Remarkable Results Radio Podcast

THA 115 Who Says You Need an Automotive Background to Run a Successful Shop Now visit with Brian Sump from Avalon Motorsports and Andy Bizub from Midwest Performance Cars as they share their strategy for growing their business. This is an interview like no other you’ve heard here on Remarkable Results or the Town Hall Academy for that matter. This interview should open your eyes because Brian and Andy did not grow up in the business. They were not technicians with a dream of owning their own...

Shop Talk 10 - Sold My Business - What’s Next? Listen to former shop owners talk about their decisions and what they are doing now. Most importantly they suggest that you plan ahead for your future. We also get into the future as they see it. My guests for Shop Talk 10 are veterans and influencers in our industry. Ron Haugen, a consultant, a teacher and a former shop owner from Westside Auto Pros in Des Moines; Dick Jobe, owns machine head, a metal art maker and a former shop owner of...

Change or Be Changed and Commit to be a Forever Student

A case for shop specialization We are discussing in a bird’s eye view of Shop Specialization and training. I'm with Rob Morrell, Sr. Director of Management and Technical Training at WorldPac Technical Institute and Mark Warren, training manager at WTI. So glad to share Rob and Mark’s interview with you as we are going to have a very open discussion on specialization and, as you would expect, the ‘T’ word comes up. Training! This episode tackles the challenge of what makes a specialty shop....

Taking Community Involvement to the Next Level - CarFest - Philanthropy on Steroids CarFest is an event unlike any others in the US that connect the independent service provider together with the community. All the while you are listening think how you can start, on a small scale, to do more in your community. CarFest is aptly subtitled: “Unity in the Community”. I first want to congratulate every North American service professional for all that you do in your community. There are so many of...

Mike Michalowicz - Making Your Profitability a Habit What is profit? It is the difference between the amount earned and the amount spent. Mike Michalowicz tells you that you subtract profit from sales and then learn to manage your expenses. Therefore Sales - Profit = Expenses. We discuss Mike Michalowicz great book ‘Profit First’. Mike will give you his innovative processes on profitability. He will provide insights on understanding the core principles and processes of financial gain. It...

Our Suppliers Need to Better Understand the Service Professional. Bob Greenwood, President of Automotive Aftermarket E-Learning Center points out that the supply side of our industry must find a higher level of understanding of the opportunities and challenges of the service professional. He says it’s not all about selling parts, but about how the suppliers can help the pro become more efficient, productive and profitable.

Kim Walker - Building a Story Brand People are bombarded with 3,000 marketing messages every 24 hours. What does your message say? Catch the power of ‘Story Brand’. Learn about the Guide, the Hero, the problem, and the plan among others. It is a perfect fit for growing your relationship with your client. This is a review of the book ‘Building A Story Brand’ by Donald Miller. Kim Walker is an official Story Brand Guide and along with her husband, Brian are former shop owners who are taking...

Taking Care of Your Most Valuable Asset - YOU Are you looking to do something for you? Are you exercising? Are you taking care of you? This Town Hall Academy will help you learn how to find your personal motivation. Get off the couch. It’s not OK to NOT be in shape. Many opportunities to be healthy. From exercise to eating. According to the World Health Organization — 80% of premature heart disease, stroke, and diabetes is self-inflicted. 40% of cancer is self-inflicted (Only 10% is...

Bringing Technical Proficiency to the Next Level Through Tech Mentoring Programs What is technician mentoring? It is a training program focused on technical proficiency. Helping our techs not just technical but also on effective communication, effective teamwork, positive shop culture and a higher bottom line for everyone. Encouraging a team aspect that benefits everyone involved and getting techs better at their jobs. Ensuring our industry’s growth is our Vision 2019 power panel are veteran...

Grant Swaim full time post-secondary instructor, shop owner and aftermarket instructor says the gear head days are gone

AIST - The Future of Automotive Education This episode recorded at Vision 2019 in KC brings you into the loop on Automotive Institute of Science and Technology (AIST) in Colorado Springs, CO. This new ‘non-traditional’ public charter school that will use the P-TECH model (Pathways in Technology Early College High School), designed to provide students the foundation they need to be successful in the automotive aftermarket industry when they graduate. Students will be able to enroll in a 4- or...

Aftermarket Training in the Age of Rapid Tech Changes - How To Navigate Your Training Needs The commitment to training must come from both the technicians and shop owners. We keep hearing that we are in a hi-tech industry. The stats are out there to prove that. You’ve seen so many new ADAS equipped vehicles. Have you thought about being equipped to repair them? From both the equipment and intellectual assets you need. These three professionals have seen it all and are faced with many of the...

Rob Rowsell - Achieving Success on Life’s Curved Road Rob Rowsell is a shop owner and author who is an inspiration to the automotive aftermarket. His story of the transition from a homeless individual to a recognized success is a story fit for the ages. He owns Family Auto Service in La Mesa, CA. His 4 shops employed 50 plus employees and 2 of those shops have revenues of $2 Million annually. His success is an inspiration to the automotive industry and built on resilience. Rob authored the...

Jennifer Filzen from Rock Star Marketing brings you a strong message about caring. Yes she uses the LOVE word. Jennifer says we need to show how much we care for our team, our customer and especially our families more than we do. She’ll tell you why.

Preparing Your Shop For Tomorrow’s Technician: How To Attract And Retain Your Team We know as a united industry that retaining and attracting talent into our bays is our number one concern. Sure keeping pace with technology advancements is up there, but if you don’t have the talent inside your shop to repair our high tech cars, tech becomes less a challenge. This power panel from Vision KC 2019 and brought to you by the Midwest Auto Care Alliance, tackles this tough subject that we need to...

Building New Customers David Roman from Done with Care - Auto Repair from Merium, KS and Greg Bunch from Aspen Auto Clinic from Colorado Springs and also the founder of Transformers Institute bring their A game to this discussion. We covered a wide spectrum of strategies on customer growth and trust. We enveloped the marketing side of finding new customers and then how to complete the relationship once your service writer brought them from the phone call and into the shop. David says that a...

Mitch Schneider - Legacy Industry Influencer. You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a great shop for decades and at the same time write and speak to help our industry grow. There isn’t an issue that he hasn’t tackled where his reader could take his wisdom and improve themselves and their business. One thing I wanted to know is how did it all start. If you are a Mitch Schneider fan or follower you may not know this story. You’ll...

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

Elevating our Industries’ Definition of a Mechanic/Technician The mechanic/technician is more than just the person who repairs and maintains machinery. He is an automotive professional. As we discuss bringing a new definition to the automotive mechanic, we are not trying to build a pecking order but to define the outcome of the investment in training and knowledge of technology necessary to work on today’s vehicles. Is today’s mechanic an ‘expert’, a ‘diagnostician’, or an Automotive...