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NSCHBC Edge Podcast

Business & Economics Podcasts

Leading the way in the business of medicine

Leading the way in the business of medicine


United States


Leading the way in the business of medicine




Social Media for Medical and Dental Practices

Welcome to the first NSCHBC Edge Podcast of the new year. Terry Fletcher is joined by Maureen Uy of Associated Marketing, to explore the topic of social media for medical and dental practices. What is necessary to make sure you are on top of the information highway? A social media platform can generate both good and bad reactions, but it can also help you grow your patient population. The hosts share their insights on what content to publish and how often, plus what platforms are best...


Are compliance manuals required for physician practices?

In this episode of the NSCHBC Edge Podcast Terry Fletcher welcomes fellow NSCHBC Member and Consultant Sean Weiss to discuss compliance plans for physician practices. Having a compliance program in place to address detected offenses and take corrective action is necessary with the advent of the Omnibus vaccine mandates, OSHA regulations for safety, and the OIG's requirement for Medicare and Medicaid providers. It is imperative practices take a look at their corporate compliance programs...


Telehealth Now: Compliance and Regulations

Nearly two years into the current pandemic, Telehealth continues to make headlines. In the latest episode of the NSCHBC Edge Podcast, Terry Fletcher chats with healthcare consultant David Zetter, CHBC, of Zetter Healthcare, about a number of topics. Among those discussed include 1135 Waivers still in place, Patient Consents that have expired, Audio and Video Encounters, and the CARES Act. The hosts also mention individual states that have either extended or waived their state mandates for...


HIPAA/HIPPA, plus vaccine mandates: are they legal?

In this episode of the NSCHBC Edge podcast, host Terry Fletcher is joined by NSCHBC member and healthcare attorney Amanda Waesch. They discuss the "realities" of HIPAA and what it means in terms of your privacy and rights. For example, can anyone ask you if you're vaccinated? And do you have to reply? This leads to a polarizing discussion of COVID-19 Vaccine Mandates. Is this legal to enforce? Why this virus and not others? And can this have an impact on a physician's status as a...


Best practices for hiring medical practice staff

In this episode of the NSCHBC Edge Podcast, Healthcare Business Consultant Chris Zaenger of Z Management Group, Ltd. joins host Terry Fletcher to discuss hiring the right people in management positions in your practice. Among those decisions is whether your spouse or relative should be on the hiring list! Also on the agenda, is salaries, remote workers, and staff members who look good on paper: but are they the best fit? Join us for this fun and lively topic!


Practice Start-ups and Feasibility

Practice start-up services can be very tedious to get a medical practice off to a solid start and firm foundation. This episode of the Edge Podcast discusses startups and practice feasibility, going to work for an established private practice, or joining a Kaiser-like model or ACO to get a new physician's feet wet. Joining Terry is NSCHBC member and Doctor's Management Healthcare Business Consultant Valora Gurganious. Valora serves clients in all medical specialties. She works with the...


Adding NPP's to make your practice cost-effective and profitable

It has been reported that Medical Practices with NPP/APP's and other non-physician providers are more profitable and productive. In this episode of the NSCHBC Edge Podcast, Terry welcomes NSCHBC member and Business Consultant Adam Middleton to discuss how NPPs can increase access, hours expansion, value-based services, and profitability. Listen in to this discussion to help you make an informed decision to add NPPs or not into your practice!


Should you outsource your medical billing? Or keep it in-house?

Whether you are an independent, small or large practice, it is important to think about the pros and cons of outsourcing your medical billing. On this episode of the Edge Podcast, guest Cyndi Walker CHBC joins Terry Fletcher to help you determine if outsourcing is right for your practice – and what factors go into making that decision. Cyndi and Terry also discuss the difference between outsourcing and offshoring: do you know the difference? Tune in as the hosts provide the answers for...


When should I hire a healthcare consultant?

Have you sprung a leak in your RCM? Do you renegotiate or review your insurance contract language regularly? What about EOB review? You may have payment posters, but who in your practice is deciding to appeal or write off denials - or work those denials? Have you checked in on your E/M documentation and coding with the new 2021 rules for office visits? If you are a primary care are you utilizing your NPPs by adding value-added services, like AWV or CCM? Terry Fletcher talks with David...


Financial planning in 2021 for medical practices: now and after PHE

This edition of The Edge Podcast focuses on the financial challenges most medical practices have faced during the last year: what did we learn from the pandemic to pivot our Medical Practices Financial Profile to a more profitable future? Terry welcomes Practice Consultant Ginny Martin to the program to discuss extending hours, APNs, Medicare wellness services, and working AR with our remote RCM staff.


PPP, EDIL, HHS funding :are you prepared for tax season?

During the COVID-19 pandemic a lot has happened: the shutdowns, the halting of elective surgeries and procedures, the pivot to telehealth, and a decline in patient encounters. The healthcare community had to figure out how they would financially stay afloat during the PHE. Provider Relief Funding came in the form of HHS Funds, EIDL, PPP, AAP and more. In this episode of the Edge Podcast, Terry Fletcher welcomes Jennifer Pemble CPA CFE, CHBC, of Warren Averett, to discuss all of the...


Are you taking Telehealth seriously? Or is this a "stopgap" during PHE?

The Edge Podcast welcomes Doctor's Management Consultant Grant Huang to the show. Grant joins host Terry Fletcher to talk about Telehealth during the PHE and what to expect post-PHE. With changes to the 2021 Medicare PFS and the CARES act flexibility set to roll back once the PHE ends, the two discuss the future of FaceTime and Skype as an approved platform, how to ready your practice to go all-in on Telehealth for your patients, and what you can do now to prepare for potential changes in...


Employee Terminations: simple, aggressive, and contract employees

Today's topic focuses on employment terminations. From simple terminations to aggressive employees, this episode focuses on how to handle challenging situations: including contract employees with a non-compete clause. Attorneys Amanda Waesch and Brian Meek role-play these real-life employer situations which could occur during or after the pandemic.


Fee for Service Medicine and Front Desk Collections

Welcome to the latest NSCHBC Podcast where our topic for discussion is "Fee for Service Medicine and Front Desk Collections". Is Fee for Service Medicine here to stay? Is socialized medicine or a bundled/capitated payment system on our horizon or even a remote possibility? Also, we discuss being proactive when it comes to front desk collections and payments. Terry's guest contributor on this episode is the President of NSCHBC David Zetter, of Zetter Healthcare LLC. Together they will...


NSCHBC Edge Podcast - Premiere Episode

The National Society of Certified Healthcare Business Consultants decided it was time to join the podcasting community to bring you healthy business principles, and conversations on what it takes for a medical or dental practice to be successful. We are bringing the Business of Medicine to you. Taking the time to understand the Business of Medicine is crucial for building a successful career and providing great patient care. We hope you will join us each month, as we tackle new topics, and...