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Service Without Excuses With Rob M Lyon

Business & Economics Podcasts

The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.

The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.

Location:

United States

Description:

The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.

Language:

English

Contact:

732-527-8281


Episodes

When Does Your Manager Suck?? Are They Truly Mentoring Your Crew??

1/17/2022
Hello everyone and I hope you’re having a great Monday and start of your normal week. This time of year if you’re in a disaster restoration field you’re probably pretty busy, but I hope a few minutes come your way so you can listen to some of the value information located in this podcast. A couple weeks ago we talked about when holding onto an employee for too long is a bad thing and that you should make the move typically more swiftly than dragging it out. In this situation I discuss the...

Duration:00:21:49

What your customer and clients think about you is much different with Dr. Michael Solomon!

1/12/2022
It’s truly amazing what we as business owners think about our business and what’s most important to our customers and clients and why they would want to do business with us. Ironically it’s not that way at all, why customers and clients decide to hire our services has very little to do with the technical abilities we have are all the bells and whistle‘s we can offer to them. In this podcast with our guest Michael Solomon we discussed just that, Michael is a professor at St. Joseph’s...

Duration:00:38:07

What Exactly is a COACH & What Does A CONSULTANT Do??

1/10/2022
In our next segment of asked the coach, I’m going over just that and what exactly is a couch and what is a consultant. They both have some similarities and many common points, however they are actually completely different from one another. A consultant as a person that works on a project usually something long-term that has an end goal that is extremely measurable upfront for the most part. It can encompass everything from leader ship training to tactical training with your front line...

Duration:00:14:32

When is it time to Let an Employee Go? How do I Know??

1/5/2022
And this weeks edition of asked the coach, we discuss when is the right time to move on from a particular employee, and maybe even when it’s a good time for them to move on as they are not happy as well. There’s an old term higher slow, and fire fast and I don’t believe this is any different. In a business you’re supposed to take your time to make a logical and rational decision like anything including personal relationships, but sometimes it’s best to put in an to things that inevitably...

Duration:00:08:39

Why it's important to make the right impression the first time with Joe Baracata of Joebaracata.com

12/20/2021
Most of our service businesses can make mistakes and go back the next day to fix them, but in the wedding entertainment business that’s not possible. It doesn’t mean that you have to be perfect because as most of us know perfections to death of any business, however making something memorable that can’t be re-created a second time means the margin of error needs to be kept to a minimum. When you were working with your clients to give them a day that is even beyond the imagination and for the...

Duration:01:39:03

Should I grow or "Scale" My Service Business?? Is it Time??

12/20/2021
When it comes to talking about scale or scaling a business the long term question is when is it right, and when is it not. Companies like Shake shack I’ve gone the route of the IPO and a become a publicly traded entity on Wall Street therefore growing your business through this method, and then there’s companies like five guys burgers and fries which are growing their business model through franchising. Both can work very well and both started with one single location before scale was even a...

Duration:00:20:39

Are You a Natural Born Leader?? Most likely not or everyone would be a General!!

12/17/2021
One of my colleagues just bragged to me about his natural born leader, and how lucky he was that he found this person. As I said in the podcast I took a step back for me to say such a thing does not exist. People can have great leadership potential having a type personality, but true leader ship comes to experience, mentoring, and training. If natural born leaders existed, everyone fresh out of Boot Camp would be a general in six months,, we know for the most part less this person was a...

Duration:00:14:31

What you need to know about the “SEVEN” Main Parts to Your Business, Not The 7000 with Al Levi

11/8/2021
We all feel there are a million different working parts to our business that need to happen all at once and on schedule. Would you be surprised to find out they’re actually only seven. In this episode with industry icon Al Levi of the seven power contractor explains it it’s action packed podcast what you need to spend most of your time focusing on. He comes from a diverse background of serial entrepreneurs, even though he was financially comfortable at the age of 50 he decided to teach...

Duration:01:05:00

Selling Vs Marketing Part 2, Which comes first The Chicken or the Egg!!

11/3/2021
We have spent some time on this in the past talking about the major differences between what marketing your service businesses, and the selling of your services. In this episode I talk about some simple examples of what the differences from my perspective, think of marketing as the framework of your home that’s being built. You have a vision of what you want and frame by frame as well as piece by piece become the base for what you’re about to do next. When you arrive at the next point you’ll...

Duration:00:18:34

What's Your Small Business Financial Health Like?? Season 3 Episode # 6

11/1/2021
One of my coaching clients asked me a rather odd question, in particular the fact that he runs A multi million dollar business. His question was I don’t understand what cash versus accrual accounting is, and I’d really like to understand it because my financial people have not explained it to me. Because this to me seems so much it became a great topic , we did one for this episode of the service without excuses podcast. Having a simple financial education and understanding core concepts in...

Duration:00:23:44

Do You Have A "Systems Driven Business" Episode 5 / Season 3

10/22/2021
When we think of systems, most of the time it’s spent on logistics part of the daily, weekly, monthly and even yearly parts of the business. But did you know your business much like the curves in the Mississippi river have turns around major and minor cities and that’s all back in the day goods and services were moved from one location to the other. Your business is absolutely no different it needs to hit these ports or these sections of your business to become part of your operating Stream....

Duration:00:16:36

What are the Key Strategies To Growing Your Plumbing Company Right Now!! With Ryan Matthews of My Guy Plumbing

9/22/2021
There were very specific reasons that people are successful in this world, none more important in a mindset along with a great strategy. We have to make sure our companies have a culture of growth as well as teamwork. My guest today Ryan Mathews of my guy Plumbing here in New Jersey is a true definition of this, he made sure his company culture was the most important thing therefore his customers will be treated with the utmost respect. His company is growing at lightning speed much due to...

Duration:00:28:59

Do You have a sense of Urgency?? And How is it affecting your business Episode 4/ Season 3

7/12/2021
Is there a secret that you were not aware of when it comes to what your customers want indeed? When it comes down to it your customers time is valuable just like yours and if you like a sense of urgency meeting you demands they will clearly go to your competition for does. And season three episode four we go into a deep dive of why a sense of urgency is needed along with many stories and reasons they should be at the forefront of your business. I always knew a sense of urgency personally as...

Duration:00:21:22

Battle Lessons That Will Transform your Business, But Your Life with Former Navy Seal Sniper Trainer and 26 Year Veteran!!

7/1/2021
Less than 1% of the American public makes the decision to join the US military, within that less than 1% make it to the level I guess today has. This gentleman has a distinguished 26 year career of which much of it was a seal team operator, in particular this gentleman was a sniper instructor with missions that can only be approved by one person “The President of The United States”. William Branum tells us a fascinating story of how we came from meager beginnings growing up in Mississippi to...

Duration:01:13:11

Persistence or Patience for this weeks Sunday Morning Minutes for 6/27/21

6/27/2021
Hello everyone and welcome to this weeks Sunday morning minutes for June 27, 2021. Today we cover the two P’s both persistence and patience and when are each or both needed at the same time. They are examples in your life every day that when things start going wrong they only tend to get worse, this is a fact we’ve all had we’ve all dealt with, however it’s times like those for your test your patience but be persistent with moving forward and not letting it bother you. Patience is something...

Duration:00:07:20

Should I Diversify or Should I Partner??? Episode 2/ Season 3

6/22/2021
One of my coaching clients asked me about diversification adding additional services, they asked me if it was a smart move and a nutshell I explain to them exactly what I do in this episode of season two / episode two of the service without excuses podcast. Diversification can be an awesome thing, however can also be a complete nightmare if done incorrectly or ill prepared to put the time and investment into adding a service. Adding things that are related and can be done within the capacity...

Duration:00:16:52

If a Picture Used To Be Worth a Thousand Words, Today It's Worth 1,000,000 for Season 3/ Episode 1

6/21/2021
They used to say that a pictures worth 1000 words, well with the advent of platforms like Instagram, Facebook, and Google it is now become worth 1 million words literally. Are you constantly looking to build and maintain a company culture similar to we spoke the other day with our guest Ivan Turner about, are your customers getting the full picture of what you were doing for them, even or your employees getting the full picture of what your company is all about. In season three episode one...

Duration:00:14:09

How good is your company Culture, You may need to look in the Mirror with Ivan Turner

5/30/2021
One of the biggest things going on right now not just in the service business industry but in every industry is hiring the right help. We know competing with the government is a lost cause when it comes to employee loyalty. Because of this we have to take something we can’t control and turn into a positive that we can, having the right company culture is crucial coming out of the pandemic of 2020 into 2021. How good is your company culture, do you make them feel welcome and needed as a true...

Duration:00:42:49

What's your Follow Thru, Are You Documenting Potential Problems for this Weeks Sunday Morning Minutes 5/23/21

5/23/2021
We’ve all had those customers and clients no matter how hard we try to make the job the best possible , the outcome does not always fall in line with our standards. There are times where we need to fall in our own sword and fix the problem, and there are also times when a customer initiates a response because nothing will make them happy in the end. A good way to minimize this as much as possible is to document and take pictures of potential problems on the job site as well as any Extra...

Duration:00:07:19

Are You Overwhelmed, Is The Stress Of Running a Service Business Slowly Burning You Out?? With Dawna Campbell of Dawnacampbell.com

5/20/2021
We have all had overwhelming and stress in our daily life at some point, in particular as an entrepreneur it can seem like a never ending circle of things “hitting the fan” time after time. It’s how we deal with moments like those that define us and truly define our success. We have also heard the term take a deep breath with something that is turning into chaos, however Dawna Campbell explains how to break down these rushing thoughts and rebuild and re-train your thought patterns correctly...

Duration:00:26:04