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Podcasts – Insurance Journal TV

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Insurance Journal TV - Property and causualty insurance news and features.

Insurance Journal TV - Property and causualty insurance news and features.
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Insurance Journal TV - Property and causualty insurance news and features.




User Experience Simplified

Just as highway traffic will slow down when the road signs are complicated, consumers navigating apps and websites often will give up when they’re presented with too many instructions and words. Less can be more, according to Allstate’s user experience content lead, Clifton Simmons, who led a spirited conversation at the 2019 Insurance Marketing Communications Association (IMCA) Conference. On this podcast Clif reprises some key points from that talk, including an overview of how his team...


Westfield Seeks to Elevate Message

Listen to this high-energy podcast as Westfield’s distribution leader Chris Cline walks us through the rationale behind the company’s recent rebrand. The word “insurance” was dropped from the name, as Westfield “thought about the customer and risk differently,” expanding from the concept of basic insurance policies. Chris provides observations on the pros and cons of the M&A frenzy. He sees an urgent need for agency principals to intentionally address a succession plan. These issues are not...


SPONSORED: The Insurance Industry Reckons with a New Era of Wildfires

Actuarial consultant Linda Brobeck of Pinnacle Actuarial Resources, Inc., discusses how the insurance industry is adapting to the increased frequency and intensity of wildfires. Linda addresses how climate change, the urban-wildlife interface and local regulations are shaping the industry’s approach and response to increasingly severe wildfire events. The post SPONSORED: The Insurance Industry Reckons with a New Era of Wildfires appeared first on Insurance Journal TV.


Agent Champion Relies on Research

You’ll enjoy the energy in this podcast delivered by Jeff Smith, CEO of Ohio Insurance Agents. Jeff’s 1,300 members likely are indicative of the rest of the country, with independent agents controlling 85% of commercial lines, and growing that share, but dropping a bit in personal lines share. The association is helping principals transition ownership internally or externally, Jeff says. That is key, given that $2.7 billion of the $15 billion written by the Ohio IA channel is owned or...


Diversity & Customer Touches

If you own a retail agency, listen as agency owner Bob Klinger outlines an intentional, systematic, modern approach to marketing and selling to diverse small commercial businesses, such as Korean-owned dry cleaners. The DC area-based agency works hard to build referrals from diverse centers of influence. And Klinger’s customer touches (emails, texts, video and calls) amount to as many as 24 per year, which is rare in the personal and small commercial lines space. For new customers, the...


Breaking Down Silos to Innovate

You’ll enjoy this recording with Rooney Gleason, president and head of digital business development at Argo Insurance. He outlines how technology is bridging the gap between developers, business leaders and underwriters. “Our most successful product development on the digital side has come when all the different parts of the organization are included in the conversation from the beginning,” Rooney says. “There are so many nuances, like compliance, that come into play.” He describes taking...


Franchise Agents Demonstrate How to Sell

It’s fascinating to follow the path of a Florida-based franchise organization that provides carrier markets, back-office support, and marketing prowess for established and brand-new independent agents. In this installment, Brightway’s Leslie Kolleda offers a strategic overview on the success of an expanding “you sell/we service” model. The group today numbers about 200 locations in 22 states, writing for a total of 217 carriers. Only 47% of new franchisees have prior insurance experience,...


Agency Aggregation “Future of IA Channel”

In this recording, we catch up with our good friend Steve Brooks in Southern California. In 1989, Steve launched an agency from scratch to focus on high-net-worth clients; a few years ago he sold to fast-moving Acrisure. He’s a big fan of the Acrisure model, noting that it isn’t venture capital backed – and thus looking to flip the investment. Nor does it demand changes of acquired firms. Management and affiliate agencies own 83% of Acrisure, which has grown to $1.6 billion in premium and...


Larger Agencies, Commercial Lines Will Dominate

In five to 10 years, the primary insurance sales channel will be direct to consumer, predicts Ed Majkowski, Ernst & Young’s insurance advisory leader for the Americas. In this provocative discussion, Ed walks through five key issues facing carriers and agencies. “We’ll always have agents, but there will be far fewer, they’ll be larger, and they’ll invest in technology and their brands,” he says. Meanwhile, no carrier eventually will be able to avoid the direct-to-consumer channel. Personal...


Insurance Customer Experience Changes Coming

Customer experience, or CX, understanding among insurance executives overall has been slow going, but new tools are on the way, says Jim McKeown, VP of customer experience and mobility at Selective Insurance. On this podcast, he outlines several Selective initiatives. “We’re no longer just competing with shopping for insurance from carrier to carrier. We’re competing for people’s time in the day. It’s a moment in time – or a micro-moment. If people are going to look for an insurance product...


Citizens CEO Gilway: Expect Major Changes from AOB Reform

Florida’s Citizens Property Insurance Corp., the state-run insurer of last resort, is preparing for big changes from the recently passed and signed House Bill 7065, also known as assignment of benefits reforms. Citizens has borne the brunt of the abuse of the policyholder benefit, particularly in South Florida where AOB lawsuits have exploded over the last 10 years. Thanks to the new law, on June 19th the Citizens Board approved an updated rate filing requesting an overall statewide rate...


SPONSORED: How to Prepare for Hurricane Season

In this podcast, Dr. Tom Jeffery from CoreLogic walks through the risk and exposure from storm surge this 2019 hurricane season. Get all the details in Corelogic’s 2019 Storm Surge Report. The post SPONSORED: How to Prepare for Hurricane Season appeared first on Insurance Journal TV.


Industry Gets InsurTech “Sea Legs”

When you examine the last five years of insurtech hype, not much has changed in the legacy industry, argues insurance marketing tech consultant Chris Gagnon. On this recording, he suggests that niche insurtech players and tools enabling brokers will bear the most fruit. Chris say he believes the industry is “starting to get our sea legs around insurtech. And while there is room for improvement, no matter how much money you spend, these solutions don’t point to an actual solution that the...


SPONSORED: CoreLogic Guy Kopperud Discusses the Impact of Underinsurance in High-Risk Areas

CoreLogic’s industry solutions principal, Guy Kopperud, discusses insurance coverage adequacy and why it’s important for insurers to get it right; especially in high-risk areas. Click here to see the full report. The post SPONSORED: CoreLogic Guy Kopperud Discusses the Impact of Underinsurance in High-Risk Areas appeared first on Insurance Journal TV.


Higher Education for Intrepid Agents

Independent agency owner Andy Thompson is a restless soul, and always has something up his sleeve. Sure, there’s the business of his firm, The Thompson Group, based in a small(ish) town in Indiana. But now the self-described “insurance ninja” has wandered to the mountains outside of Denver, where at 8,300 feet there is fresh air and space to coach other agents on how to find their true north. Two types of agents attend Andy’s two-day boot camp: Younger people new to the business, he says,...


California Deputy Insurance Commissioner’s Role Tackling Climate Change

Michael Peterson is California’s deputy commissioner for climate and sustainability, a post that’s believed to be the nation’s first executive-level position focused on engaging the insurance industry in the fight against climate change. Peterson, a scientist by training, has been in the post for five months. He spoke with Insurance Journal about his conversations with the industry. The post California Deputy Insurance Commissioner’s Role Tackling Climate Change appeared first on Insurance...


Distinguished’s Meister on Importance of Historic Property Coverage in Wake of Notre Dame Fire

Kurt Meister, Senior Vice President in charge of business development at Distinguished Programs, recently spoke with Insurance Journal’s Elizabeth Blosfield about the Historic Properties Program at Distinguished and some of the most important considerations for insurers when covering historic, cultural properties. Given the recent news about the Notre Dame fire, Meister discussed what needs to be taken into consideration when there’s a loss or a claim on this type of property and any...


Agents Can Become “Concierge of Services”

Agents can’t afford to be complacent with their small commercial books, advises Sam Freidman, who leads insurance research at Deloitte’s Center for Financial Services. “The small business market appears poised to finally gain traction for those looking to sell coverage direct to consumers, although some of the emerging platforms also are functioning as online MGAs, keeping retail agents in the mix.” Deloitte’s exploration of the middle-market customer is fascinating, yielding consumer...


The Customer Is the Product

Our repeat guest Dennis Moseley-Williams is a fascinating, fun and informative personality – don’t miss this episode in which he outlines danger lurking for firms that aim to improve service and efficiency – all for the sake of convenience alone. Dennis is a speaker and author on the Experience Economy, where it’s not so much about speedy service. “Services and experiences are not the same thing. Service isn’t the experience. People try to improve service instead of improving experience.” He...


Solutions to Deal with California’s Severe Wildfires Include Wildfire Authority, Fund

James Woods has been busy working with lawmakers and the governor’s office on ways to help mitigate the threat of wildfires and to help pay for them. Woods, who was instrumental in helping to create the California Earthquake Authority, owns and operates Woods Group Solutions, headquartered in Sonoma, Calif. He spoke with Insurance Journal about his most recent efforts in a follow up conversation with Insurance Journal in February about finding solutions to the state’s wildfire problems. The...