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#026: 3 Ways to Up-Level Your Client Experience Next Year

We are wrapping up our mini-series on the client experience and this episode is for those of you ready to move from the 1.0 version of your client experience to the 2.0 version. From the two previous episodes - #024 and #025 - we discussed what the client experience is, why it matters (referrals of course, but other important reasons too), when it starts and ends, the client stages and the 3 musts of every client experience. Now it is time to take your client experience to the next level...


#025: 3 Musts for a Powerful but Simple Client Experience

Do you know what it is like to work with you? Have you ever thought about it from your client's perspective? I hope a smile just broke out across your face and not that concerned, scrunched up forehead look of worry and concern. Let's dive in to today's episode to learn how to create a Client Experience worth smiling about. You can find the downloads mentioned, the Client Experience Assessment, plus the other resources at the show notes pages of the Roadmap to Grow Your Business podcast at...


#024: Is this one thing holding back your referrals?

There can be a number of reasons why you aren't receiving the referrals you deserve. Most all reasons can be solved just with education and then you taking action. This episode kicks off a mini-series to give you the knowledge you need to take a different action in your business so you can start generating referrals. You can find the links mentioned in this episode of the Roadmap to Grow Your Business podcast on the show notes page at


#023: How Are You Celebrating Your Referral Sources This Time of Year

The end of the year is upon us and that provides us with a unique opportunity when it comes to our referral sources. You cannot waste this time of year - the holidays - to send a very important message to the most important people in your business. Find all links mentioned on the show notes page at of the Roadmap to Grow Your Business podcast.


#022: Power of Reverse Goal Setting

I’ve bet you’ve set goals before…and probably new year’s resolutions. But there is a reasons so many goals get set and then NEVER accomplished. Same with New Year's Resolutions (in fact research shows that 92% new year's resolutions fail). There is some good stuff when it comes to setting goals but also, much of it is wrong which keeps us from setting and CRUSHING our goals. In this episode, I am going to show you how to flip your goal setting…reverse it in fact…to have greater completion...


#021: Thanksgiving Thoughts About Your Referral Sources

It's about to be that time of year when the mailboxes begin to overflow with Thanksgiving cards followed by Hanukkah, Christmas and other holiday cards. So what do you need to know about those Thanksgiving cards - or any holiday card - BEFORE you send it. Let's find out in today's episode! You can find the show notes for the episode - including the pictures of card samples that I mention in the episode - at of the Roadmap to Grow Your Business podcast.


#020: Burning Questions From Our Listeners

Raving fans, referral compensation, referral tracking and turning a snowflake into an's episode can only mean one thing. Today I am answering listener questions. The show notes for today's episode of the Roadmap to Grow Your Business podcast can be found at


#019: How Your Promo Swag is Killing Your Referral Strategy

Who doesn't love snagging free promotional stuff from companies? Come on - most of us do. The koozies, the hats, the water bottles! But why are promotional items - or promo swag - a big no-no in your referral strategy? You can find all links referenced in the show notes at for this episode of the Roadmap to Grow Your Business podcast!


#018: The Moment(s) It All Changed

Moments...most of them seem so insignificant. But we all have some moments that changed everything. Maybe not instantly but they were the first domino to fall changing our direction, path, purpose. Some are amazing, some not so much. In this episode we are diving in to a few course altering moments for me. Why am I sharing these - some so embarrassing? Let's find out in this episode. You can find the highlights and resources mentioned including where to buy the book, Generating Business...


#017: Identify Your Who...And the Power Behind It

Knowing who are your referral sources is powerful. In fact, your list of referral sources is more valuable than your clients. Yes, that's right. In today's episode we will dive into why you should identify who your referral sources are and how to do it. You can resources and more information on the show notes page found at


#016: Saving Lost Referrals

Do you think you have captured all of the referrals you have ever received? I mean Every. Single. One? And what about capturing the source of all prospects, not just referrals. Well, it starts with a fail-proof process to capture or track every referral and a few solutions for common issues with not to ask for the information, how to get to your team to ask and more. You can find all of this in this week's episode and download my personal referral tracker here at...


#015: 5 Steps to Generate Referrals

If you think generating referrals takes a ton of hours and hours of dedicated time each week...then I cannot wait for you to learn my 5 step process to generate referrals. Yep - just 5 steps and on today's episode I will walk you through each one. You can download the 5 steps cheat sheet to follow along with the episode on the show notes page at


#014: Bumpy Road of Entrepreneurship with Neil Tyra

Owning a business can be a bumpy ride...very few of us - if any - are immune to the bumps, dips, ups and downs of starting and running a business. Our special guest Neil Trya shares his mistakes but also what worked as he grew his law practice over that last 12 years. You can access links to the resources mentioned on the show notes page at


#013: How I Stopped Selling & Dramatically Grew My Business

Admit it, "no more selling and still grow your business," it's like music to your ears. But is it real? What does it mean, exactly? How do you make it happen in your business. Is this just smoke and mirrors? Let's find our in this episode of the Roadmap to Grow Your Business podcast. You can download the resources for this episode - including the Referred Prospects Meeting Outline - and find links to all resources metioned at


#012: Building Your Prospecting Plan (Part Two)

We are following up to last week's episode on building your prospecting plan. In this episode we tackle the three parts of the sales funnel and filling the pipeline. You can download the sales funnel at Don't forget to leave a rating and review of the Roadmap to Grow your Business podcast.


#011: Building Your Prospecting Plan (Part One)

One of the most dreaded terms and activities - for most people - in building your business is prospecting...a dreaded but necessary part of the sales process. So how do you build a prospecting plan that will work for your business and for you? Let's find out in this two part episode. Find all the resources mentioned in episode #011 and #012 including the sales funnel activity at


#010: Special Q&A on Referrals from Listeners

In our special episode this week I am answering questions submitted from podcast listeners or members of my free community, Referrals Without Asking Facebook group. We are talking generating more referrals from corporate clients, not sounding desperate or awkward when you let clients know you have availability (this one is important!) and 3 ways to overcome market saturation to stand out to receive referrals. Grab all the links and take the free 7 Day Referral Growth Challenge over on the...


#009: Lies We Believe About Referrals

Lies. Just flat our lies. And we shouldn't believe them. No matter how long they have been around or persisted. These lies about referrals should be let's shine the truth light on them today. There are lies about referrals that have been around for a really long time that are holding us back from fully embracing what referrals can do for our business. Check out the show notes page at for a link to the free 7 Day Referral Growth Challenge that I...


#008: What a Referral Is and Is NOT

Do you know what a referral really is? It's true definition - its two unique parts that separate it from other lead generation terms. And more importantly, do you know when you've actually received one? Unfortunately we commonly confuse other lead generation terms or sales lingo as referrals which dilutes the definition of a referral. This dilution over time has turned referrals into more of a catch all phrase versus it being the single-handedly most valuable way to generate new...


#007: Part 2 - What To Do When You Need More Referral Sources

In this episode #007, we are diving in to the final two steps of the four steps process to increase the number of referral sources. This is a follow up episode to #006 so to pick up the first two steps and learn some easy misconceptions on who referral sources are...start with #006 first. Make sure to check out the show notes page at and download the episode mini-workbook, Increasing Your Referral Sources. Don't feel overwhelmed -the mini-workbook is only 4...