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InsurTalk

Business & Economics Podcasts

Helping P&C insurers drive innovation and turn possibilities into realities.

Helping P&C insurers drive innovation and turn possibilities into realities.

Location:

United States

Description:

Helping P&C insurers drive innovation and turn possibilities into realities.

Language:

English


Episodes

Shane Cassidy, EVP Global Insurance at Capgemini—Enabling Transformation

10/23/2021
The head of Capgemini's global insurance unit shares insights on the top business goals pursued by insurers in their transformation initiatives, strategies for achieving those objectives, and the best metrics for measuring their success.

Duration:00:17:18

Steven Van Belleghem, Global Thought Leader in Customer Experience

9/23/2021
The international speaker, thought leader, and author of "The Offer Your Customer Can't Refuse" shares expert insights on what it takes to deliver a differentiating customer experience in an age of AI-first business strategies.

Duration:00:19:54

USAA's Devi Mohanty on Fostering Innovation in Insurance

7/15/2021
USAA's Vice President, Product Development & Innovation discusses quickly developing new business initiatives and products, such as small business insurance, to address the unique challenges the insurer's members and how USAA measures the success of these innovations.

Duration:00:27:08

Buckle's Marty Young on the Gig Economy, Rideshare Coverage, and the Future of the Industry

6/15/2021
Buckle CEO discusses how new data sources, including tips, star ratings, and driving times, will help the insurer reinvent rideshare coverage, ultimately enabling members to break free of the credit score trap and achieve economic freedom.

Duration:00:15:15

Topdanmark's Thomas Erichsen on Leveraging Technology to Deliver Superior Customer Experience

5/12/2021
Topdanmark Group EVP and CTO discusses how the insurer is modernizing its technology, creating a holistic view of the customer, and empowering its channels with stronger digital capabilities, all to ensure the best possible customer experience.

Duration:00:15:02

Grinnell Mutual’s Roby Shay on Positioning for Innovation

4/13/2021
Grinnell Mutual Vice President of Enterprise Solutions and Chief Information Officer discusses how deploying a modern platform in the cloud enables the insurer to innovate, test and learn, and more easily integrate insurtechs into its ecosystem.

Duration:00:15:24

Topa Insurance Company's Denise Pavlov on Insuring the Cannabis Industry

3/16/2021
Topa Insurance Company Chief Operating Officer discusses the unique risks and challenges of offering specialized cannabis insurance coverage through its partnership with Cannasure, a wholesale broker and managing general agent. She also provides her perspective on fast-moving US legislation and the importance of understanding the product and supporting the industry.

Duration:00:11:48

Bonus Episode - InsurTalk Host Laura Drabik Featured InsurTech Radio

2/23/2021
In this special bonus episode, InsurTalk host Laura Drabik talks to InsurTech Radio about her role as Guidewire's Chief Evangelist, women in technology, and the history of Guidewire. You can find more InsurTech Radio podcast episodes at www.insurtechradio.com.

Duration:00:17:51

Peel Mutual Insurance's Irene Bianchi on Using AI to Improve Business Processes

2/2/2021
Peel Mutual Insurance Company President and CEO discusses how the insurer applied artificial intelligence to eliminate phone tag with customers, improve the claims process, and eliminate employees' pain points. She also shares her thoughts on where AI can best be leveraged next to free up the time of adjusters and underwriters so they can concentrate on the business.

Duration:00:15:40

IAG's Kylie Burtenshaw on Navigating the Digital Transformation Journey

1/11/2021
Insurance Australia Group's Enterprise General Manager shares the essential components of the insurer's digital initiative and where, within the organization, they began the journey.

Duration:00:15:31

Seibels' Rao Tadepalli on Innovating with Insurtech

12/8/2020
Seibels CIO and Plug and Play mentor discusses how insurers can most effectively work with insurtechs and ultimately make innovation ideas happen.

Duration:00:13:46

Bonus Episode - Guidewire's Ryan Smith on Tapping into an Insurtech Innovation Hub

12/8/2020
Guidewire Sr. Manager, Product Marketing, discusses where insurers and insurtechs can connect, explore possibilities, and change the face of P&C insurance through Guidewire marketplace.

Duration:00:04:00

FRISS’ Jeroen Morrenhof on Transforming Insurers Into Fraud-Fighting Superheroes

11/11/2020
FRISS CEO and Co-founder discusses how early detection and prevention through digitalization and automation efforts can transform insurers into fraud-fighting superheroes. He also explains that insurers can take advantage of these efforts to improve the customer experience for the good customers.

Duration:00:15:18

CLARA Analytics' Gary Hagmueller on AI in Commercial Claims

10/27/2020
CLARA Analytics President and CEO discusses how artificial intelligence can improve commercial claims processing. He also shares how AI can help insurers ensure that the right medical provider, nurse case manager, and attorney are assigned to the right workers' comp claims.

Duration:00:14:53

Metromile Enterprise's Amrish Singh on Reinventing Claims Processing

10/6/2020
Metromile Enterprise General Manager discusses the data and analytics, tools, and strategies needed to automate claims in today's market and get closer to a touchless claim process.

Duration:00:08:10

Betterview's David Tobias on Geospatial Analytics in Insurance

9/15/2020
Betterview Co-founder and COO discusses how geospatial data plus analytics can improve catastrophe claims adjudication and risk selection, how drones are used in this area, and what insurers exploring the usage of geospatial analytics should consider. He also shares how geospatial analytics helped insurers in the wake of COVID-19.

Duration:00:18:49

CAA Insurance's Matthew Turack on Pay-as-You-Go Insurance ​

8/25/2020
CAA Insurance Company's Group President discusses creating the first and only pay-as-you-drive auto insurance program in Canada. This award-winning ​innovation enables the insurer to better service its existing and new customers.

Duration:00:17:26

Bonus Episode - Chatbots: The Future of Conversational AI in Insurance

8/13/2020
In this short conversation that didn't make it into Episode 5 of InsurTalk​, Jeremy Jawish, CEO of Shift Technology, discusses chatbot adoption in insurance, and the risks that come with it. Be sure to check out the full conversation with Jeremy in Episode 5.

Duration:00:05:16

Shift Technology's Jeremy Jawish on AI's Impact on Claims

8/4/2020
Shift Technology CEO discusses what artificial intelligence in insurance looks like now—faster cycle times and time to payment and closure, better fraud detection, freeing up the adjuster to deliver concierge service—what it will look like in five years, eliminating AI bias, and how insurers can prepare before implementing an AI strategy.

Duration:00:18:09

Bonus Episode - WSIB Fighting Cyber Crime in the Time of COVID-19

7/24/2020
In this short conversation that didn't make it into Episode 3 of InsurTalk, Samantha Liscio discusses how WSIB is addressing increasing cyber crime, including phishing attempts, through employee education and perimeter control checks. Be sure to check out the full conversation with Samantha in Episode 3.

Duration:00:03:27