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NSCHBC Edge Podcast

Business & Economics Podcasts

Leading the way in the business of medicine


United States


Leading the way in the business of medicine




Behavioral Health 2024: New Providers and New Revenue

As you know BH and MH services are now being covered by Medicare and many commercial payers. Also, coverage has expanded like nothing we’ve ever seen. Even Telehealth has made some permanent changes to coverage that is only for Behavioral Health and Mental Health Services. To discuss this topic and to look at the proposed Medicare Final Rule and Fee Schedule for 2024, Terry invites fellow NSCHBC member Sonda Kunzi to the podcast. There are some services that we are concerned about and we are wondering where the specific guardrails and payment policies are.


Cyber Security Threats and Attacks in Dental and Medical Practices

Cyber Security in Healthcare, focuses on preventing attacks by defending systems from unauthorized access, use, and disclosure of patient data. The primary aim is to ensure the availability, confidentiality, and integrity of critical patient data. If compromised, this could put patient lives at risk. The more we add digital access the more interconnectedness between different healthcare systems comes with increasing healthcare cybersecurity threats. Edge podcast host Terry Fletcher discusses this threat to physician and dental practices with Debi Carr of DK Carr and Associates. Debi brings light to the importance of risk analysis, security compliance plans, and knowing the limitations of your IT department when it comes to this risk. You don’t want to miss out on this important podcast discussion.


Credentialing vs. Contracting for OMS, Dental and Medical

In Healthcare, is credentialing the same thing as contracting? No, credentialing is the process of reviewing the doctor's qualifications while contracting. Payer enrollment is the process of applying for and obtaining participation contracts with insurance plans for your provider or entity. Award-winning podcast host Terry Fletcher and Healthcare Consultant Scott Graham navigate through these differences while giving tips on how to be successful in payer contract negotiations and provider credentialing. Join us for these important business of medicine tips.


MSO's vs ACO's: Healthcare Administrative Services

An MSO is a company that provides non-clinical services to medical practices, ambulatory care facilities, or other healthcare providers. Services provided by an MSO may include some or all of the following: Billing and Collection. Accounts Payable. RCY, Contracting and Credentialing, and Staffing. What can an MSO do for your practice? Can you create your own? In this episode, Terry discusses all options with Healthcare CPA and Financial Consultant Jacki Jacox. Don’t miss this important topic that could provide many practices with administrative relief.


Physician Practice Mergers

Is your practice considering a merger? Is the phrase “bigger is better” a true statement when it comes to private medical practices? Join us on this episode of the NSCHBC Edge podcast as SME Reed Tinsley CPA discusses the complexities of practice mergers. It’s not an overnight process to be successful in a merger. Reed offers tips to work your way through the myriad of issues and processes.


Should physicians have a CPA or handle financials themselves?

On this episode of the Edge Podcast, Terry welcomes fellow NSCHBC member Sandy Shecter. Sandy is a CPA and the Director of Solutions for Rehmann, a fully integrated, professional advisory and asset management firm working to empower success for businesses of all sizes and industries. Our topic today is physicians and medical practices who manage their finances in-house. Should they outsource to a CPA who knows the healthcare environment?


Google and SEO Presence for Medical and Dental Practices

In today’s world of marketing, the healthcare provider is sometimes overlooked. Have you asked these questions? In this month’s NSCHBC Edge podcast, Marketing Consultant and SME Expert Carl White joins Terry Fletcher to discuss the best strategy for marketing your practice and where to start.


Keeping healthcare employees motivated during a national staff shortage crisis

Is your staff suffering from spring fever? And how can you motivate the “keepers” with the nationwide landscape of staffing shortages? In this episode, Terry Fletcher is joined by healthcare consultant and fellow NSCHBC member Merikay Hunt to discuss the employer-employee relationship, and how to keep the staff you not only want, but also need.


The Secret to Maximizing your Reimbursement

On this episode of the NSCHBC Edge Podcast, Terry welcomes NSCHBC member and Certified Healthcare Business Consultant, Jackie Coult, who doubles as an SME in practice and revenue cycle transparency and negotiations. Physicians: we have your back! Jackie shares her expertise on how to set gross charges, and what the best practice methods are for setting rates so revenue isn’t lost. The hosts also discuss how practices and providers should monitor the payor reimbursement annually so that changes don’t harm your bottom line.


Compliance Plans or Compliance Programs: Internal Policy Management

This month on the NSCHBC Edge Podcast, Terry welcomes a new member, Healthcare Consultant Christine Hall, to discuss the importance of Compliance Programs, Policies, and Accountability for actions in a physician’s practice. They discuss how to start the process of implementing a Compliance Program, and what departments need to have clear rules and best practice policies to be successful. Don’t forget the ACA and OIG state clearly that to collect government funds (Medicare payments, PRF, etc.), as it is “required” to have a compliance program in place. Also, commercial insurance contracts now require some kind of compliance program as part of a your contract participation. Are you prepared?


Self-Reporting: Last Minute Federal Regulations of 2022

Terry welcomes back, our own “compliance guy” and NSCHBC member, Sean Weiss, to discuss the last-ditch regulatory add of CFR 42, on self-reporting, and the proposed changes to the 60-day rule for Medicare. This means that if you find an overpayment from a federal payer, what is your responsibility to identify it, return it, and what is the timeline? Terry and Sean discuss the ins and outs of this process and the importance of being proactive in your compliance and self-auditing policies.


PRF Single Audit Act Requirements

In this episode of the NSCHBC Edge podcast, Terry welcomes back Healthcare attorney and NSHCBC member Amanda Waesch Esq, to discuss the Single Audit Requirements, for providers and recipients that spent $750,000 or more in federal funds, including Provider Relief Fund (PRF) payments. There is some confusion on who has to report, when and why. Amanda and Terry try and clear up this confusion, and give you the tools and cited references for compliance.


Private Equity Pros and Cons in the Medical and Dental Space

What is PE? At its core, PE is an alternative investment class consisting of capital that is not listed on a public exchange. PE is comprised of funds and investors that directly invest in private companies. Most PE firms invest in companies and then look to sell their stake in 3 to 5 years for a substantial profit. So how does this translate to the Healthcare field with Medical and Dental practices being courted daily by PE investors? Listen to the NSCHBC Edge Podcast this month to get insights from healthcare attorney Bill Kalogredis and podcast host Terry Fletcher to consider your pros and cons options.


Retirement Planning for Physicians and Dentists

How much does the average physician retire with? When is too soon to start planning? What age does a physician usually retire? Did the pandemic change the retirement mindset? Are physicians retiring early due to financial readiness or burnout? Traditional 401(K)s? Pensions? IRA's? What is the right fit for a physician and/or dentist? Listen to this edition of the NSCHBC Edge podcast for all of the answers to these important questions, as Terry talks with fellow NSCHBC member and Healthcare CPA Marc Lion.


RCM Staffing: Right people in the right job?

Many practices will hire coders for coding jobs or billers for the billing department, relatives or newbies for the front desk, or hire from within to fill RCM positions in Medical and Dental Practices. But when mistakes are made, or updates are not realized, the RCM suffers. Host, and Healthcare Coding and Reimbursement Consultant, Terry Fletcher, joins fellow NSCHBC Member and industry expert, David Zetter of Zetter Healthcare, to discuss staffing issues and problems that can arise when the wrong people are in the wrong job: and the positives and expectations when the right fit happens. Listen to this episode of the NSCHBC Edge Podcast for answers to the right questions.


Revenue Cycle Management Tips for Physician Practices

In this edition of the NSCHBC Edge Podcast, Terry Fletcher invites NSHCBC members Vinod Sankaran and Misty Haralson for an RCM Round table discussion. Hear fellow healthcare consultants in the RCM space discuss physician and dental practice pain points and how to be efficient in your Revenue Cycle Management efforts. Join us for this important discussion focusing on verifying eligibility, billing errors, denial management, and IT.


When a Physician or Practice ponders the idea of selling their business

This edition of the NSCHBC Edge Podcast targets Physician Practice Valuations. Are you asking yourself: "Is it time to sell my practice?", "How do I get started?", or "How long will it take to sell my practice?" If so, you’ve come to the right place! Terry Fletcher, along with fellow NSCHBC member and certified valuation consultant Alex Nechay, CVA CHBC, will be talking about knowing when it is the right time, the process of valuation, and who to go to, to begin the process.


Is this the right time to open an ASC or OBL? Pros and Cons from the experts

In this month's NSCHBC Edge Podcast, Terry dives into the ASC (Ambulatory Surgery Center) and OBL (Office Base Lab) start-ups and what the market is telling us now when it comes to giving patients options when having their procedures and surgeries. As we all know hospital costs have risen and continue to do so, so what are the pros and cons and options for physicians when considering opening an ASC? What are the Costs? What are the legal challenges? Terry welcomes back NSCHBC members, Healthcare Business Consultant David Zetter, and Healthcare Attorney Amanda Waesch to discuss this topic and help you make that decision.


Integrating Behavioral Health Services into your Practice

Can Behavioral Health and Mental Health services be integrated into all specialty practices? Or are they limited to General Practice, Family Practice, Internal Medicine, Psychology Practices, or Psychiatric Practices? In this episode of the NSCHBC Edge Podcast Terry welcomes back Adam Middleton, SME, to talk about this topic. The hosts also discuss how to look at financials and staffing for the Behavioral Health specialty.


Physician's getting back to private practice from Hospital System Employees

To date, there has been a swing toward physicians becoming employed by hospitals. Initially, joining an academic medical center or hospital system can be a great start for physicians coming out of training. But we NEED private practice providers. Private practice, as we know it, will progressively evolve with new restrictions as we see the consolidation of practices under equity buyout models. Talking about this is Terry Fletcher and Debra Phairas, NSCHBC, Certified Healthcare Business Consultant and owner of Practice Liability Consultants in Napa, CA. The hosts chat about how physicians can get back to private practices, and how to understand the entrepreneurial mindset needed for success. This is the best time in history to be self-employed and be your own CEO of your life, CEO of your medical and/or dental practice, and find that work-life balance model everyone wants.