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Episodes

Dennis Mortensen Of X.AI: Experience w/ Intelligent Agents May Help You Get Job Over Someone W/O it

8/9/2018
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It’s been nearly three years since I had the pleasure of speaking with Dennis Mortensen, founder and CEO of X.ai — the service behind Amy and Andrew - autonomous AI assistants who schedule meetings. Since three years in tech is like 20 years in real life, and with smart/digital assistants being at the top of many hot technology lists, I wanted to get Dennis’ perspective on how things have changed since we last spoke and how he sees the intelligent agent landscape shaping up.

Duration:00:26:00

Monique Dorsainvil Of Facebook - NUL Partnership Helps Us Reach Goal to Train 1 Million SMBs by 2020

8/3/2018
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Back in June of this year Facebook pledged to train 1 million US business owners by 2020 and equip more people with the digital skills they need to compete in today’s workplace. To help them meet that goal, this week the company announced a partnership with the National Urban League (NUL) to offer free training in social media strategy and digital marketing at 13 NUL locations in the following cities: Atlanta, GA; Baltimore, MD; Chicago, IL; Cincinnati, OH; Cleveland, OH; Houston, TX;...

Duration:00:09:09

John Lawson of Watching Amazon: Despite Letting Dogs Out Prime Day Was A Success for Amazon & SMBs

7/20/2018
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Amazon Prime Day 2018 started with a whimper, a dog whimper, due to the site going down causing Amazon to post pages with pictures of dogs on them while they tried to get the site back up. But even with that inauspicious start ( and an estimated $99 million of lost business), PD ’18 was still the biggest selling day in Amazon history – estimated at $4.2 billion by Wedbush Securities Inc. analyst Michael Pachter. And, according to Amazon, small and midsize businesses sold over $1 billion...

Duration:00:13:45

Chuck Ganapathi of Tact: Alexa Helps to Reimagine Relationship Between Sales Pros and Apps They Use

7/6/2018
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, I was glad to speak with Tact.ai’s founder and CEO Chuck Ganapathi to hear his thoughts on these subjects. Below is an edited transcript of our conversation. To hear even more of the conversation check out the video below. You’ll notice in the video it’s just Chuck answering the questions. There was a little trouble on with my audio, but thankfully, and most importantly, Chuck looks and sounds great, so check it out!

Duration:00:13:40

Fred Studer of FinancialForce: In the Services Economy You Can’t Just Package Up and Sell Products

6/29/2018
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In a conversation with Fred Studer, the company’s chief marketing officer, he explains why the company feels why a services-based business model is what needed to be successful today, and why they call themselves a customer-centric ERP company.

Duration:00:09:39

Automating Expense and Travel Management Sheds Light on Company Spending Issues

6/22/2018
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Business of all sizes spend a lot of time keeping track of what they spend and what they take in. And many have employees who travel to meet with customers and prospects in order to drum up business. And managing all of that is a tedious, but important task; and manually keeping track of all that could be costing you money. I recently spoke with David Alexander, Vice President of Marketing and Market Development for SAP Concur, a leading provider of cloud-based integrated travel and...

Duration:00:10:56

Steven Carse of King of Pops: Supporting Local Community is Good for Growing a Business

6/15/2018
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At last week’s Xerocon event I had the pleasure of meeting Steven Carse, who cofounded King of Pops with his brother. And what start as a natural ingredients popsicle company with a single cart in 2010 has turned into a company employing upwards of 250 people spread across eight cities in five states. Steven shared with me how being laid off from his corporate job led to him discovering his business opportunity, the importance of being involved in the community is key to understanding...

Duration:00:10:56

Keri Gohman of Xero: Automation and AI Help Accountants Provide Advisory Services SMBs Desire

6/8/2018
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I caught up with Keri Gohman, President of Xero Americas, after her keynote at Xerocon 2018 yesterday right here in Atlanta. One of the themes of her presentation centered on how automation will free accountants from the time-consuming but important tasks of collecting and processing data, allowing them to focus more of their time on more valuable advisory services – services small businesses want them to provide. And artificial intelligence, coupled with automation, is providing...

Duration:00:19:55

Anand Thaker: Adobe - Margento Deal Reinforces Importance of MarTech to Digital Transformation

5/24/2018
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We caught up with Anand Thaker, who led the data research for this year’s landscape through his company IntelliPhi Anand shares with us some of his takeaways from this year’s landscape, including certain categories went away, and why some were added. And with the big news of the week being Adobe’s acquisition of ecommerce platform Magento, we had to ask him what that means for the whole marketing technology category. And does this mean that HubSpot should go after Shopify.

Duration:00:26:28

Carmelita Jeter: Winning Isn’t Always About Coming in First, Sometimes It’s About Finishing

5/3/2018
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I caught up to the 2012 Olympic gold winner in the Women’s 100 meter Carmelita Jeter at BPM’Online’s user conference, Accelerate, in Boston. And her being the fastest woman alive having run the second fastest 100 meters ever in women’s history, that’s the only way I would’ve ever caught up to her… After her conference keynote, I had the great pleasure of asking her a few questions about some of the obstacles she overcame in becoming the fastest woman alive, how the lessons of teamwork she...

Duration:00:17:10

Watching Amazon: Is Technology Making Us Lazy Or Is It Unleashing Our Inherent Laziness?

4/27/2018
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From time to time I include my Watching Amazon conversations with ecommerce expert John Lawson here when we touch on something that may hit home with the Small Business Trends community. And in the midst of Amazon’s recent killer quarter – being driven in part by its Amazon Web Services (AWS) division and the Echo device line with Alexa inside – people are adopting modern technology in more aspects of their personal and professional lives. But is this technology driving us to be lazy, or...

Duration:00:09:03

CRM Playaz with Jeremy Epstein, The Blockchain Gangsta

4/20/2018
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The interest in blockchain technology and cryptocurrencies is growing rapidly. And Amazon’s announcement earlier this week of a new patent that may allow them to sell the identities of cryptocurrency users added even more fuel to the fire of interest. And this high level of interest was obvious at last week’s CRM Evolution conference, as Never Stop Marketing founder and blockchain expert Jeremy Epstein’s session - 'Blockchain and the CMO: The Next Era of Marketing' – was a real crowd...

Duration:00:18:20

Hype About Ginger Conlon: Digital Transformation Shouldn’t Make You Feel Late to the Party

4/5/2018
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Before founding MKTG Insight, Ginger was editor-in-chief at publications like CRM and Direct Marketing News. And with her wealth of knowledge and experience, I wanted to get a preview of what she’ll be discussing at the conference. And I asked my co-chair, Paul Greenberg, to help me ask Ginger about one of the myths surrounding digital transformation, and also an example of a company doing digital transformation the right way, from a marketing perspective.

Duration:00:19:16

Molly Q. Ford of Salesforce: We Do Equality Because It Feels Good, and There's a Business Value

3/30/2018
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While I was there as an industry analyst to hear more about how the Salesforce platform is progressing and how they’re providing tools to make it easier for coders and non-coders to leverage the toolset, it was great to see a diverse group of people demonstrating and teaching the ten thousand registered attendees how to build all different kinds of apps. And even the inspirational stories were diverse, with my favorite being a fireside chat between Salesforce’s Chief Equality Officer Tony...

Duration:00:08:33

David Parmenter of Adobe: AI Should Solve Real World Problems, Add Efficiency

3/22/2018
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A great deal of conversations about artificial intelligence (AI) focus on exciting, eye-catching aspects of the technology. But some of the most important and prevalent uses of it are the more mundane examples that are overlooked but helping millions of people everyday do routine tasks more effectively and efficiently. David Parmenter, Director of Data and Engineering for Adobe Document Cloud, shares with me how AI’s more practical applications provide a number of helpful examples of its...

Duration:00:09:56

Lawrence Cole of Google on how Machine Learning is Democratizing SEO

3/16/2018
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Last year at Nextiva’s NextCon event, one of the featured presentation was from Lawrence Cole, the Head of Mid-Market, U.S. West for Google. It was such a good session that I’ve been wanting to have him join me for a conversation for this series ever since. And this week I was able to talk with him and get his take on a number themes around search, seo, conversation rate optimization and how machine learning is democratizing the availability of insights in all these areas.

Duration:00:16:07

Brian Solis of Altimeter Group: The Irony of Needing Machines to Be More Human at Scale

3/9/2018
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I have the honor of co-chairing CRM Magazine’s annual event, CRM Evolution, alongside friend and leading independent CRM analyst Paul Greenberg. The conference takes place next month in Washington, DC, and features a host of influencers and thought leaders in areas like customer engagement, artificial intelligence, blockchain, conversational interfaces, and other key technologies and strategies. One of the keynoters of the conference is Brian Solis, whose talk is entitled Designing...

Duration:00:26:27

Jon Lee of ProsperWorks: Automating CRM Data Entry Improves Impact of AI and Provides Better Insight

2/22/2018
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When many think about artificial intelligence (AI) today it’s usually centered around headline grabbing examples of it addressing the futuristic type issues and challenges. And because the media lens focuses on those “eye-catching” use cases, many small businesses don’t feel like AI is really something that they would benefit from. But, according to Jon Lee, founder and CEO of CRM platform ProsperWorks, AI can help businesses of all sizes make better, more timely decisions that can help...

Duration:00:10:47

Stefan Pretty of Subbly: Machine Learning is Becoming More Critical in Subscription Businesses

2/16/2018
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Subscription business models have been gaining traction over the last five years, particularly with small business startups. But what impact are technologies like artificial intelligence and machine learning having on subscription business models? Stefan Pretty, CEO and founder of Subbly, an all-in-one subscription eCommerce solution, shares how he sees AI/machine learning shaping subscriptions, as well as how the combination of subscriptions and ecommerce are helping more entrepreneurs...

Duration:00:10:19

Smart Hustle Report -- Michael Trabold of Paychex Talks Tax Cuts

2/14/2018
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Michael Trabold joins Ramon Ray for his latest Smart Hustle Report.

Duration:00:13:50