Keep Smiling: The E-Commerce Customer Experience Podcast-logo

Keep Smiling: The E-Commerce Customer Experience Podcast

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Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better e-commerce business, we’ll show you how! :) Do you appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Do you have a question related to the podcast? Email us: keepsmiling(at)sellersmile.com

Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better e-commerce business, we’ll show you how! :) Do you appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Do you have a question related to the podcast? Email us: keepsmiling(at)sellersmile.com
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Location:

United States

Description:

Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better e-commerce business, we’ll show you how! :) Do you appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Do you have a question related to the podcast? Email us: keepsmiling(at)sellersmile.com

Language:

English


Episodes

Ep. 013 - Customer Reviews on the Amazon Brand Dashboard

7/11/2019
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We recently discovered an exciting update related to reputation management for Amazon product reviews. This new feature, the “Customer Reviews” dashboard is compelling for several reasons. We cover the update and our top takeaways below. Show notes: www.sellersmile.com/013 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉 Have an inquiry related to the podcast?? >>> Email us!:...

Duration:00:36:12

Ep. 012 - 7 Ways Amazon FBA Sellers Can Be Proactive with their Customer Service for Prime Day with Liz Fickenscher, eComEngine

7/4/2019
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SellerSmile recently had a conversation with Liz Fickenscher of eComEngine and FeedbackFive. We discussed “7 Amazon FBA Customer Service Tips for Prime Day.” This year, Prime Day is scheduled to start on July 15 at midnight PT and will run for 48 hours. Make sure that your customer service systems are set up and ready to go! Review Amazon’s Prime Day guide for 2019. SellerSmile is your e-commerce customer service team. Browse SellerSmile services. We offer a free 7-day trial! Show notes:...

Duration:00:52:43

Ep. 011 - E-Commerce Customer Service Roundup (June 2019); Shopify Fulfillment Network Announcement and Updated Amazon Title Guidelines

7/1/2019
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This is our 2nd e-commerce customer experience roundup, it’s a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like to feature. Show notes: www.sellersmile.com/011 Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉 Have an inquiry related to the podcast?? >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile, “Your...

Duration:00:22:34

Ep. 010 - Brick-and-Mortar vs E-Commerce Customer Service Part 2; Using Proactive Customer Service to Influence Shopper Decisions

6/20/2019
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As an e-commerce seller, you have to ask yourself why someone is purchasing from you instead of going to a brick-and-mortar store like Walmart or Nordstrom. Think about how you can influence them not only to want to buy from you again but to tell their friends about you and leave a great review. Although you’re primarily competing for buyers' attention online, they are still thinking through whether or not buying through brick-and-mortar or online will be their best option. Your customer...

Duration:00:39:59

Ep. 009 - Brick-and-Mortar vs E-Commerce Customer Service; Part 1

6/13/2019
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Customer service in your typical brick-and-mortar store used to be the only kind of customer service that people dealt with on a regular basis. There were brands and companies like Nordstrom, Macy’s, Barneys, etc., that held themselves in high regard for their luxury goods and the luxury shopping experience they provided. Today, millions of shoppers are buying goods and services online. While they aren't interacting in-person anymore, e-commerce sellers still need to offer excellent...

Duration:01:05:55

Ep. 008 - Creating a Strong Customer Service Strategy Webinar Q & A with Kate Valentine, Keyword Podcast

6/7/2019
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Over a year ago, in May of 2018, well before we started this podcast, we joined Kate Valentine of Keyword: The Amazon Insider Podcast for a webinar entitled, “Creating a Strong Customer Service Strategy; How to increase sales using great customer service" In today's show, we’re sharing the very end of that webinar, the ~20 minutes of live Q&A we did at the end of the webinar. You can find a link to the full webinar audio in the show notes of this episode, at sellersmile.com/008 If...

Duration:00:23:43

Ep. 007 - E-Commerce Customer Experience Roundup (May 2019); Other 3P Sellers Selling your Brand, Customer Service SOPs, and Product Review Updates

5/30/2019
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This is our first e-commerce customer service roundup, it's a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like to feature. Show notes: www.sellersmile.com/007 Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉 Have an inquiry related to the podcast?? >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile, “Your e-commerce...

Duration:00:32:13

Ep. 006 - Crowdsourcing Actionable Improvements from Your Customer Service

5/23/2019
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Companies will pay large sums of money for market research, the feedback from their target audience is valuable and used to make strategic business decisions. In e-commerce, this feedback is plentiful and free! By systematically recording and analyzing your customer service interactions, online sellers can discover the next steps to take to improve their products and business. In this episode, we outline how to find your next great idea hiding in your customer service inbox! Show notes:...

Duration:00:49:13

Ep. 005 - Proactive Customer Service on Amazon with Jeff Cohen, Seller Labs

5/9/2019
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A strong customer success strategy is the base of any good business and there’s plenty of opportunities for sellers to provide better experiences to their buyers. At the same time, there’s a lot of confusion around what Amazon permits when it comes to communicating with their buyers. Jeff Cohen, CMO at Seller Labs, talks with us about providing exceptional brand experiences on Amazon, especially using proactive customer service via email messaging. Show notes:...

Duration:00:39:33

Ep. 004 - Essentials for Your Web Store Customer Service

5/2/2019
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Amazon FBA provides so many important customer service functions, so when it comes to managing customer service on your web store, it can be a unique struggle. In this episode, we talk about the most essentials things a seller needs to do customer service on their own website. Web store customer services essentials: #1- Ambition. Get ready, there are more opportunities and more responsibility. Without Amazon FBA, which duties are now yours and how should you handle them? #2- A store. A...

Duration:00:38:10

Ep. 003 - Customer Service on Amazon, Part 2

4/25/2019
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Today’s episode is the second in a two-part series about Customer service on Amazon. Episode outline: 1- The next touch points of customer service on Amazon and tips/insights for each. 2- Amazon-friendly templates. Do you want to support the show? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. ;) Do you have an inquiry related to the podcast? >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile, “Your...

Duration:00:29:32

Ep. 002 - Customer Service on Amazon, Part 1

4/25/2019
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Today’s episode is the first in a two-part series about customer service on Amazon. Show outline: Do you want to support the show? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. ;) Do you have an inquiry related to the podcast? >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile, “Your e-commerce customer service team.”

Duration:00:33:22

Ep. 001 - Introduction to the Hosts, the Podcast, and the Future of the Show

4/25/2019
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Welcome to, "Keep Smiling: The E-Commerce Customer Experience Podcast." The first three episodes of our new podcast are availble today, here's the first one! :) Today’s show: Go to this episode's show notes: https://www.sellersmile.com/001 Do you want to support the show? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. ;) Do you have an inquiry related to the podcast? >>> Email us: keepsmiling(at)sellersmile.com This show is produced...

Duration:00:23:38

Ep. 000 - Trailer: Welcome to "Keep Smiling"!

4/18/2019
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Selling products online is challenging and can lead to poor customer experiences. Each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better e-commerce business, we’ll show you how! :) Thank you for finding our podcast, it’s hosted by SellerSmile - Your E-Commerce Customer...

Duration:00:00:57