Remarkable Results Radio Podcast

Thanks to our partner Promotive Planning for taxes shouldn’t feel like rolling the dice. In this episode of Business by the Numbers, Hunt walks through how smart shop owners use real data, not hope, to forecast and manage their tax obligations all year long. Thanks to our partner Promotive It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com. Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online: www.paarmelis.com Email Hunt: podcast@paarmelis.com Text Paar Melis @ 301-307-5413 Download a Copy of My Books Here: Wrenches to Write-OffsYour Perfect Shop The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

Have you ever met someone who just gets it, like, really understands what it takes to create a business people rave about? That’s exactly who Brittany Hodak is. And thanks to Kim Walker, who nailed it as the host of this episode of the Auto Repair Marketing Podcast, we get to hear Brittany drop insight after insight that every shop owner needs to hear. Kim sets the stage perfectly, bringing her passion and real-world experience into the conversation. The energy between her and Brittany is electric, and the value they deliver? Next level. Brittany breaks down what it means to turn your customers into superfans, not just repeat clients, but people who shout your name from the rooftops. And let me tell you, this isn’t fluffy theory. She gives real, actionable advice that hits home for our industry. From the power of storytelling to how to destroy customer apathy, this episode is packed with takeaways you can use. If you’re ready to stop being just another shop and start being the shop, this one’s your playbook. It’s about way more than fixing cars, it’s about building a brand, creating a connection, and delivering a customer experience that people can’t stop talking about. Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at RepairPal.com/shops. Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com Lagniappe (Books, Links, Other Podcasts, etc) Brittany Hodak - websiteInstagramFacebookYouTube Show Notes with Timestamps Introduction (00:00:01)Sponsor Acknowledgments (00:00:32)Vision High Tech Expo Experience (00:01:09)Brittany’s Background & Customer Experience Roots (00:02:08)Industry Event Attendance & Community (00:03:27)Brittany’s Book & Super Approach (00:04:30)Shark Tank & Notable Clients (00:04:30)Dolly Parton Stories & Imagination Library (00:06:10)Branding & Audience Engagement (00:09:18)

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded live at the Institute Summit 2025, explore what it truly means to stand out in today’s evolving automotive industry. Cecil Bullard covers major industry shifts, including electric and autonomous vehicles, the growing influence of private equity, and the increasing specialization of shops. Cecil also opens up about leadership, mentorship, and the personal habits that drive success, such as effective time management, the power of “mindless work,” and adapting communication styles using tools like the DISC profile. Packed with real-world advice on business planning, self-belief, and resilience, this episode is essential listening for industry professionals aiming to thrive and lead amidst ongoing change and innovation. Show Notes Watch Full Video EpisodeThe Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/Introduction to the Episode (00:00:00)Getting to Know Cecil Bullard (00:01:49)Advice and Mentorship (00:04:49)Industry Trends and Technology (00:05:19)Specialization and Shop Survival (00:06:42)Time Management and Productivity (00:08:05)Stop Stopping: Overcoming Self-Limitation (00:09:56)Personality Types and Communication (00:11:26)Future of ADAS, EVs, and Specialty Shops (00:16:56)Private Equity and Industry Consolidation (00:18:25)Shop Valuation and Selling (00:20:53)Planning for Succession and Exit (00:28:22)Mentorship and Coaching (00:31:07)Lessons to Younger Self (00:33:04)Wealth, Security, and Time (00:34:10)Career Path and Commitment (00:37:42) Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: https://www.facebook.com/RemarkableResultsRadioPodcast/https://remarkableresults.biz/toastmastershttps://www.facebook.com/groups/1734687266778976https://www.youtube.com/carmcapriottohttps://www.linkedin.com/in/carmcapriotto/

Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound Watch Full Video Episode The idea for this episode came from an inquiry originating with one of my colleagues. They had read an AI description of how a check-in process would work within a software platform, and he rightly reached out to me to check to see if the AI response was accurate. It was not accurate - it was pure fiction. It was worth probing why this was important, and this colleague was getting questions from shops more regularly about the ability to do a “walk out” or Curbside check-in or initial inspection when greeting customers at their vehicle. If this is something you or your team have been considering - I’m going to encourage you to hear me out, and I’m going to leave you with some important questions you can use to discuss if this is a good idea for your shop… or perhaps, determine it isn’t. Today’s WOTD is: Stringent adjective “The process has some very stringent requirements.” I’m going to refer to any form of vehicle side check-in process as “curb-side” check-in for this conversation - but the idea for this form of greeting the customer at their vehicle comes in many permutations, few of them involve an actual curb. Many businesses feature some form of drive-up or drive-thru service. Restaurants being one of them, but in our conversation, I’ll focus on vehicle-centric businesses, which I feel are common, and show us plenty about what works and what doesn’t. 1.) Dealerships 2.) Car Washes 3.) Airport Car Rental Returns (No, I am not going to mention quick oil change lanes … not because it isn’t potentially relevant… but because I have never used a quick lube… really!) Most of the time I find myself having a conversation about curb-side checkins, one of my clients at Autoflow will have had a dealership experience of their own. (There are many reasons independent shop owners visit our dealership friends… but the majority of the time it’s when they are confronted with a vehicle recall.) It was a positive experience for them, and quite… nice! The dealer process begins with pulling into a large, bright, clean, well lit multilane drive up queue. It can be impressive. I’ve recently participated in one of these, and will explain more on my experience later. Why is this so common, and why is it so impressive? Think about the dealership service model. (Which by the way - is expanding, as sales become more challenging, look for dealers to compete more aggressively for service work in today's market) Dealers thrive with a longstanding reputation of being the best place to bring a vehicle for training, tooling, and quality parts. You have a new vehicle that needs service, you take it to the source (for you, the place you bought it.) Your entry into the facility is as simple as pulling up to an automated door. You enter, and it almost feels like your vehicle is on something of an assembly line. The vehicle is scanned, and you are greeted. The advisor has a tablet in hand - they confirm a few things, and then they usher you into a gorgeous waiting area, where you are quite sure you can survive in comfort, with enough food and drink to last several days. Next is the car washes: My son has managed a local car-wash, and this is one of the types that offers memberships, and has a relatively complicated screen based check in system if you don’t have a membership. Frequently, the staff are greeting customers and helping them through the screen prompts, and of course, at the tunnel you

Thanks to our Partners, NAPA TRACS, and Today's Class Recorded live at the NAPA NOW event, a panel of industry experts, including Robin Cowie, film producer and former leader of the Madden NFL game franchise, discusses how the NAPA Autotech XcceleratoR Program will revolutionize automotive technician training. This extended reality solution replaces traditional classroom learning with immersive, real-world simulations, enabling faster skill development, higher retention, and reduced training time from months to days. The panel highlights the program’s impact through honest technician beta feedback, showcasing its ability to enhance certifications, boost shop efficiency, track technician progress, attract new talent, and ensure ongoing education and proficiency. Matt Crumpton, Director of Program Development, NAPA Auto Care Robin Cowie, Creative Technologist AI, VR, AR, content Producer/Director. https://robincowie.com/ Daryll Caughron, NAPA Autotech Training Jim Przybylski, NAPA Autotech Training Show Notes: Watch Full Video Episodehttps://napaautotechxccelerator.com/Robin Crowley's Background (00:01:30)Virtual and Augmented Reality Experiences (00:03:53)Partnership Development (00:05:09)Industry Challenges (00:07:00)Accelerated Training Concept (00:08:22)Recruitment and Apprenticeship Programs (00:09:40)Assessment in Training (00:10:13)Importance of Skill Assessments (00:15:37)Immersive Learning Experience (00:16:42)Gamification in Training (00:17:34)Phygital Learning Concept (00:18:38)Certification and Progress Tracking (00:19:43)Technician Skill Refreshers (00:23:00)Feedback from Auto Care Council (00:24:17)Tech Assist Overview (00:25:07)Efficiency and Workflow Improvement (00:27:24)Tech Support Integration (00:28:35)

Thanks to our partner Promotive Expanding your auto repair business is an exciting venture, but it brings forth critical decisions, especially regarding entity formation. In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis and Associates, delves into the complexities of creating a new entity for your business expansion. Key Topics Covered: Thanks to our partner Promotive It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com. Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online: www.paarmelis.com Email Hunt: podcast@paarmelis.com Text Paar Melis @ 301-307-5413 Download a Copy of My Books Here: Wrenches to Write-OffsYour Perfect Shop The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig...

Want a real marketing plan that doesn’t live in your head or on a bunch of sticky notes? There’s something powerful about experiencing world-class customer service firsthand and then turning around and asking, “How can I bring this level of intentionality into my shop?” That’s exactly what happened when Brian and Kim Walker took a dream trip to the British Virgin Islands with close friends. What started as a much-needed vacation quickly turned into a masterclass in customer experience, delivered by locals who clearly understood the value of creating moments worth remembering. From the high-energy, fully branded Sweet Ice Willie who made them feel like family, to a rum-slinging boat captain with a loyal dog and a serious social media game, to a beach bar owner who somehow remembered names hours later in a crowd of 100 each story is a reminder that it’s not always the fanciest place that leaves the biggest impact. It’s the people. The vibe. The way you're made to feel. This isn’t just vacation talk, it’s packed with real-life takeaways for shop owners who want to stand out in a sea of sameness. You’ll laugh, you’ll probably want to book a trip, but more importantly, you’ll walk away inspired to examine every touchpoint of your customer journey. Because at the end of the day, the experience is the marketing. Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at RepairPal.com/shops. Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your customer loyalty app. Visit Appfueled.com Lagniappe (Books, Links, Other Podcasts, etc) Buy Back Your Time Sweet Ice Willie Taxi & Tours Rum Runner BVI Plan with the Pros Show Notes with Timestamps Introduction to the PodcastVacation OverviewPerception of Vacation CostsCustomer Experience as MarketingYouTube InspirationSweet Ice Willy IntroductionArrival of Sweet Ice WillySweet Ice Willy's BrandingCustomer Experience with Sweet Ice WillySocial Media...

Thanks to our Partner, NAPA Autotech Training Key Takeaways: Ubuntu – What It Means "I am because we are.""I succeed because you succeed." Lessons from the Boston Celtics "What are you willing to give up to win?" Applying Ubuntu in the Auto Repair Industry The Risk of Greed & Lack of Accountability Building a Winning Shop Culture Actionable Insights: For Owners/Managers: For Technicians/Advisors: For Everyone: "I am better because we are better." Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com Contact Information Diagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS In this episode, Emily Chung, an automotive service technician with a background in psychology and business, shares her insightful journey of selling her auto repair shop. The discussion explores critical processes, motivations, and strategies for maintaining business continuity during ownership transitions. Emily emphasizes the importance of clear communication, involving staff in the sales process, and identifying key tasks and core processes that define the business's value. She offers practical advice for buyers and sellers, highlighting the need for thoughtful planning, understanding team dynamics, and managing change effectively. This episode is a must-listen for anyone considering buying or selling an automotive business. Emily Chung, former owner of AutoNiche in Markham, ON. Emily’s previous episodes HERE Show Notes Watch Full Video EpisodeIntroduction to the Episode (00:00:00)Transitioning Business Ownership (00:01:16)The Decision to Sell (00:02:42)Communicating with Employees (00:03:47)Employee Reactions and Concerns (00:04:30)Finalizing the Sale (00:06:13)Maintaining Staff Morale (00:08:12)Buyer’s Approach to Staff (00:09:55)Understanding Employee Dynamics (00:10:35)Cultural Fit in Business Transitions (00:11:30)Non-Negotiable Processes (00:14:30)Challenges for New Shop Owners (00:18:53)Social Media Management (00:19:46)Importance of Hands-On Transition (00:20:39)Internal Succession Planning (00:21:40)Learning Key Processes (00:22:04)Change Management (00:22:53)Understanding Business Culture (00:24:27)Customer Engagement Strategies (00:25:01)Planning for Business Sale (00:30:51)Advice for Buyers and Sellers (00:31:10)Understanding Business Growth (00:33:40) Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: https://www.facebook.com/RemarkableResultsRadioPodcast/https://remarkableresults.biz/toastmasters

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound Watch Full Video Episode In Our Episode today we’re diving into the ASI - The annual report from JD Power that measures client satisfaction amongst major brands in the non-dealer auto repair world - which we affectionately call the “Aftermarket” Today’s Word of the Day is: Extrapolation Noun noun: extrapolation; plural noun: extrapolations estimatingconcluding In this episode our host, Craig O’Neill invites you to take a close look at JD Powers Aftermarket Service Index (ASI). There are some unique takeaways regarding communication “shortfalls” and they play well into the narratives we have been discussing in for several years. If you think surveys have nothing to offer you - listen up and you’ll see why Craig values these annual findings! Link to the the 2025 JD Power ASI Press Release: https://www.jdpower.com/business/press-releases/2025-us-aftermarket-service-index-asi-study Link to the 2025 JD Power CSI Press Release: https://www.jdpower.com/business/press-releases/2025-us-customer-service-index-csi-study Link to the 2023 JD Power CSI Press Release: https://www.jdpower.com/business/press-releases/2023-us-customer-service-index-csi-study Let's go into the Press Release now - from April 29th. The key findings cited in the 2025 study: Finding 1. “Aftermarket Service Providers lag when it comes to use of technology:” Craig reacts to JD Powers findings regarding the technology disparity between the aftermarket and the dealer segments. Finding 2. “Customer prefer text message updates - but are more likely to receive phone calls:” Craig shares his perspective on the significance behind the measurable satisfaction point difference between phone calls and texts as the means for receiving updates. Key Note - The article cites that this applies “When they (the client) indicate texts are preferred.” Listeners are invited to compare this note on the 2025 ASI to the 2023 CSI (linked above) Finding 3. “Photo and video multi-point inspection (MPI) results being used more frequently:” Craig highlights this positive news - but emphasises a significant caveat with regards to the quality...

Thanks to our Partners, NAPA TRACS, and Today's Class This episode shares the inspiring story of Andy Roman, a new technician in the automotive industry, and how one toolbox changed everything. At Vision Hi-Tech Training & Expo 2024, Andy was surprised and overjoyed to win a professional-grade toolbox, generously donated by KUKUI and NAPA Auto Care. More than just tools, it represented a boost of confidence and a jumpstart to his career. Shop owner Dan Corcorran highlights the importance of supporting new talent through education, encouragement, and a strong shop culture. KUKUI and NAPA Auto Care are breaking down financial barriers for entry-level techs through scholarships and tool donations—investing in the future of the industry, one technician at a time. Andy Roman and Dan Corcorran, Righter's Auto and Towing, Wildwood, NJ Connor Tracy, Director of Partner Development at KUKUI Show Notes: Watch Full Video EpisodeVision Hi-Tech Training & Expo: https://visionkc.com/Introduction to the Episode (00:00:00)Andy's Surprise Win (00:02:10)Team Dynamics (00:05:11)Importance of Continuing Education (00:07:53)Andy's First Conference Experience (00:10:39)Industry Challenges for New Technicians (00:13:01)Sponsorship of Scholarships (00:14:28)Andy’s Training Experience (00:16:34)Overcoming Learning Barriers (00:17:27)Encouragement to Ask Questions (00:18:22)Creating a Supportive Work Environment (00:19:35)Building a Positive Shop Culture (00:20:58)Customer Relationships and Team Stability (00:23:14)Seasonal Business Changes (00:24:47)Equipping Future Technicians (00:25:00) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club:

Thanks to our partner Promotive In this episode of Business by the Numbers, Hunt Demarest answers three key listener questions that auto repair shop owners face all too often. From handling warranty job accounting to navigating the financial fallout of divorce, Hunt gives practical, no-nonsense advice. ​In this episode, you'll learn: Thanks to our partner Promotive It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com. Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online: www.paarmelis.com Email Hunt: podcast@paarmelis.com Text Paar Melis @ 301-307-5413 Download a Copy of My Books Here: Wrenches to Write-OffsYour Perfect Shop The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

Want a real marketing plan that doesn’t live in your head or on a bunch of sticky notes? In this episode of the Auto Repair Marketing Podcast, Kim Walker is joined by Caroline Legrand and Savannah Garrett to talk all things Plan With the Pros Shop Marketing Pros’ hands-on, no-fluff marketing workshop designed to help shop owners create a full-year strategy they’ll use. You’ll hear how last year’s event helped shops ditch the chaos and build real, actionable plans from big-picture budget planning to week-by-week content ideas. Whether you're starting from scratch or refining what you’ve already got, this episode gives you a behind-the-scenes look at what to expect, what you’ll walk away with, and why West Point is the perfect backdrop for this kind of transformative work. Packed with insights, personal stories, and plenty of laughs, this episode is your sneak peek into a game-changing experience for your business. Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at RepairPal.com/shops. Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love. Lagniappe (Books, Links, Other Podcasts, etc) Plan With The Pros Get In Touch With the Guest: Savannah Garrett Meet The Team Schmidt Auto Care Show Notes with Timestamps Introduction and Welcome (00:00:10) Event Overview (00:02:19) Savannah's Experience (00:05:13) Networking Importance (00:06:09) Marketing Plans Discussion (00:09:19) Collaboration Insights (00:12:14) Event Hosting Benefits (00:12:57) Camaraderie and Learning (00:15:08) Building Relationships (00:15:32) Mentorship and Growth (00:17:04) Inclusivity in Events (00:19:38)

Thanks to our Partner, NAPA Autotech Training In this episode, Matt Fanslow dives into listener-submitted questions, covering a wide range of automotive diagnostic and repair topics. From personal influences in the industry to technical advice on exhaust gas analyzers, catalytic converter testing, and ADAS calibrations, Matt shares his insights and expertise. 1. Who Do You Try to Emulate? Matt reflects on the mentors and industry leaders who have shaped his approach to diagnostics and repair. Internal Combustion Engine Fundamentals Takeaway: Success in automotive diagnostics comes from continuous learning, leveraging industry resources, and adopting best practices from experienced professionals. 2. Exhaust Gas Analyzers – What to Look For? A listener asks about choosing the right exhaust gas analyzer for their shop. Matt breaks down the key features: Takeaway: A good exhaust gas analyzer should provide real-time data logging, lambda calculations, and portability for effective diagnostics. 3. Testing Catalytic Converters – Temperature vs. PCM Diagnostics A student questions the validity of using infrared thermometers to test catalytic converters after hearing conflicting advice. Takeaway: Always verify fuel control, exhaust integrity, and PCM data before condemning a catalytic converter. 4. ADAS Calibrations – Troubleshooting Static Windshield Camera Issues A technician struggles with static calibrations for windshield-mounted cameras. Matt offers troubleshooting tips: Takeaway: Calibration issues often stem from glass quality, lighting, or incorrect target alignment—double-check these factors first. Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com Contact...

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded live at the Institute Summit, this insightful conversation explores how business leaders can apply sports principles—like team chemistry, leadership, and preparation—to enhance performance. Keynote speaker Ross Bernstein underscores the impact of storytelling as a powerful communication and trust building tool, sharing lessons from icons like Scotty Bowman and Jay Leno. The discussion reinforces the importance of having a solid business playbook grounded in strategy, data, and accountability, while also addressing the need to adapt to change, foster a culture of loyalty, leverage technology for growth, and prioritize meaningful personal connections and networking. A best-selling author of nearly 50 sports books, Ross Bernstein, is an award-winning peak performance business speaker who’s keynoted conferences on all seven continents for audiences as small as 10 and as large as 10,000. Ross and his books have been featured on thousands of television and radio programs over the years, including CNN, ESPN, Bloomberg, Fox News, and “CBS This Morning,” as well as in the Wall Street Journal, New York Times, and USA Today. https://www.rossbernsteinspeaking.com/ Show Notes Watch Full Video EpisodeThe Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/Introduction to the Episode (00:00:00)Importance of Storytelling (00:02:51)Jay Leno's Storytelling Practice (00:03:50)Team Chemistry in Sports (00:05:06)Scotty Bowman's Coaching Insights (00:06:29)Building Team Chemistry (00:08:00)Innovative Recruiting Strategies (00:08:47)The Power of the Playbook (00:12:17)Measuring Performance (00:13:06)Continual Improvement in Business (00:14:21)Ketchup Insights (00:15:45)Practicing What We Learn (00:20:02)Generational Workforce Changes (00:22:11)Creating Loyalty in Teams (00:22:55)Time Perception (00:23:10)Focus and Distractions (00:23:49)Engagement in Presentations (00:24:38)Struggle and Growth (00:27:26)Humility in Leadership (00:28:25)Client Experience Officer Concept (00:30:05)Philanthropy and Business Success (00:30:23)Gamification in Customer Engagement (00:32:36)Adapting to Change (00:35:14)Networking and Personal Connections (00:36:21)Legacy Business Lessons (00:37:08)Business Fundamentals (00:39:00) Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound Watch Full Video Episode In this episode of Speak Up - our host Craig O’Neill welcomes his friend and colleague, Brandon Crusha to talk about what Memorial day means to him. Brandon served in the United States Marine Corp and was deployed multiple times to Iraq. He invites our listeners to enjoy their day - and reflect on the gift that was given to them by those who paid the ultimate price. Brandon specifically referenced a film in this episode called - The Gift. Linked here: https://www.amazon.com/gp/video/detail/B0DPGVH9GB/ref=atv_dp_share_cu_r The Gift is a documentary about Corporal Jason L. Dunham - who on April 14, 2004 threw himself on a live grenade to protect his fellow Marines. It is well worth your time. Brandon personally knew and served with many of the individuals in that film, whom he joined in the same regiment just after those events. This conversation between Craig and Brandon intentionally invites listeners to ‘enjoy’ a deeper and more meaningful perspective of memorial day thanks to our connection with Brandon. We also discuss what you might consider saying to a soldier or Marine on Memorial day - or, perhaps - how it is OK to say nothing at all and simply feel gratitude for the gift of freedom that has been paid at the ultimate price. Today’s WOTD is Freedom Noun Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound: The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace. AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. Contact Information https://remarkableresults.biz/toastmasters The Aftermarket Radio Network: https://aftermarketradionetwork.com/

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. If you would like to join their private Facebook group go here:...

YouTube Video: https://www.youtube.com/watch?v=sHno0gsX_YA Maylan Newton’s family has set aside July 26, 2025, for a special gathering to honor his life and legacy. The event will take place in Southern California, with more details to come. You can find updates and information here. I’d like to take a few moments to reflect on Maylan’s impact, both on our industry and on me personally. Whether in a classroom, on a phone call, or standing in front of an audience, Maylan had a way of speaking that was steady, articulate, and always meaningful. His words inspired action, and his delivery made people listen. He was what I like to call a “selfish” volunteer—selfless in every way, but so dedicated, like helping others was his only priority. He generously donated his time, especially to SkillsUSA, and never hesitated to jump in when needed. If someone called, Maylan would drop everything to lend a hand, whether that meant covering a counter in a shop or stepping in last minute at a conference. Over the past decade, we recorded countless podcast episodes together. He shared solo insights, joined panels, and we had many heart-to-heart conversations that reached thousands. His wisdom, energy, and authenticity were unmatched. Maylan was also the first to nudge me to attend shows, speak on panels, and use my podcast platform to support the industry. He believed in building others up. It didn’t matter who got the credit; what mattered to Maylan was the impact. He was a champion for everyone in the industry, especially for women. He supported the Amazing Women in Automotive group with enthusiasm, and you could always count on him to drop by their event dinners just to say hello and show his support. We’re going to miss Maylan deeply. But I believe the true depth of that loss will only grow with time, when we find ourselves in need of guidance and asking, “What would Maylan have said?” Rest peacefully, my friend. Find other episodes with Maylan Newton HERE. Guests joining in this episode to pay tribute to Maylan Newton: Suni Osborn, Maylan's DaughterJeff KnottMelisa Patterson (Birdie)Rick WhiteCecil BullardBill HaasVic TarasikMaryann CroceDave SchedinSara FraserBrian Gillis

Thanks to our Partners, NAPA TRACS, and Today's Class Recorded at the NAPA Now Conference celebrating NAPA Auto Care’s 100th anniversary, this conversation dives into the realities of emerging automotive technologies, especially ADAS (Advanced Driver-Assistance Systems). The discussion emphasizes the critical need for proper calibration procedures, equipment, and technician training to keep pace with rapidly evolving tech. From static vs. dynamic calibrations to the integration of AR/VR tools, the panel explores the industry's struggles to adopt new technology and the personal traits, like hyperfocus, needed to thrive in today’s complex diagnostic landscape. The takeaway: adaptation, education, and investment are no longer optional; they’re essential for staying competitive. Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes: Watch Full Video EpisodeIntroduction to Town Hall Academy (00:00:00)NAPA's 100-Year Legacy (00:01:19)Emerging Technologies in Automotive (00:04:29)ADAS Calibration Challenges (00:08:06)Industry Ignorance Towards ADAS (00:11:11)Frustration with Industry Changes (00:13:01)Fear of New Technologies (00:14:44)Calibration Concerns (00:18:06)Dynamic Calibration Challenges (00:18:19)Legal Implications of Calibration (00:20:02)Tire Repair Liability (00:20:25)Importance of Following Procedures (00:21:24)ADAS Responsibility (00:24:01)Collaboration Among Shops (00:25:40)Cost of Living Awareness (00:27:16)Spinning Plate Syndrome (00:31:06)ADHD and Hyperfocus (00:35:27)Job Security and Continuous...

Thanks to our partner Promotive Key Takeaways: https://huntdemarest.captivate.fm/episode/128 Thanks to our partner, Promotive It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com. Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online: www.paarmelis.com Email Hunt: podcast@paarmelis.com Text Paar Melis @ 301-307-5413 Download a Copy of My Books Here: Wrenches to Write-OffsYour Perfect Shop The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/