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Saving the Company, With Only $1,000 in the Bank

When Ben Jabbawy launched Privy, he thought he knew exactly how to run a company: Grow fast, please investors, and focus on getting more and more customers. But when he was down to his last $1,000 in the bank, he realized he'd done it all wrong—and he had one last chance to fix it all.


The Weird Customer Quirk That Changed Everything

Talkspace is a platform where therapists and patients can talk, and its first launch was a total failure. But then its founders noticed something strange: Users were sending lots of very, very personal emails to its customer service team. Why? The answer totally transformed the business.


When Everyone Says You're Wrong (But You're Not)

Mark Lawrence co-founded SpotHero in Chicago, and investors told him he needed to expand across America fast. He wanted to take a different approach... even though he wasn't entirely sure it was the right one. Here's how Mark formulated a plan, stuck to it, and proved himself right.


Finding Joy in the Unknown, with Brandon Steiner

What do you do when one chapter ends? You move on to the next one. That's what Brandon Steiner did after losing control of his namesake sports company—and he learned a lot in the process.


How to Deliver A Great Customer Experience

Entrepreneurs are rightfully focused on delivering a great product or service, but they often forget to actually deliver a great experience too. They're not the same thing! In this episode, host Jason Feifer digs into some lessons learned from a bad restaurant experience, and then talks to customer experience expert Annette Franz about how companies can do better.


Who Is Your Customer, Really?

When the home security company SimpliSafe launched, it marketed itself entirely towards renters. After all, they were an underserved marketplace—no other home security system was made for people who rent apartments. But SimpliSafe wasn't growing as fast as its founders expected, so it dug into its customer data and discovered something surprising: Half its customers were home-owners, the people it explicitly wasn't trying to reach. Now it had a big decision to make: Does SimpliSafe keep...


How Mark Wahlberg Became So Disciplined

To start the year 2020 right, take some lessons from the business world of Mark Wahlberg—who diligently, thoughtfully built himself into the most disciplined man in Hollywood.


Diane Von Furstenberg Says: "Own It!"

Do you sometimes feel like a loser? So does legendary fashion designer Diane Von Furstenberg—and she admits it here! In this episode, Diane shares a healthy perspective on life... and how the most important thing is owning what you do.


The Terrifying History of the Elevator

Change can be scary, and entrepreneurs are at the forefront of that conflict. We invent things. We create change. But of course, that change can be scary… for other people, or for ourselves. What then? On this episode, we dive deep into what transformative change looks like—by examining the surprising, weird, often alarming history of the elevator. (Episode comes to us via the podcast Pessimists Archive, which is another show hosted by Problem Solvers host Jason Feifer.)


He Went to Prison For A Ponzi Scheme. Now, A Fresh Start.

Neal Goyal ran a ponzi scheme, defrauded investors out of roughly $9 million, and spent years in prison for his crime. Today he’s out, and we have a frank conversation about what leads someone to make the kind of decisions he made, and the amount of soul searching and self-repair required to come back from it.


Edible Arrangements vs. the Word "Edibles"

This is a story about change—and whether it’s something to resist, or an opportunity to take. And it all started when the founder of Edible Arrangements discovered that the word “edibles” had become associated with marijuana. It scared him. He tried to fight it. And then… something else happened.


A Better Way to Sell Yourself

Why are we not more comfortable selling ourselves? In this episode, host Jason Feifer reveals a common mistake he sees people make when pitching their work. Then, he turns to Jason Harris—CEO of the ad agency Mekanism, and author of the book "The Soulful Art of Persuasion"—for a plan on how to do better.


Career Advice: A College Student Interviews Me!

How do you build an exciting career? Does networking matter? Does it matter what you study? In this episode, the interviewing tables are turned: College student Danielle Kraidin asks me her most pressing career questions.


How to Work With Family, Featuring Rebecca Minkoff

Most people work with family or friends, but is that wise? And what do you do when things go wrong? Celebrated fashion designer Rebecca Minkoff has plenty of insight on this, because she works with plenty of friends—and her CEO is her brother! In this episode, she explains how she balances it all.


Feeling Overwhelmed? Remember Who's In Control

We strive. We hustle. We reach. And when we finally achieve a major victory, it can be... alarming! Because now the pressure is on even more. In this episode, we hear from writer Paul Kix about how he nearly buckled under the pressure of a high-profile book and movie project, and how a therapist's advice changed everything.


Walmart's Huge Order Nearly Killed His Company

Nick Mowbray thought he had a giant hit on his hands. His young toy company, Zuru, had locked in a David Beckham-themed gadget and Walmart ordered millions. But as it turned out, he'd done everything wrong... and it would take many years to recover.


To Build A More Inclusive Culture, Look to... Genghis Khan?

How do you build a great company culture? You don’t lead by example. That’s what Ben Horowitz learned. He's one of Silicon Valley’s most revered investors, but years ago was a CEO who couldn’t turn his company culture around. Today he’s developed a wide theory about how to do it—and in this episode, he walks us through a few historical examples (including the first Great Khan!) that have a lot to teach today’s business leaders about how to truly lead.


Customer Service Special: Turn Haters Into Fans!

Sometimes customers are unhappy. And sometimes they're PISSED. So what do you do when someone comes at you in full force? In this episode, Jason shares his own secret to disarming angry customers, and then talks to customer service expert Jeanne Bliss about how to truly connect with your consumers.


Can't Beat 'Em? Do What They Overlooked

What happens when your original vision just doesn't work? That's what happened to Jesse Wolfe, whose company O'Dang Hummus totally failed to place its hummus onto store shelves. This is the story of how Jesse rethought what his company does, listened to his customers, and came up with an entirely new way to reach retailers—and is now in 10,000 stores and counting. Learn more from our sponsor Masterclass at masterclass.com/problemsolvers


He Made A Big Promise. He Couldn't Deliver. Now What?

Robert Tuchman promised a client that he'd get 300 tickets to the Super Bowl. But with days to go before the big game, he only had six in hand. What do you do when your promise falls short? In Robert's case, you go all in to fix it. In this episode, hear how Robert turned his fortunes around—and then, tune in to his podcast How Success Happens, where he hears similar stories of success-making from the world's greatest entrepreneurs.