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The CUInsight Experience

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Welcome to The CUInsight Experience. Hosted by Randy Smith, co-founder of CUInsight.com. In each episode we have wide ranging conversations with thought leaders from around the credit union community and beyond. What issues are facing credit unions in banking, payments and fintech? What are they working on to help? What leadership lessons and life hacks have they learned along the way? What’s the greatest album of all time? These questions and more will be asked and answered in each episode. The goal of The CUInsight Experience is to take a deeper dive with people and find the gems we can all learn and grow from. Thank you for tuning in. Enjoy.

Welcome to The CUInsight Experience. Hosted by Randy Smith, co-founder of CUInsight.com. In each episode we have wide ranging conversations with thought leaders from around the credit union community and beyond. What issues are facing credit unions in banking, payments and fintech? What are they working on to help? What leadership lessons and life hacks have they learned along the way? What’s the greatest album of all time? These questions and more will be asked and answered in each episode. The goal of The CUInsight Experience is to take a deeper dive with people and find the gems we can all learn and grow from. Thank you for tuning in. Enjoy.
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Location:

United States

Description:

Welcome to The CUInsight Experience. Hosted by Randy Smith, co-founder of CUInsight.com. In each episode we have wide ranging conversations with thought leaders from around the credit union community and beyond. What issues are facing credit unions in banking, payments and fintech? What are they working on to help? What leadership lessons and life hacks have they learned along the way? What’s the greatest album of all time? These questions and more will be asked and answered in each episode. The goal of The CUInsight Experience is to take a deeper dive with people and find the gems we can all learn and grow from. Thank you for tuning in. Enjoy.

Twitter:

@CUinsight

Language:

English

Contact:

8645905511


Episodes

Lauren Culp - Looking Forward (#39)

9/20/2019
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“When one of us succeeds, we all rise.” - Lauren Culp Welcome to episode 39 of The CUInsight Experience podcast. Hosted by Randy Smith, Co-Founder of CUInsight.com. In this episode, Randy has a conversation with Lauren Culp, the new Publisher and CEO of CUInsight.com. Randy and Lauren talk about the need for credit unions to embrace their identity and nimbly adapt to changes both for the market and for the workforce. Lauren shares her perspective on how credit unions will be able to keep...

Duration:00:36:59

Amy Downs - Resist Complacency (#38)

9/13/2019
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“It’s not so much what happens to you in life that matters, it’s how you choose to respond to it.” - Amy Downs Welcome to episode 38 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder of CUInsight.com. In this episode, Randy is talking to Amy Downs President and CEO of Allegiance Credit Union in Oklahoma City, she is a motivational speaker, an IronMan Triathlete and an Oklahoma City Bombing survivor. Amy discusses what happened to her and her co-workers when the federal...

Duration:00:45:56

Jill Nowacki - Bring Your Whole Self (#37)

9/6/2019
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“Opportunities are abundant. Time is scarce. Being intentional matters.” Jill Nowacki Welcome to episode 37 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder of CUInsight.com. In this episode, Randy is talking to Jill Nowacki, President and CEO of Humanidei, a human capital strategy firm launched this summer to help organizations become workplaces of choice for today’s workforce. Jill and Randy discuss her new company, how to find talented people, and some of the...

Duration:00:47:53

Tansley Stearns - Dreaming Big (#36)

8/30/2019
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“What’s the outcome the member cares about?” - Tansley Stearns Welcome to episode 36 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder, and publisher of CUInsight.com. In this episode, Randy has a conversation with Tansley Stearns, the Chief People and Strategy Officer at Canvas Credit Union in Denver Colorado. Randy and Tansley discuss the war for talent and her goal to make credit unions the employer of choice for college graduates. Tansley talks about the...

Duration:00:46:38

Mark Weber - Leaning In (#35)

8/23/2019
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"If we are going to leave a legacy in life, let's leave a rich one." - Mark Weber Welcome to episode 35 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder, and publisher of CUInsight.com. In this episode, Randy is talking to Mark Weber CEO and Chairman of Strum, the new face of Weber Marketing Group. Strum with Mark at the helm is doing research into artificial intelligence and other ways to make it possible for credit unions data to be actionable. Mark shares the...

Duration:00:59:25

Melina Palmer - Seeking Answers (#34)

8/16/2019
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"It’s very easy to find the right answer to the wrong question." - Melina Palmer Welcome to episode 34 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. On this episode, Randy is chatting with Melina Palmer the host of The Brainy Business podcast and a teacher of behavioral economics. She helps entrepreneurs and companies to understand the small changes that can make a big difference in increasing engagement. Listen in as Melina shares...

Duration:00:42:19

George Hofheimer - Pressure is a Privilege (#33)

8/9/2019
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"If you don’t want to know the truth, don’t ask the question." - George Hofheimer Welcome to episode 33 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. On this episode, Randy is chatting with George Hofheimer, the EVP Chief Research and Development Officer at Filene. Learn all about George’s time in the Peace Corps, the challenges credit unions face today, and what’s new at Filene. Filene is a research organization invested in...

Duration:00:45:20

Bob Trunzo - Pushing and Driving Change (#32)

8/2/2019
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“The highway is littered with dead squirrels who couldn't make up their mind.” - Bob Trunzo Welcome to episode 32 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. On this episode, Randy is chatting with Bob Trunzo the president and CEO of CUNA Mutual Group. Learn about the pace of change in financial services, agile technology, and why risks are important to take. Bob and Randy start the conversation off discussing how credit unions...

Duration:00:37:07

Neen James - Listen with Your Eyes (#31)

7/26/2019
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“Great leaders understand that everyone needs intentional attention.” - Neen James Welcome to episode 31 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today Randy is chatting with Neen James, the author of Folding Time and Attention Pays. She is also a top leadership expert and motivational speaker who challenges those she works with to leverage their focus and pay attention to what matters in work and life. Randy and Neen discuss...

Duration:00:50:56

Teresa Freeborn - Dispelling the Myth (#30)

7/19/2019
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"Start early, be bold, and just follow your heart." - Teresa Freeborn Welcome to episode 30 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Teresa Freeborn the president and CEO of Xceed Financial Credit Union and a board member of CUNA. Randy and Teresa discuss awareness, inclusion, and the things credit unions need to do to stay relevant in today’s financial world As a board member for CUNA, Teresa has been a...

Duration:00:42:01

Charlie Amato - Attention to Detail (#29)

7/12/2019
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"If you become complacent, your business begins to fail." - Charlie Amato Welcome to episode 29 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder, and publisher of CUInsight.com. Today’s guest is Charlie Amato. Charlie is the chairman and co-founder of SWBC, a board member of the Federal Reserve Bank of Dallas, and one of the owners of the San Antonio Spurs. His bio is long and his contacts are big names, but service is one of the pillars of his character. Gary and...

Duration:00:34:04

Adrian Johnson - Culture of Caring (#28)

7/5/2019
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“Live simply, care deeply, speak kindly, and give of your time and your treasure.” - Adrian Johnson Welcome to episode 28 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Adrian Johnson the senior vice president and chief financial officer of MECU of Baltimore. He is also the board chair of the African American Credit Union Coalition. We chat about the mission and purpose of the credit union in the Baltimore community...

Duration:00:48:47

Lois Kitsch - Trust the Process (#27)

6/28/2019
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“Truly trust that life works and that things will work out.” - Lois Kitsch Welcome to episode 27 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Lois Kitsch the co-founder of CU Difference. She has worked for years in developing bright minds not only in the credit union space but also within the world as a whole. Lois and I sat down while in Kenya to discuss the developmental education programs both in the US and...

Duration:00:28:43

Lynette Smith - Willing to Share (#26)

6/21/2019
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"Admit it, correct it, and put in place procedures to prevent it from happening again." - Lynette Smith Welcome to episode 26 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Lynette Smith the president and CEO of TruEnergy FCU and serves on the boards of the African American Credit Union Coalition and the Metropolitan Area Credit Union Management Association. We discuss rebranding and determining when it is necessary...

Duration:00:56:19

Linda Bodie - Figuring Out What Works (#25)

6/14/2019
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"Do what you love and love what you do." - Linda Bodie Welcome to episode 25 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Linda Bodie the president and CEO of Element Federal Credit Union in Charleston, WV. We discuss her path to leadership as well as diversity, equity, and inclusion. Linda also talks about what small credit unions should do to stay relevant and thrive in today’s market. Linda and I started our...

Duration:00:49:54

John Spence - Communication is Key (#24)

6/7/2019
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"Deal decisively with mediocrity." - John Spence Welcome to episode 24 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is John Spence is a consultant and coach to organizations all over the world. He works with startups and businesses in the Fortune 10. He’s been named as one of the top 50 leaders to watch by the American Management Association. He is committed to making the complex, Awesomely Simple. John and I discuss...

Duration:00:46:00

Jeanne Bliss - Start with the Customer (#23)

6/5/2019
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"You can operationalize empathy." - Jeanne Bliss Welcome to episode 23 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Jeanne Bliss the founder and president of Customer Bliss and the co-founder of the Customer Experience Professional Association. She is one of the foremost experts on customer-centric leadership and the role of the chief customer officer. She is a consultant and thought leader. She guides C-suites all...

Duration:00:25:45

Bradley Leimer - Data is King (#22)

5/31/2019
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"You show me your wallet and I’ll show you your values." - Bradley Leimer Welcome to episode 22 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Bradley Leimer the co-founder of Unconventional Ventures. He works with startups in the fintech ecosystem and mentors entrepreneurs. He believes in bringing diversity to the fintech ecosystem and that anybody with a great idea should have the chance to succeed. He truly is one...

Duration:00:53:44

Leo Ardine - Searching Inside Yourself (#21)

5/24/2019
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"Every time my mouth is open I’m not able to learn what others know." - Leo Ardine Welcome to episode 21 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. In case you haven’t already heard of Leo Ardine, let me give a brief introduction. He’s the President and CEO of United Teletech Financial, a board member of the New Jersey Credit Union League, and a graduate of the Search Inside Yourself Leadership Institute. And that’s just the...

Duration:00:49:43

Caroline Willard - Being Fearless Not Reckless (#20)

5/17/2019
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“We are all just experimenting all the time." - Caroline Willard Welcome to episode 20 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. I’m excited to introduce Caroline Willard, the President and CEO of the Cornerstone Credit Union League, as today’s guest! She’s also a board member of CUNA and one of my scuba diving and travel buddies. We’ll dig into gender diversity and the need for inclusion, innovation and disruption in credit...

Duration:00:55:14