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4 Industry Waves Impacting the Medical Practice w/ Ken Comée of CareCloud - 081

11/6/2018
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If you're a medical practice, 4 major industry waves are rocking your boat. New demands bring new opportunities for fast practices that can quickly get physician alignment around a strategy that will maintain physician autonomy and increase reimbursement. Equally as important, the patient expectation has changed. They demand convenience and flexibility and want to interact with their care in new and innovative ways. Physicians can accept this, or ignore it at their own peril. I'm...

Duration:00:48:30

How to Launch and Grow a Virtual Care Service w/ Henry Ford Health System and Vidyo - 080

10/31/2018
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Virtual Care. Telehealth. Telemedicine. Whatever you call it, there are very real benefits to patients and health systems when you do Virtual Care right. But there are many obstacles too. On this episode, we talk with Courtney Stevens, Director of Virtual Care at Henry Ford Health System and Brian Young, Director of Healthcare Solutions Marketing at Vidyo about how to develop a Virtual Care strategy, gain buy-in from clinicians and patients, deliver service and measure success along the...

Duration:00:59:23

HCAHPS and the Patient Safety vs. Patient Satisfaction Conundrum w/ Christine Greene and Maurits Hughes from HITS2018 - 079

10/25/2018
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This episode is part of our in-depth coverage of the Healthcare Infection Transmission Systems Consortium (HITS) 2018 conference in Nashville, TN that took place September 18-20th. Check out all our HITS 2018 episodes here, and look for more throughout the month of October. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) measures a patient's satisfaction with the quality of their care during their stay at the hospital. It measures things like staff...

Duration:00:27:25

Clean Air and Patient Satisfaction w/ Samantha Kitchen of Radic8 from HITS2018 - 078

10/24/2018
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This episode is part of our in-depth coverage of the Healthcare Infection Transmission Systems Consortium (HITS) 2018 conference in Nashville, TN that took place September 18-20th. Check out all our HITS 2018 episodes here, and look for more throughout the month of October. There are plenty of reasons to be concerned with air quality in the hospital environment. The obvious ones are related to patient safety, but as we move toward a more consumer-directed healthcare system and as CMS...

Duration:00:09:42

Preventing HAIs at the Source w/ Al Wickheim and Laura Barker of Prodaptive Medical Innovations from HITS 2018 - 077

10/17/2018
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This episode is part of our in-depth coverage of the Healthcare Infection Transmission Systems Consortium (HITS) 2018 conference in Nashville, TN that took place September 18-20th. Check out all our HITS 2018 episodes here, and look for more throughout the month of October. Benjamin Franklin told us that “an ounce of prevention is worth a pound of cure”. Healthcare-associated infections (HAI) cost U.S. hospitals as much as $45 Billion per year. We've covered many of the ways you can...

Duration:00:14:44

Bringing Science to the Art of Hospital Cleaning w/ Michael Rochon from HITS2018 - 076

10/17/2018
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This episode is part of our in-depth coverage of the Healthcare Infection Transmission Systems Consortium (HITS) 2018 conference in Nashville, TN that took place September 18-20th. Check out all our HITS 2018 episodes here, and look for more throughout the month of October. ... Hospital cleaning is one of the most important activities in Infection Prevention and Control. However, chemical cleaners that aim to kill all of the microbes aren't always as effective as you might think. At...

Duration:00:20:56

Why Healthcare Needs a Systems Approach with Jason "The Germ Guy" Tetro from HITS 2018 - 075

10/10/2018
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This episode is part of our in-depth coverage of the Healthcare Infection Transmission Systems Consortium (HITS) 2018 conference in Nashville, TN that took place September 18-20th. Check out all our HITS 2018 episodes here, and look for more throughout the month of October. Adapted from Jason "The Germ Guy" Tetro's Opening Keynote at HITS 2018 Have you ever written the perfect checklist? You left no stone unturned and accounted for every possible step that needed to occur. You trained...

Duration:00:40:06

Quality Talks 2018 Preview | Andy Reynolds | NCQA - 074

10/8/2018
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When it comes to healthcare conferences, it's easy to get stuck in an echo chamber. Too often it's the same ideas about the same topics from the same people. That's why I found last year's Quality Talks event so refreshing. NCQA brought together a varied set of speakers and topics that were guaranteed to offer a fresh perspective to anyone who attended - they certainly did for me. Plus, as a 1-day event, it was easy to get in and get out without disrupting my entire week, and the deep,...

Duration:00:19:19

The New Patient Journey and its Impact on Healthcare Marketing w/ Carrie Liken of Yext - 073

10/2/2018
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The patient journey has changed drastically in the past 5 years and it's having an outsized impact on healthcare marketing. You know about the "Google-effect", but did you know that 83% of patients are not going to the hospital website to research doctors and services? And now with Alexa, Apple Car Play and Android auto, voice-first is adding a brand new wrinkle. In short, there are many ways for your patients to find you and if you aren't managing the digital landscape, then you're...

Duration:00:58:39

Robotic Surgery: Business Cases, Benefits and Myths | Dr. Roger Smith | The Nicholson Center - 072

9/19/2018
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Robotic surgery is a loaded term. Just reading the words can bring Hollywood-inspired images of fully autonomous robot doctors to mind. But that's not what's happening in the industry today. The "robots" are merely tools used by doctors, just like a stethoscope or a scalpel. And they have some interesting use cases and value propositions to health systems. For example, they can act as a great equalizer by helping young surgeons perform subtle movements that would otherwise take them years...

Duration:00:57:01

Transforming the Prescription Decision Process Between Physicians and Patients w/ Surescripts CEO Tom Skelton - 071

9/12/2018
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Unanticipated high out-of-pocket prescription costs negatively impact patient safety and may lead to increased healthcare spending later. According to the Truven Health Analytics-NPR Health Poll for Prescription Drugs (June 2017), the most cited reason by respondents who did not fill their prescription was cost (67%). Prior-authorization is another hurdle, and when it's required, according to today's guest, medication adherence drops precipitously. In general, medication treatment...

Duration:00:52:48

The California Provider Directory Utility w/ Jon McBride & Rajan Shah - 070

9/3/2018
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We've talked extensively about the problem with provider directories. It's a fundamental issue in healthcare administration and many of our processes are built on top of it. I've called it healthcare's ultimate death by paper cut. Now, we're starting to see new solutions in the market. Last week we looked at an open-source industry solution. This week we're looking at the statewide effort in California. California's Senate Bill 137 (SB-137), the "toothiest" provider directory law to date,...

Duration:00:57:12

An Open Source Industry Platform for Provider Directory | Gunjan Siroya | RosterSource - 069

8/22/2018
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We've talked extensively about the problem with provider directories. It's a fundamental issue in healthcare administration and many of our processes are built on top of it. I've called it healthcare's ultimate death by paper cut. Today we're going to talk about solutions. On this episode, I talk with Gunjan Siroya, Principal Partner at Netspective, about RosterSource. It's an open source industry platform that enables physician roster data exchange across systems and organizations,...

Duration:01:01:50

Cost Savings Opportunities on the Business Side of Healthcare | The CAQH Index | Reid Kiser and Dr. Kristine Burnaska - 068

8/15/2018
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$11.1 Billion. That's how much, according to the 217 CAQH Index, the healthcare industry could save by transitioning to fully electronic administrative transactions. The transactions are for things like claim submission, eligibility and benefit verification, pre-authorization, etc. These are clearly defined standards and many of them are widely adopted. This is real interoperability in healthcare and it's in place today. Yet, not everyone is participating. Why is that? How can we expand...

Duration:00:59:24

HITS 2018 - A Catalyst for Change in Infection Control - 067

8/7/2018
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Controlling the transmission of infections isn't one person's job and it can't be measured with a few key performance indicators. It's breaking down barriers to allow for collaboration between all interested parties. And that's exactly what's being done at the Healthcare Infection Transmission System (HITS) Conference this September 18-20th in Nashville, TN. Today I'm joined by Dr. Christine Greene, Principal Research Investigator for the Sanitation and Contamination Control unit of the...

Duration:00:43:47

Finding the right words - Stacey Richter - Relentless Health Value Podcast - 066

8/2/2018
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How do you get everyone to stick to the strategy? With doctors, CEOs, and Congress all trying to move healthcare forward, where is the progress? This week's discussion dives deep into the components of making change happen. From shared understanding to aligned incentives, Stacey Richter from the Relentless Health Value Podcast and I explain why change is so hard and how to get everyone working towards a common goal. 0:43 Everything in the industry is viewed very differently by different...

Duration:00:56:01

The Right Kind of Patient Education - Stacey Richter - QCHealth - 065

7/26/2018
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What a patient does at home during the time between doctor visits has the largest effect on the outcome of their care. The instructions doctors and nurses give patients at the point of care varies greatly and give health systems an opportunity. Stacey Richter, Co-President of Aventria Health Group and host of The Relentless Health Value podcast joins me to talk about her new company QCHealth and how patient education can have a huge affect on quality metrics. 2:04 Are we defining patient...

Duration:00:51:30

LexisNexis and AMA Collaboration on Proider Directory | Dara Prince-Olsen | Tammy Weaver | 064

7/19/2018
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Patients are buying health insurance based on misleading information. Incomplete or incorrect provider directories can obstruct patients from accessing care. Additionally, the healthcare industry is building its administrative workflows on top of this bad provider data, creating all types of inefficiency. Today on the podcast I'm joined by Dara Price-Olsen and Tammy Weaver to discuss the LexisNexis and AMA collaboration on Provider Directories. We hear a story early on showing how easy it is...

Duration:00:55:38

Internet Marketing for Healthcare Practices - Garrett Smith - 063

7/7/2018
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Even the best doctors in the world can have their patients stolen away by savvy online marketing. Practices are doing their patients a disservice by not doing everything they can to prevent that from happening. In this episode, I sit down with Garrett Smith, CEO of InboundMD and author of Book Now! Internet Marketing for Healthcare Practices, to discuss how everyone from large practices to solo docs can improve their online marketing. Garrett lays out an easy-to-use checklist to rev your...

Duration:01:01:15

How to pitch a journalist before a conference - Jeff Byers - Healthcare Dive - 062

6/29/2018
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Having a great product is not always enough to be news worthy. It is much easier to get noticed at a conference when you know what journalists are looking for. On this episode, Shahid and I get a behind the scenes look at how to hack healthcare news. Jeff Byers, Associate Editor at Healthcare Dive, tells us how he spots trends, how to pick which conferences to attend and shares dozens of tips for how to get your company's story placed above the fold. 1:25 How you can reach out to get PR...

Duration:00:46:50