ServiceTalk - The ServiceTick Podcast

In ServiceTalk Show 6 ServiceTick Technology and Innovation Director Paul O'Brien and Head of Product Paul Middlege talk to Davies Group CEO Dan Saulter about what Davies does and how it does it, how ServiceTick fits into the group and what impact technology will have on the group's future.

In a new bite-sized format, Show 5 unveils 'Servicetick Emotion Score' ('SES', pronounced 'sĕz'), to help you understand how your customers feel about your business

In ServiceTalk Show 4 ServiceTick Technology and Innovation Director Paul O'Brien and Head of Product Paul Middlege discuss Paulo's recent trip to San Francisco and a major new update from ServiceTick, 'Bedrock'.

In ServiceTalk Show 3 ServiceTick Technology and Innovation Director Paul O'Brien is joined by ServiceTick Managing Director Jason Wolfe and Davies Group Corporate Development Director Matt Button to talk acquisitions, integration and corporate culture.

In this second show in the new ServiceTalk series, hosts Paul O'Brien and Paul Middlege are joined by ServiceTick Insight Director Thomas Cowper-Johnson, covering Facebook's use of surveys to determine the trustworthiness of news sources, the rise of AI in customer feedback and a number of other VoC related topics. Do you have feedback for the podcast? We'd love to hear it!

In this first show of the new ServiceTalk series, hosts Paul O'Brien and Paul Middlege introduce ServiceTick, talk about the product offering as a whole and our IVR product specifically, where ServiceTick is hosted and how one of this year's hottest gifts, the Amazon Alexa, might impact the world of customer feedback. Got feedback for the podcast? We'd love to hear it!