy available on Amazon.

Duration:00:15:02

Your Best Prospects Are Your Existing Clients ITPN-EP35

7/22/2018
More
In today's episode of the IT Provider Network, I want to talk about one of our most important assets and one that is often neglected. I would bet that many of you are like me in your business, you sell hardware and software to your clients when they have needs. They call or write to you when they have a new user and need a new computer. You might even have your VCIO call on them to drum up hardware refreshes or new technology initiatives but I’ll bet that you can’t tell me all your clients...

Duration:00:11:13

Is this a six-inch putt? ITPN-EP34

6/8/2018
More
Visioning Update I wanted to give you an update on the visioning process that my company went through two weeks ago when we met on the tail end of the Gazelles spring summit in New Orleans. I detailed what visioning is and why you need it in episode 33 of the IT Provider Network but in case you missed it here is a quick overview. Visioning is looking into to the future and describing what success looks like then. At that point in time. It’s now the how to; it’s the motivation and the...

Duration:00:11:03

Visioning – Why you need it and how to do it. ITPN-EP33

5/20/2018
More
Visioning and the Deli Man If you’re on the IT Provider Network mailing list you know that tomorrow at 5 am I am heading out to New Orleans for some team building and to soak in some fresh ideas at the Gazelles Summit. Come Together Because my management team is in 4 different states and three different time zones it’s going to take the better part of Monday to get everyone down south. We’ll get settled in then on Tuesday and Wednesday, the team along with our Gazelles Coach Doug Diamond...

Duration:00:16:46

Maybe your managed services offer sucks?

4/18/2018
More
Yeah...maybe it does. Are you having problems landing new clients or converting your break-fix clients to managed services? If that’s the case, maybe you should step back and look at how you're positioning your products and services in the market. Maybe just maybe your offer sucks? In this episode of the IT Provider Network, I am going to share with you a new way of looking at how you communicate with your prospects and clients and how you can close more business.

Duration:00:14:01

Outsourcing your appointment setting – ITPN-EP31

3/28/2018
More
In the last episode of the IT Provider Network, Episode 30, we talked about building an inside/outside sales organization within your company. In today's episode, I want to share with you my recent experiences outsourcing telemarketing and appointment to a 3rd party. INTRO Episode 31 has taken quite a while to get recorded. I have had a crazy end to the winter. I attended three different conferences and launched the beginnings of another business. My first conference was PodFest 2018 in...

Duration:00:09:33

Inside Sales Process Build or Buy? – ITPN-EP30

2/25/2018
More
Inside Sales and Appointment Setting Build or Buy One of the questions I hear the most is how can we get more leads so we can build our business. Well, there are a few ways you can do it, and today I want to share with you my experiences with telemarketing or appointment setting. At our MSP we have experience in both building an in-house inside sales program and more recently outsourcing it to an industry-specific appointment setting service. In the next two episodes of the IT Provider...

Duration:00:16:41

Employee Success Plans – Helping your Employees Succeed – ITPN-029

2/4/2018
More
Hello Again! Hi before we get started on Employee Success Plans I wanted to take a minute to re-introduce myself. My name is Terry Rossi and I am the co-founder of an award-winning Company (I always wanted to say that, in the 23 years we have been in business I never have). We are a company with two halves. We develop, sell and implement an enterprise document management solution to manufacturers all over the world and we are an MSP, we provide outsourced IT services to companies in the...

Duration:00:12:07

Taking a Good Look at your Team – ITPN-028

1/28/2018
More
Taking a good hard look at your team If you have listened to the IT Provider Network for any amount of time, and thank you for doing that, you will know that I am a big fan of outside coaches. Mostly to help me do better at things that I am not good at, like taking a good hard look at my team and helping my find A Players. Oh before I forget, one of my favorite coaching teams is Chris Brogan and Rob Hatch. I am a member of their Owner Insiders group and I just received notice that the...

Duration:00:20:50

If you want to 10x your MSP you need the right mindset – ITPN-EP27

1/11/2018
More
Want to 10x your MSP? Some people say that 10x’ing your business is easier than doubling it. Doubling it requires you to make continuous small improvements. You’re using your current people, processes, and capabilities but just trying harder. Striving for 10x growth, on the other hand, requires whole new levels of creativity and innovation. It means making massive steps forward in your businesses efficiency, your resourcefulness and value creation you create. In today’s episode of the IT...

Duration:00:18:05

All I want for Christmas is an EASY Button – ITPN – EP26

12/22/2017
More
All I want for Christmas is an Easy Button. Doesn't everybody? Don't you just want to pay a monthly fee to a coach and have your sales problems disappear? How about by a marketing program and have the leads fly in? Or Pick up a reporting tool and have your BDR's go really easy. We all want an easy button and guess what? So do our clients.

Duration:00:11:13

Year-End Planning in our MSP – ITPN-EP25

12/7/2017
More
Make the Most of 2018 with Year End Planning It’s that time of the year. We have less than one month left to wrap it all up. In today's episode of the IT Provider Network Podcast, I want to walk you through some of the things we do to plan for the upcoming year. December is always a crazy month for us. We are a Sub Chapter S corporation which is a type of tax structure in the US that requires that your corporate year end on the calendar year. So most small businesses are scrambling in...

Duration:00:26:11

MSP Feedback and Questions Part Two ITPN-24

11/26/2017
More
Tackling your Questions on Building, Growing or Scaling your IT Service Provider Business. I’m Terry Rossi and in this episode of the IT Provider Network podcast, I want to share with you some of the feedback I have received on the show as well as some of my opinions on the questions you’ve sent in. We are going to talk about getting started, sales compensation, contracts and more. Happy Thanksgiving! Crazy week this week for me. It was Thanksgiving week in the US which means my company was...

Duration:00:30:47

Getting the most out of IT NATION – A Guide to Conferencing – ITPN-22

11/5/2017
More
Tips for getting the most out of IT Nation or any conference for that matter. I've been going to IT Nation for the last ten years so I hope you'll get something out of my experiences. Even if you are not a Connectwise partner you can use this tips for any conference you attend. Getting Ready – Before you go Book your flights and your hotel room. I usually book the hotel as soon as possible and get the flights a little later hoping for a less expensive farther out. If you can stay at one of...

Duration:00:15:55

Tips for Better Prospecting – ITPN-021

10/24/2017
More
Get Out of Your Head and Get More Prospects In this episode of the IT Provider Network Podcast, I want to share with you some ways to do a better job prospecting, get more first appointments and land more MSP contracts. However, I just want to clear the air right away, if you're looking for a silver bullet you ain't going to find it here. I am going to share with you some of what we've done to get over 15,000 contacts in our database and hundreds of first appointments over the last 10 years...

Duration:00:20:14

Just Eat It, it’s good for you ITPN-EP20

10/15/2017
More
Like your momma said, "Just Eat It, It's good for you!" In this episode of the IT Provider Network, I wanted to talk about the lifetime value of a customer and why you should "Just Eat It" sometimes to keep your customers happy and keep them paying you month over month. I also go over the Marketopia 4U2Grow conference I just attended and a little about their service offering. Marketopia is part digital marketing agency part outsourced sales appointment setter. It was a good conference but...

Duration:00:16:05