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Ep 114: Customer Success Management, Nereyda Esparza, Customer Success Manager @Amazon Business

Nereyda Espraza, Customer Success Manager at Amazon (Amazon Business), shares her insights on what working as a Customer Success Manager is like. CSM is a relatively new but up and coming function, found in a lot of tech companies today. Nereyda has a BA in Latin American Studies from Smith College, and M.Phil from University of Oxford. Some of the areas that Nereyda touches upon in this episode include: 1. Nereyda's background and career path 2. What is customer success management 3....