I recorded this conversation to help my brother who was trying to grow as a manager. I thought that it might be a good little story/lesson for all of us. Nothing crazy-- just everyday customer service.
I can't lie. Life and time are scary words. They are so huge and so powerful/meaningful. I think perspective is the one thing that you have at your disposal that will allow both your life and your time to be enjoyed to the fullest!
In your business you will reach multiple points where you either need to hire more people, raise your prices, or both!! In light of this I have let my content slip-- and this episode is about never falling into that trap again!!