The Mind Tools L&D Podcast

Have you ever found a learning technology that you were convinced was going to transform your organization, only to have your IT team act as a blocker? Maybe they were being difficult, but maybe you just hadn't involved them early enough? In this episode of The Mind Tools L&D Podcast, Jon Baxter, founder of Baxter Thompson Associates, joins Ross Garner and Owen to share the benefits of strategic partnering. We discuss: The concerns that IT colleagues have when asked to implement a new technology The need to prioritize initiatives beyond 'what L&D want to achieve' How to partner with IT teams to deliver results. During the discussion, Jon referenced the failure of the UK air traffic system. In 'What I Learned This Week', Owen discussed the Artefact app. And Ross discussed All The Words Ran Free, the debut poetry collection from his wife Amy. Check it out on Amazon. For more from Jon, visit strategicdigitalbusinesspartner.com The competency model and organizational partner maturity sheet, that Jon referenced, are available at:sdbp.institute/r/WOs For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Owen Ferguson Jon Baxter

This year, at the ATD Conference in San Diego, friend-of-the-show Will Thalheimer asked Ross G what he was working on. Ross replied: ‘Well, how much do you know about Mind Tools?’ To whit Will said: ‘I hardly know anything.’ This astounded Ross. Will has been on our show multiple times, and Ross feels like he talks endlessly about Mind Tools and what Mind Tools does. And so Will offered to host this one-off deep dive into who we are, and what we do. We hope you enjoy it! We explore: what the core ‘Mind Tools’ product and platform are for how Ross’s Custom development team approach client challengesquickfire questions to make you think, then argue. For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can find Will at: worklearning.com If you listened to this episode at all (we had doubts), please do drop a quick note to Ross, just to let him know: rgarner@mindtools.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross GarnerOwen FergusonWill Thalheimer

Coaching usually takes a standard format: a series of conversations in which the coachee considers their goals, reflect on how they think and behave, and sets down their intentions. What if the coachee didn’t just talk, but instead used a variety of other medium to express and develop themselves? In this week’s episode of The Mind Tools L&D Podcast, Gemma explores this concept with experienced coaches Andréa Watts from UnglueYou and Marie Loney from Glow Consultancy. We discuss: · what “creativity” is · how we (and our brains) benefit from being creative · “creative” techniques that L&D teams and managers can use. In ‘What I Learned This Week’, Gemma mentioned learning about clouds on the wonderful Cloud Appreciation Society’s website. To find out more about Andréa, her Coaching Collage Technique and how she can support you and/or your team, visit her website: UnglueYou.co.uk. Marie Loney is the found of Glow Consultancy. You can find out more about Marie and how she helps her clients on her website: glowconsultancy.london For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can also contact rgarner@mindtools.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: · Gemma Towersey · Marie Loney · Andréa Watts

Productivity is traditionally calculated with a simple division: total output / total input. Great for measuring widget production, not so much for gauging how productive a knowledge worker has been. So how do we measure productivity when there isn’t a widget in sight? In this week’s episode of The Mind Tools L&D Podcast, Gemma and Ross Garner are joined by Chelsea Pyrzenski, Global Chief People Officer at WalkMe, to discuss: What we mean by productivity How we measure productivity in different contexts The challenges in convincing others to measure differently. In ‘What I Learned This Week’, Ross discussed reasons why the Wirecutter is losing readership. He was referring to The Atlantic’s article ‘What happened to Wirecutter?’ Gemma’s learning about one of the chemical compounds responsible for petrichor came from Losing Eden by Lucy Jones. She discovered even more about geosmin in The Scientist’s article, ‘The unusual functions of geosmin’. To find out about WalkMe’s platform and other solutions, visit walkme.com. For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can also contact rgarner@mindtools.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Gemma Towersey Chelsea Pyrzenski

What do we mean by ‘evidence-based leadership development’? Development of evidence-based leaders? Or an evidence-based approach to leadership development? Well, both. In this week’s episode of The Mind Tools L&D Podcast, Ross G and Nahdia are joined by Helen Bailey, Head of Learning and Development at Strategi Solutions, to discuss: · what ‘evidence-based’ leadership development looks like · what we mean by ‘evidence’ · how to measure leadership. During the discussion, Helen referenced the Centre for Evidence Based Management. For more on this topic, see: Beech, D.2018. Effective Leadership in Uncertain Times. Wisbech, UK: Cambridge Leadership Development. Also Michelle Parry-Slater’s book, The Learning and Development Handbook, and Michelle Ockers’ interview with Laura Overton for the Learning Uncut podcast. For more from Helen, check out strategisolutions.co.uk In ‘What I Learned This Week’, Helen referenced the CIPD Learning Work Survey Report 2023 and Evidence Based Practice Factsheet. For an excellent intro to scaffolding in a digital learning context, see: Shapiro, A. M. (2008). Hypermedia design as learner scaffolding. Educational technology research and development, 56, 29-44. This paper is behind a paywall, so you can also see this advice from Wiley. Ross discussed realistic AI avatars from HeyGen. For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can also contact rgarner@mindtools.com. And finally, Ross promised some case studies of the kind of work that Mind Tools do. You can find these at: mindtoolsbusiness.com/case-studies Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: · Ross Garner · Nahdia Khan · Helen Bailey

Many organisations are accused of not doing enough to support marginalised groups. But even those who do try to make a difference often end up accused of hypocrisy. Is it safer to stay quiet than to talk about equity, diversity and inclusion (ED&I) at work? In this week’s episode of The Mind Tools L&D Podcast, Ross G and Nahdia are joined by Heeral Gudka, founder of Convergent, to discuss: · the evolution of ED&I · the risks both of speaking up and staying quiet · the need for alignment between external messaging and internal reality. During the discussion, Ross and Nahdia both referenced our episodes with Margaret Greenberg and Gina Greenlee, authors of The Business of Race. See: · 279 — Why work is the ideal place to talk about race · 298 — How can L&D promote an anti-racist workplace? Ross also mentioned the book Creativity, Inc, by Ed Catmull. In ‘What I Learned This Week’, Ross and Heeral discussed Zoom’s decision to mandate a return to the office. The article from The Economist that Nahdia referenced was ‘The working-from-home illusion fades’. For more from Heeral, visit Convergent. There you’ll find out more about her journey from the insurance sector to where she is now: curating 6 to 18 month learning journeys and providing pragmatic consultancy and support to senior leadership teams, People teams and HR directors. You can also find her on Linkedin, where she discusses a pragmatic and commercial approach And for the Mindtools listeners, Heeral has a special gift. Fill in this form to be sent Convergent's guide on Inclusive HR Policies and Practices (usually £4.99, but free to the first 20 people who use the link). For more from Mind Tools, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can also contact rgarner@mindtools.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: · Ross Garner · Nahdia Khan · Heeral Gudka

Earlier this year, the Mind Tools and Emotion at Work teams ran a fringe event at the CIPD Festival of Work. At the event, we asked participants for their ‘Hot Takes’: something that's a little bit provocative - but might actually be true. This week, in a special crossover episode, The Mind Tools L&D Podcast team are joined by Phil and Lizzi from Emotion at Work to reveal the winner: Most employees aren't actually that interested in L&D. We discuss: During the discussion, Phil referenced the Kirkpatrick Model of evaluation. Ross referenced the work of Shannon Tipton to help L&D teams develop a brand. In ‘What I Learned This Week’, Nahdia referenced the Edelman Trust Barometer and British Social Attitude Survey. Phil referenced Kids Week at the London Theatre. For more from Emotion at Work, including their podcast where you can find their own crossover episode, visit: emotionatwork.co.uk For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can also contact rgarner@mindtools.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross GarnerNahdia KhanPhil WillcoxLizzi Philokyprou

How do L&D leaders decide where to spend their time? Who gets access to their budget? How do we deal with those colleagues where we have to say: 'No, that's not a priority'. In this week’s episode of The Mind Tools L&D Podcast, Ross G is chatting L&D governance with a panel of L&D pros: From Phoenix Group, Carl Akintola-Davies; from Mitie, Dolly Ogundimu and Marc Harvey; and, from Merlin Entertainments, James Clemence. We discuss: During the discussion, a recurring refrain was the word ‘boondoggle’. We also referenced learner surveys. For more on this, see our episode with Dr Will Thalheimer. In ‘What I Learned This Week’, Carl discussed a paper on ‘zombie leadership’ from Professor Alex Haslam. It’s not published yet, but you can get some insight into the topic in this video. Dolly discussed the value of benchmarking. Marc discussed work from the NeuroLeadership Institute. For more from Merlin Entertainments, check out their: YouTube channelInstagramPodcast For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can also contact rgarner@mindtools.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross GarnerCarl Akintola-DaviesDolly OgundimuMarc HarveyJames Clemence

Scenario-based learning takes learners beyond a short-term memory check, instead challenging them to respond to real-life situations. But how do we make sure they’re effective? In this week’s episode of The Mind Tools L&D Podcast, Ross G and Gemma are joined by instructional design superstar Christy Tucker to discuss: · Why scenario-based learning is effective · The characteristics of a great scenario · How to write scenarios that are realistic and challenging During the discussion, Ross referenced that the French Horn isn’t actually French: https://www.yourclassical.org/story/2019/06/25/why-do-we-call-it-a-french-horn He also referenced Dr Patti Shank’s book Write Better Multiple-Choice Questions to Assess Learning: https://www.pattishank.com/books Christy referenced the work of Karl Kapp: https://karlkapp.com/ She also referenced Clark Quinn: https://quinnovation.com/index.html In ‘What I Learned This Week’, Christy discussed amigurumi: https://www.amigurumi.com/ Ross discussed a video from Nicholas Thompson, CEO of The Atlantic, about a study on the impact of AI on radiology: https://www.linkedin.com/posts/nicholasxthompson_mostinterestingthingintech-activity-7092255623727181824-f4_N/ The full paper is online at: Agarwal, N., Moehring, A., Rajpurkar, P., & Salz, T. (2023). Combining Human Expertise with Artificial Intelligence: Experimental Evidence from Radiology (No. w31422). National Bureau of Economic Research. https://www.nber.org/papers/w31422 For more from Christy, see: · Her blog - https://www.christytuckerlearning.com/ · Her business - https://www.syniadlearning.com/ · Her course - https://www.yourbranchingscenario.com/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. You can also contact rgarner@mindtools.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: · Ross Garner · Gemma Towersey · Christy Tucker

In the past, if you had difficulty thriving in a traditional school, your parents travelled a lot, or you were a child actor, you had the option to study online. Post-Covid, that approach is growing in popularity. On this week’s episode of The Mind Tools L&D Podcast, Ross and Nahdia are joined by Cambridge Assessment’s Matt James to hear his insights into online education. We discuss: Techniques for engaging children in online learning Building social connection and managing wellbeing online How lessons from online schools apply to workplace learning. In ‘What I Learnt This Week’, Ross discussed the impact that an AI assistant had on the performance of customer service reps: https://www.npr.org/sections/money/2023/05/02/1172791281/this-company-adopted-ai-heres-what-happened-to-its-human-workers Looking for help creating engaging digital learning for your workplace? Mind Tools can help. Contact custom@mindtools.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Nahdia Khan Matt James

What makes a good presentation? When should and shouldn’t you use a presentation to communicate your ideas? Why do most presentations suck? On this week’s episode of the Mind Tools L&D Podcast, Ross D and Owen are joined by Andrea Pacini, Head of Ideas on Stage and author of Confident Presenter, to discuss: · why so many of us feel nervous about presenting · the importance of tailoring presentations to the action you want your audience to take · how to use the pSCORE method to deliver better presentations To pick up a copy of Andrea’s book, Confident Presenter, head to: https://amzn.eu/d/bKswMEe To get the most out of the book, start by taking the ‘Confident Presenter Scorecard’ to assess your presentation skills in under 3 minutes: https://ideasonstage.com/score If you’re interested in attending an Ideas of Stage web class, you can sign up here: https://www.ideasonstage.com/uk/masterclass In ‘What I Learned This Week’, Owen referenced the delightful ‘Tiny Awards’: https://tinyawards.net/ His favourite submission was ‘Acronymy’, whose goal is to define every word in the dictionary using an acronym: https://acronymy.net/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross Dickie Owen Ferguson Andrea Pacini

It’s been 20 years since the launch of the Learning Performance Benchmark: the industry-leading tool for measuring the health of the L&D profession. And, to celebrate, Ross G is joined on this week’s Mind Tools L&D Podcast by some of the key players in that story. Laura Overton, Founder of Learning Changemakers and Co-Creator of Emerging Stronger, set up the Benchmark in the first place. Nahdia Khan, Chief Impact Officer of Mind Tools, is responsible for the Benchmark today. Dr Anna Barnett, Senior Researcher at Mind Tools, analyses and writes up the Benchmark data. And Michelle Ockers​, Organisational Learning Strategist & Learning Team Capability Builder, Founder of Learning Uncut and Co-Creator of Emerging Stronger​ uses the Benchmark with her clients - so can give insight into its practical application for learning teams. We discuss: · L&D’s changing relationship with social media · The surprising decrease in blended learning · The impact of the pandemic on where L&D spends its time. To read our 20 anniversary report, visit: https://mindtoolsbusiness.com/research-and-reports/l-d-in-organizations-20-years-of-research To take the Benchmark, see: https://mindtoolsbusiness.com/solutions/learning-performance-benchmark During the discussion, Michelle referenced the book Thinking, Fast and Slow by Daniel Kahneman. In ‘What I Learnt This Week’, Nahdia discussed ‘L&D's role in employee wellbeing: A 2023 survey’: https://www.trainingzone.co.uk/resources/lds-role-in-employee-wellbeing-a-2023-survey Laura recommended the book Beyond Measure by James Vincent. Ross recommended season 3 of the podcast Not Playing With Lex and Dan: https://www.theincomparable.com/notplaying/ Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross GarnerLaura Overtonorhttps://www.learningchangemakers.com/Nahdia KhanDr Anna BarnettMichelle Ockersorhttps://learninguncut.global/

Cognitive diversity brings enormous benefits to teams. How can we proactively recruit and support people who are neurodivergent? In this week's episode of The Mind Tools L&D Podcast, speaker and trainer Reena Anand speaks to Gemma and Ross about neurodiversity, barriers to inclusion and what we can do to topple those barriers. · what neurodiversity is · the intersection of neurodivergence and race · how managers and L&D can create neuroinclusive environments. During the podcast, Reena referenced a couple of research papers. Birkbeck University of London’s ‘Neurodiversity at Work 2023’ report can be downloaded here: neurodiversityinbusiness.org/research/ Research by Cambridge University, Maastrict and Newcastle Universities titled ‘Association of Race/Ethnicity and Social Disadvantage With Autism Prevalence in 7 Million School Children in England’ looking at interrelation of autism and race/ethnicity can be accessed here: https://docs.autismresearchcentre.com/papers/2021_Roman-Urrestarazu_Association-of-race-ethnicity-and-social-disadvantage.pdf Reena has also provided a link to a case study on the Wells Fargo Neurodiversity Program that we didn’t have time to discuss on the podcast. Read it here www.wellsfargojobs.com/en/diversity/neurodiversity/ You can find out more about Reena’s work by visiting her website www.reenaanand.com or LinkedIn page www.linkedin.com/in/reenaanand/ In ‘What I Learnt This Week’, Ross told us about the phenomenon of “Car brain”. Read The Atlantic’s article ‘Everyone has ‘Car brain’’ here https://www.theatlantic.com/technology/archive/2023/07/car-devotion-motor-vehicle-deaths-danger/674613/ For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on LinkedIn. Reena AnandRoss GarnerGemma Towersey

Coaching, once the preserve of a privileged elite (ie: the leadership team), is increasingly seen as a useful tool that can help all of us perform better in our roles. But how do we roll coaching out to a wider audience when the cost of a single coaching session is relatively high? In this week’s episode of The Mind Tools L&D Podcast, Ross G and Owen are joined by author, speaker and coach Jenny Garrett OBE. We discuss: · Opportunities to democratize coaching · The challenges associated with ‘managers as coach’ · How technology is shaping the future of coaching. To find out more about Jenny, visit Sue, visit: jennygarrett.global/ If you’re wondering what happened to Skype, check out this post from Wired: wired.co.uk/article/skype-coronavirus-pandemic (basically, it’s been largely replaced by Teams in the business world). In ‘What I Learned this Week’, Owen discussed ‘How the biggest consumer apps got their first 1,000 users’, from Lenny’s Newsletter: lennysnewsletter.com/p/how-the-biggest-consumer-apps-got Ross discussed The Economist’s take on ‘How Britain can become an AI superpower’: economist.com/leaders/2023/06/15/how-britain-can-become-an-ai-superpower If, like Owen, you disagree with The Economist, contact: letters@economist. Looking for help rolling out coaching to your organization? Mind Tools can help. Contact custom@mindtools.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: · Ross Garner - @RossGarnerMT or on LinkedIn · Owen Ferguson - @OwenFerguson or on LinkedIn · Jenny Garrett - @JenniferGarrett or on LinkedIn

Do you consider yourself an inspiration? Most of us don’t. But everybody has the capacity to inspire others to act and, in L&D, that’s basically part of the job! In this episode of The Mind Tools L&D Podcast, Ross G and Owen are joined by author and adventurer Sue Stockdale, the first British woman to ski to the Magnetic North Pole. We discuss: · Sue’s background and adventures · How we as individuals can inspire and motivate others · How to scale inspiration across an entire organization. To find out more about Sue, visit: https://suestockdale.com/ In ‘What I Learned this Week’, Owen discussed the strange goings on at Reddit: nytimes.com/2023/06/16/style/whats-going-on-with-reddit.html Ross discussed Dr Libby Sander’s article on the psychological impact of where we work: news.com.au/finance/work/at-work/disastrous-experiment-real-reason-behind-hated-return-to-work-push/news-story/6f377ea396388a531de6cedf89936fe5 And Sue discussed positive visualization, leading to an unexpected appearance from Ben Goldacre’s Golden Arse Beam: theguardian.com/commentisfree/2011/jul/08/bad-science-effective-things-silly-places For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: · Ross Garner - @RossGarnerMT or on LinkedIn · Owen Ferguson - @OwenFerguson or on LinkedIn · Sue Stockdale - @SueStockdale or on LinkedIn

It’s very strange. For years, we’ve been told that people want ‘resources, not courses’. But, when you ask them, it’s longer-term skill development that they’re interested in. This week, Mind Tools are launching the most dramatic new content type in our library in years, Skill Bites: a nudge-based approach to course design that leverages spaced repetition, retrieval practice and learner motivation to trigger a measurable change in behaviour. So, to dig into how it works, our learning experience guru Gemma is joined by product pro Owen, righteous researcher Gent and cool copy guy Keith to discuss: How ‘Skill Bites’ work The product development approach that went into their launch The mechanisms through which they make a measurable difference – and how we measure it! To try Skill Bites, visit mindtools.com and subscribe for a membership. In ‘What I Learned this Week’, Gent trotted out a well-known fact about negotiation (well known to listeners of this podcast, anyway): businesstoday.in/magazine/features/story/harvard-business-schools-deepak-malhotra-bt-mindrush-64450-2016-12-26 And Gemma recommended the podcast Mother, Neighbour, Russian Spy: audible.co.uk/pd/Mother-Neighbor-Russian-Spy-Podcast/B0C2WG5CRV#:~:text=She's%20really%20a%20Russian%20spy,boss%20and%20even%20her%20children For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Gemma Towersey - @GemmaTowersey or on LinkedIn Owen Ferguson - @OwenFerguson Gent Ahmetaj - @GentAhmetaj Keith Jackson - LinkedIn

The HR and L&D sectors are built on a foundation of outsourcing. Often, the secret ingredient to ensuring those products and services add value is… the person buying them! So, this week on The Mind Tools L&D Podcast, we ask: what are the characteristics of a client who has a high likelihood of gaining value from their supplier? Ross G and Gemma are joined, from our sales team, by Lara Kidd and Samantha Nicks. We discuss: · why the client is so important to the implementation of any HR or L&D technology · actions the client can take to increase the likelihood of success · advice for people in a buying position. In ‘What I Learned this Week’, Gemma discussed Douglas Stuart’s novel Shuggie Bain. Ross G discussed David Grann’s non-fiction book The Wager. For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: · Ross Garner - @RossGarnerMT or on LinkedIn · Gemma Towersey - @GemmaTowersey or on LinkedIn · Lara Kidd – LinkedIn · Samantha Nicks - LinkedIn

In The Resilience Handbook, occupational psychologist and author Sukh Pabial outlines three elements which can make us more resilient: positive psychology, emotional intelligence and mindfulness. But is this something we can only develop on our own, or can L&D build the resilience of others? In this week’s episode of The Mind Tools L&D Podcast, Sukh joins Ross G and Owen to discuss: · how inner work is a pre-requisite to being able to help others · the extent to which L&D teams running webinars, workshops and courses can help others build resilience · the organizational conditions that lead to more resilient teams. You can find Sukh’s book online at: amazon.co.uk/Resilience-Handbook-practical-understanding-resilience/dp/1739331702 During the discussion, Sukh referenced Google’s ‘Project Aristotle’. See: rework.withgoogle.com/print/guides/5721312655835136/ In ‘What I Learned this Week’, Owen discussed the impact of exercise on health: Singh, B., Olds, T., Curtis, R., Dumuid, D., Virgara, R., Watson, A., ... & Maher, C. (2023). Effectiveness of physical activity interventions for improving depression, anxiety and distress: an overview of systematic reviews. British Journal of Sports Medicine. See: bjsm.bmj.com/content/early/2023/03/02/bjsports-2022-106195 Sukh discussed Lior Locher’s blog ‘One week in the life of mobility restriction and experiences with the general public’. See: linkedin.com/pulse/one-week-life-mobility-restriction-experiences-general-lior-locher Ross discussed Ezra Klein’s article ‘Beyond the “Matrix” Theory of the Mind’. See: nytimes.com/2023/05/28/opinion/artificial-intelligence-thinking-minds-concentration.html For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: · Ross Garner - @RossGarnerMT · Owen Ferguson – @OwenFerguson · Sukh Pabial - @SukhPabial

You had an idea for say, a product or service. You created it and rolled it out to a small target group. It worked - a success! It’s now time to expand, to unleash it onto the world. How do you make sure it continues to be a success? This is the question John A. List sets out to answer in his book, The Voltage Effect. In this book club episode of The Mind Tools L&D Podcast, Gemma is joined by Owen and Ross Dickie to get to grips with List’s suggestions for successful scaling. We discussed: the avoidable errors that lead to “voltage drops” the actions that promote “voltage gains” i.e., successful scaling what these mean for L&D professionals. In ‘What I Learned this Week’, Owen described how he set a goal and trained for the Etape Caledonia 2023. You can find out more about next year’s event here: https://limelightsports.club/event/etape-caledonia-2024 Ross told a story about a cunning negotiation concerning an image on Theodore Roosevelt’s campaign poster. Here’s an article about it: https://wheeler.substack.com/p/update-teddy-roosevelt-the-secret Gemma was astounded to learn of the number of teeth all dogs have. She found this information on this site: https://www.petvaxah.com/site/blog/2022/07/15/dog-teeth For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: · Gemma Towersey – @GemmaTowersey · Ross Dickie – @RossDickieMT · Owen Ferguson – @owenferguson

You might offer employees the best content libraries, training or toolkits in the world, but if they don’t know what’s there, or when or why they’d access it, it’s useless. In these situations, you need a creative approach to grab learners’ attention and give them compelling reasons to keep them coming back. In this week’s episode of The Mind Tools L&D Podcast, Gemma is joined by the team behind a successful engagement project at Heathrow Airport: Steph Constantinides, Charlotte Blake and Claire Gibson. We discussed: · how Heathrow colleagues were using the toolkit · the idea-generation and production processes for campaign assets · the results and the future of campaign-based learning at Heathrow. In What I Learnt this Week, Charlotte discussed the surprisingly low percentage of LinkedIn users who contribute content to the platform. Read more about this here: kinsta.com/blog/linkedin-statistics. Claire discovered that she could get US preclearance in Dublin Airport. If you’re also heading to the US from Dublin (perhaps you’re also going to the Taylor Swift concert?), there’s more about that here: dublinairport.com/flight-information/travelling-to-usa/usa-preclearance/us-customs-and-border-protection-video If you’re not going to the concert, here’s one of Claire’s favorite Taylor Swift songs to make up for it. Gemma described Naismith’s rule, having read about it in Mountaincraft and Leadership by Eric Langmuir. For more from us, including access to our back catalog of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with (some of) our speakers on Twitter: · Gemma Towersey - @GemmaTowersey · Claire Gibson – @claireisdigital Our other speakers are on LinkedIn, so head over there to connect with: · Charlotte Blake · Steph Constantinides