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The TRUST Show

Business & Economics Podcasts

Welcome to The Trust Show. I’m your host, Yoram Solomon, researcher of trust, and the author of the book of trust. In this educational podcast, I will challenge you to think differently about trust, through the 8 laws of trust and the 6 components of trustworthiness. I will share my own stories, experiences of others, trust research, and sometimes, reflect on a news item. And through those, I will show you how to build trust, be trusted, and know who to trust.

Welcome to The Trust Show. I’m your host, Yoram Solomon, researcher of trust, and the author of the book of trust. In this educational podcast, I will challenge you to think differently about trust, through the 8 laws of trust and the 6 components of trustworthiness. I will share my own stories, experiences of others, trust research, and sometimes, reflect on a news item. And through those, I will show you how to build trust, be trusted, and know who to trust.

Location:

United States

Description:

Welcome to The Trust Show. I’m your host, Yoram Solomon, researcher of trust, and the author of the book of trust. In this educational podcast, I will challenge you to think differently about trust, through the 8 laws of trust and the 6 components of trustworthiness. I will share my own stories, experiences of others, trust research, and sometimes, reflect on a news item. And through those, I will show you how to build trust, be trusted, and know who to trust.

Language:

English

Contact:

(972) 332-1490


Episodes

S5E8: TRUST and Feedback—Part VI: Feedback and Feed Forward

5/22/2022
There is a new approach to feedback, referred to as “feed-forward” (compared to “feed backward”, which is what the classic type of feedback is referred to). The idea behind “feed-forward” is that instead of giving feedback after the deed is done, when there is no opportunity to implement this feedback (at least not on the deed that was already done), you should give “course corrections” while the work is still being done. It is forward-looking (thus “feed-forward”) compared with...

Duration:00:23:20

S5E7: TRUST and Feedback—Part V: How to Take Feedback

5/15/2022
This is the fifth episode in the mini-series about TRUST and Feedback, and the second about TAKING feedback. In this episode, I will explain the importance of not being defensive when you get feedback, and what not to do when you get it. The episode will discuss again perception versus reality, but this time from the recipient’s perspective. Finally, it will explain how to benefit the most from the feedback you receive, and how to follow up after you received it.

Duration:00:24:39

S5E6: TRUST and Feedback—Part IV: Are you Ready to Take Feedback?

5/8/2022
The fourth episode of the TRUST and Feedback mini-series starts to address taking feedback. First, why do I call it “taking” feedback and not “getting” or “receiving” feedback? Why is taking feedback important to you? What should you do if nobody gives you feedback (and why aren’t they giving you feedback?). You will learn what to do when you are offered feedback but are not ready to take it, and what to do when you suspect that feedback is given to you with ulterior motive.

Duration:00:23:59

S5E5: TRUST and Feedback—Part III: How to Deliver Feedback?

5/1/2022
In the third episode of this mini-series about trust and feedback, you will learn how to deliver negative feedback in a constructive and effective way and how to be positive when you deliver negative feedback. You will also realize that there is such a thing as too much feedback, and how to deal with a recipient who doesn’t want to take your feedback. Finally, I will discuss my personal opinion of the “Feedback Sandwich” method (hint: I don’t like it).

Duration:00:38:05

S5E4: TRUST and Feedback—Part II: Why are you Giving Feedback? Perception vs. Reality, When and Where to Give Feedback?

4/24/2022
This is the second of a six-episode mini-series about TRUST and feedback. This episode will discuss your reasoning for giving feedback and the relationship between perception and reality in your feedback. Once you know you want to give feedback, you will learn how to see if the recipient of feedback is ready to take your feedback, what to do if they are not, and when and where you should give that feedback.

Duration:00:36:07

S5E3: TRUST and Feedback—Part I: Accountability, Reciprocity, and Positive Feedback

4/17/2022
There is a reciprocal relationship between trust, giving feedback, and receptivity to feedback. In one of my surveys, I found that when you trust someone, you are 106% more willing to give them the direct, unfiltered feedback they need to hear, rather than tell them what you think they want to hear. But this reciprocity doesn’t end there. When you give someone the feedback they need, with the clear intention (through their eyes) of helping them become a better version of themselves, they...

Duration:00:32:57

S5E2: Why is TRUST Declining?

4/10/2022
TRUST is continuously declining. There are multiple sources, assessments, and surveys that show that. But why is it declining? It was said that the first step to solving any problem is recognizing that there is one. But the second step is to understand why. Why is trust declining? In this episode, I will use the 6 components of my trustworthiness model, and show how behaviors in each one of them cause the decline of trustworthiness and, as a result, a decline in the level of trust. In the...

Duration:00:36:28

S5E1: TRUST and First Impression

4/3/2022
One of the six components of my trustworthiness model is time. Time is one of the “what you do” group of dynamic components. Time accelerates the impact that the interaction's positivity (or negativity) has on your trustworthiness level. But not all time is equal. You know that it takes time to build trust. You also know that once you lose trust, it is almost impossible (or takes a tremendous amount of time) to rebuild it. You also heard that “nobody gets a second chance to make a first...

Duration:00:27:30

S4E12: TRUSTABILITY, Your Greater Responsibility

3/20/2022
My 8th Law of Trust states that the level of trust I have in you is the product of my Trustability, or my willingness to trust other people in general, and your trustworthiness. In workshops, I typically say that there is nothing you can do about the former (my trustability), and everything you can do about the latter (your trustworthiness). This is also why my Trust Habits workshop focuses on forming habits that will build your own trustworthiness. But that’s not entirely true. There is...

Duration:00:23:25

S4E11: Can You TRUST Customer Reviews?

3/13/2022
The idea of posting and relying on customer reviews comes from the fifth law of trust: that trust is transferrable. If you trust one person, who trusts another person, you may trust that other person too. The better business bureau (BBB), Amazon, Google, and many other companies use such reviews. Before you buy almost anything, before you download a song, go to a movie, or book a hotel room, you check reviews. You buy if you see positive reviews, and you don’t buy if the reviews are...

Duration:00:29:29

S4E10: How do you Measure TRUST?

3/6/2022
Trust is the foundation for everything. With trust, you have creativity, productivity, and financial results. With trust, you have strong marriages and healthy relationships with your kids, parents, and friends. But how do you measure trust? Trust is a relatively intangible, abstract construct that’s hard to measure. You can’t just send a questionnaire and ask people “what is the level of trust in your organization?” Trust is relative, and therefore no absolute answer would be accurate. Yes,...

Duration:00:29:00

S4E9: What Does TRUST Have to do with the Boardroom?

2/27/2022
When the organization has high trust, customers prefer to buy from it, even at higher prices. The employees are less stressed, more engaged, and more satisfied with their jobs. They are capable of conducting a constructive disagreement that leads to creativity. Those high trust companies are more innovative and productive. Projects are completed on time and budget 45% more than low-trust organizations. They deliver 5 times higher profits and 286% higher shareholder returns. It’s all good....

Duration:00:29:22

S4E8: TRUST and Breaking the Rules

2/20/2022
Once again, I’m recording an episode in response to something Simon Sinek said. In a LinkedIn post, he wrote “We don't trust people to follow the rules. We trust people to know when to break them.” I understand the need to be provocative and contrarian, but is this statement true? Is that how we should decide who we trust and who we don’t trust? In this episode, I will break down the relationship between trust and following, or breaking rules. I will also broaden the scope of the discussion...

Duration:00:24:09

S4E7: Is TRUST More Important Than Performance?

2/13/2022
In one of his videos, Simon Sinek makes the point that trust is more important than performance. I agree with a lot of what he says, but not with this statement. In this episode, I will give you two reasons why I so strongly disagree with this statement, but also, given that trust is relative, how do you balance those two?

Duration:00:20:36

S4E6: How Many People Can You TRUST?

2/6/2022
How many people can you really trust? Is there a limit to the number of people you can trust? In this episode, I will answer this with a definite YES. But to answer the question “how many?” I would have to say, “it’s complicated.” In this episode, I will uncomplicate things. I will explain what factors affect how many people you can trust, and how much you can really trust them. This episode is a little philosophical, but would help you answer that question yourself. The answer will be based...

Duration:00:24:16

S4E5: Trust and COVID-19

1/30/2022
The COVID-19 pandemic, now entering its third year, had a major impact on trust in many ways. Some might say that the impact is not smaller than the events of 9/11. In this episode, I will discuss things such as our trust in the media, science, and experts, the impact of virtual meetings on intimacy and trust, the impact of the polarization around masks and vaccines on trust, the quality of education, and the impact it will have on trust in the future, and the great resignation. I will not...

Duration:00:30:28

S4E4: 10 Ways to be More Accountable and Trusted (Part II)

1/23/2022
This is the second part of this two-part episode on accountability. The Merriam-Webster dictionary defines accountability as “an obligation or willingness to accept responsibility or to account for one's actions.” In my research, I found a very strong link between trust and accountability. Like any trust relationship, this one, too, is reciprocal. If you behave in an accountable way, I will trust you, I will give you autonomy because I trust you not to abuse it, and you will then trust me,...

Duration:00:23:31

S4E3: 10 Ways to be More Accountable and Trusted (Part I)

1/16/2022
The Merriam-Webster dictionary defines accountability as “an obligation or willingness to accept responsibility or to account for one's actions.” In my research, I found a very strong link between trust and accountability. Like any trust relationship, this one, too, is reciprocal. If you behave in an accountable way, I will trust you, I will give you autonomy because I trust you not to abuse it, and you will then trust me, and be even more accountable. Accountability cuts across many...

Duration:00:28:30

S4E2: How to Achieve Your New Year’s Resolutions

1/9/2022
It’s that time of the year, and we set our new year resolutions. But, before you set your new year resolutions, let me ask you one question: did YOU achieve LAST year’s resolution? I found a statistic that showed that 35% of people kept ALL their 2020 resolutions. That’s not bad! 49% kept some, and 16% kept none. So, what’s the secret to achieving your new year's resolutions? In this episode, I will focus on resolutions that intend to form new habits. The framework I will use is the same...

Duration:00:34:13

S4E1: Is Procrastination Good or Bad?

1/2/2022
A very famous speaker was procrastinating until the last minute on writing his speech. In fact, he went on stage without the entire speech. He was a procrastinator. Then, on stage, he added four more words to it. He decided to start with the words: "I have a dream..." We typically look at procrastination in a negative context. But, is it all bad? In this episode, I will first show both the negative and positive aspects of procrastination. I will also give you some advice as to how to decide...

Duration:00:25:41