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The GoodPractice Podcast

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United Kingdom

Language:

English

Contact:

01312213100


Episodes

122 — How do we contribute to the customer experience?

11/20/2018
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In a volatile, highly competitive business environment, organisations need to do more than just provide great customer service. They need to provide a great customer experience. But what exactly is CX and what does it mean for L&D? This week on the GoodPractice Podcast, Ross D is joined by Owen and River Island's Mike Collins to discuss how L&D can contribute to the customer experience. If you'd like to share your thoughts on this episode, you can find us on Twitter @ross__dickie...

Duration:00:36:08

121 — How do I build a Personal Learning Network?

11/13/2018
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Who do you turn to when you need to learn something new? The person sitting next to you? Your manager? A former colleague? By developing a Personal Learning Network (PLN), you can expand this list as wide as you like. On this week's GoodPractice Podcast, L&D consultant Fiona McBride joins Owen and Ross G to share her advice and experiences with her PLN. If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @FionaMcBride. To find...

Duration:00:37:38

120 — Why are most webinars so terrible?

11/5/2018
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At face value, webinars seem pretty great. They're cost-effective, they're accessible and they can be recorded for later use. So, why are they always so rubbish? This week on the podcast, Ross D is joined by James McLuckie and Jo Cook to look at what ails the webinar, and what can be done to make it better. If you'd like to share your thoughts on this episode, you can find us on Twitter @ross__dickie, @JamesMcLuckie and @LightbulbJo. To find out more about GoodPractice, visit...

Duration:00:33:14

119 — How can data transform your L&D function?

10/29/2018
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Two weeks ago we spoke about how all of our training efforts have the potential to create data. This week, we're discussing what that looks like in practice. Sky's Derek Mitchell joins Owen and Ross G to discuss how we can collect and visualise data so that it can help us shape our learning engagements. If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP and @OwenFerguson. Derek is on LinkedIn. To find out more about GoodPractice, visit...

Duration:00:37:38

118 — How do you develop a remote workforce?

10/22/2018
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Technology has made remote working a reality in many organisations, unchaining us from our desks and freeing us to get stuff done no matter where we are. But what does that mean for learning? How do you develop a workforce dispersed across different regions and time zones? To help answer this question, Ross D is joined by Jonny Anderson and Stewart Hardie from GoodPractice, alongside return-guest Gina Lodge, CEO of the Academy of Executive Coaching. If you'd like to share your thoughts on...

Duration:00:41:06

117 — Do we have evidence for training's impact?

10/16/2018
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Around the globe, billions are spent on workplace training. Some people even do it for a living. But does it have an impact on performance? On this week's GoodPractice Podcast, Ross G and Owen are joined by McDonald's Kevin M. Yates to discuss. If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @KevinMYates. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. You can find...

Duration:00:39:16

116 — What makes a good learning leader?

10/9/2018
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This week on the GoodPractice Podcast, Ross D and Owen are joined by Mike Prokopeak, Editor in Chief at Chief Learning Officer magazine, to discuss what it takes to be a great learning leader. If you'd like to share your thoughts on this episode, you can find us on Twitter @ross__dickie, @owenferguson and @Prokotweet. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus. If you're interested in checking out the Chief Learning Officer...

Duration:00:38:37

115 — What skills does a 21st-century L&D team need?

10/1/2018
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It's been six years since the Learning & Performance Institute put out their first Capability Map. So what's changed? This week on the GoodPractice Podcast, Ross D and Owen are joined by guests Michelle Ockers and Donald Taylor to discuss their work on the 2018 Capability Map, and the skills L&D practitioners need to be successful. If you'd like to share your thoughts on this episode, you can find us on Twitter @ross__dickie, @owenferguson, @MichelleOckers and @DonaldHTaylor. To find out...

Duration:00:29:49

114 — Who's responsible for gender equality?

9/24/2018
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This week on The GoodPractice Podcast, we're revisiting inclusion with a focus on gender. How do we understand the phrase 'gender gap' and what can be done to make equality a feature of our organisations? Ross G and Cat from the GoodPractice team are joined by Emerald Publishing CEO Vicky Williams and AoEC CEO Gina Lodge to discuss. If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP, @CatGoodPractice and @Emerald_VW. You can get in touch with...

Duration:00:36:52

113 — How can xAPI drive performance?

9/18/2018
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In our second visit to the land of xAPI, Ross G and Jonny from the GoodPractice team are joined by experts from overseas. Author and performance strategist Ajay Pangarkar and Instructional Developer for the Internet of Things Anthony Altieri share their views, with a focus on leveraging data to improve performance. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @BioFractal, @BizLearningDude and @AA_Altieri. To find out more about GoodPractice,...

Duration:00:37:17

112 — How do you design for behaviour change?

9/11/2018
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It's an exciting week on The GoodPractice Podcast as Cathy Moore joins Ross G and James to explore her 'action mapping' technique. Action mapping is an outcomes-focused approach to behaviour change that we use at the start of every project. It was a real thrill to discuss it in detail (and check that we were doing it right!). If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @JamesMcLuckie and @CatMoore. To find out more about GoodPractice, visit...

Duration:00:33:41

111 — One organisation or multiple silos?

9/4/2018
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Is it possible to bring different functions together to enhance the employee experience? Or are we doomed to live in a world where all 20 cartons of milk have a different department name written on them? In this week's GoodPractice Podcast, Ross G and Owen are joined by EPIC's Gary Cookson to explore the impact that interactions across departments have on the employee experience. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and...

Duration:00:35:57

110 — What's in your L&D book bag?

8/28/2018
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Way back in episode 103 ("We need to stop overcomplicating learning"), Owen and Ross D proposed a special episode focused on the non-fiction books that thought an L&D professional could learn from. This week on The GoodPractice Podcast, we're releasing that episode. As well as recommendations from Ross D, Owen, Gemma and Ross G, we've got a long list of books that our extended podcast family have suggested via Twitter. So dust off your library card and prepare to fill your tote as we dive...

Duration:00:38:58

109 — Who's responsible for Diversity and Inclusion?

8/21/2018
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As political rhetoric becomes more divisive, public and private organisations have been moving in the opposite direction: putting diversity and inclusion centre stage. But who is responsible for ensuring that such programmes actually make a difference to organisations and people? And how do we make sure that words translate into action? In this week's episode of The GoodPractice Podcast, Ross G is joined by Cat MacLeod and Reed Business Information's Sukh Pabial to share their ideas. If...

Duration:00:39:17

108 — What is the proper role of L&D?

8/14/2018
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Everyone loves workplace learning. It means two days away from the office with the potential for a decent lunch! But it shouldn't actually involve 'learning', should it? In this week's episode of The GoodPractice Podcast, Nick Shackleton-Jones from PA Consulting joins Ross G and Owen to ask if we need to reposition workplace learning so that it can truly make a difference in our colleagues' lives. We ask what 'proper' L&D would look like, and discuss the importance of discomfort. If you'd...

Duration:00:37:03

107 — To coach, or not to coach?

8/2/2018
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Managers in many organisations are increasingly encouraged to adopt a 'coaching' approach to team development. But what does this mean? Can you 'be a coach' after just a two-day workshop? And how do you navigate the power dynamic that exists between manager and team member? On this week's GoodPractice Podcast, coach Jo Wainwright joins Ross G, James and Gemma to share her experiences. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP,...

Duration:00:32:56

106 — Evidence-based L&D

7/26/2018
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Everyone and their uncle is a learner, but does this mean that everyone knows about learning? Our guest this week, Mirjam Neelen, thinks not. This week, she joins Ross G and Owen to talk about the evidence base that we should all be referring to when designing experiences. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @MirjamN. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice and...

Duration:00:39:34

105 — Implementing learning technologies

7/23/2018
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After nearly 20 years of implementing learning technologies, we've successfully found more and more elaborate ways to dump content that no one needs. Is there a better way? On this week's podcast, Fosway's David Perring joins Ross G and Owen to explore their research into how organisations are using digital technologies. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson and @DavidPerring. To find out more about GoodPractice, visit...

Duration:00:33:56

104 — Cognitive psychology in L&D

7/17/2018
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Learning styles, right-brain vs. left-brain, brain training — for those working in learning and development, cognitive psychology can seem like a minefield. On this week's episode of the GoodPractice podcast, Ross D and James are joined by Dr Rebecca Gordon to find out what L&D professionals really need to know about cognitive psychology. If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @JamesMcluckie or @DrRebeccaGordon. To find out more about...

Duration:00:32:37

103 — We need to stop overcomplicating learning

7/10/2018
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If you work in Learning and Development for a large organisation, there's a good chance that at some point you've spent years putting a programme together, only to find that by the time it launches the original stakeholders have left. On this week's podcast, Ross D and Owen are joined by Steph Clarke to ask if this approach is overcomplicating learning - or oversimplifying it. If you'd like to share your thoughts on the podcast, you can find us on Twitter @Ross__Dickie and...

Duration:00:29:26