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The Welcome Systems Podcast

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The hotel PMS: from 2D tool to a cornerstone of the guest experience

9/18/2018
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In episode 9 of the Welcome Systems podcast, John Jones, Mat Marlow and Mark Ellis talk about how far the hotel property management system (more readily referred to as the ‘PMS’) has come, and how software as a service and changing user expectations are shaping an exciting future for this once 2D tool. To find out more about Welcome Anywhere, visit www.welcomeanywhere.com

Duration:00:31:30

Big Beards, Silver Surfers and tech comforts: a cross-continent travel chat (featuring InnQuest and Dockmaster)

8/9/2018
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In episode eight of the Welcome Systems Podcast, we invite InnQuest Software Vice President Kent Howard and Dockmaster President Cam Collins to join our very own John Jones for a cross-continent chat. All three companies are part of the Valsoft Corporation group, and this is their first appearance on the podcast together. Listen in on their fascinating discussion about all things hospitality, from destination marketing to the evolving travel expectation battle between the millennial and...

Duration:00:43:43

Interns, skills shortages and Brexit: a student’s view of hospitality (featuring Charlene McKenzie)

7/2/2018
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In episode 7 of the Welcome Systems podcast, we invite Charlene McKenzie, a student at Cardiff Metropolitan University, to talk about the opportunities and barriers faced by hospitality students who are looking to take their first steps into the industry. Offering a unique perspective from a future hospitality industry employee, Charlene tells us her thoughts on the skills shortage, Brexit and how the hotel industry can better accommodate students with internships. If you enjoy this...

Duration:00:19:38

GDPR and the hotel industry: to panic or not to panic? (featuring BSI)

4/4/2018
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In episode six of the Welcome Systems podcast, we chat to Lorraine Orr, Privacy and Security Consultant in the BSI Cyber Security and Information Resilience Team. The topic of discussion centres around four letters – GDPR (that’ll be the ‘General Data Protection Regulation‘, which comes into effect on May 25th). With May fast approaching, UK businesses are being tasked with readying themselves for the most comprehensive change to data protection legislation since 1998. In this podcast, we...

Duration:00:32:09

Taming millennials in hospitality (featuring Dunedin Consultancy)

12/8/2017
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In the latest Welcome Systems podcast, we chat to Barry Clark, Managing Director of Dunedin Consultancy, and Hefin Morris, Operations Director at Welcome Systems, about the challenges that come with managing millennials in hotels. We discuss (amongst other stuff relating to this fascinating generation): Find out more about Dunedin Consultancy here: www.dunedinconsultancy.co.uk Find out more about Welcome Anywhere here:

Duration:00:29:40

Who’s got the rota? (featuring Catton Hospitality)

11/2/2017
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In our latest podcast, we discuss labour management with Gareth Thomas, Business Development Manager at Catton Hospitality and John Jones, MD at Welcome Systems. What is modern labour management? How does it impact productivity, staff satisfaction, the hotel’s bottom line and, most importantly, the guest experience? John, Gareth and Mark delve deeply into this fascinating, and often intangible topic, and discuss the following: Dive in and let us know what you think in the comments section...

Duration:00:41:09

Who’s got the rota? (featuring Catton Hospitality)

11/2/2017
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In our latest podcast, we discuss labour management with Gareth Thomas, Business Development Manager at Catton Hospitality and John Jones, MD at Welcome Systems. What is modern labour management? How does it impact productivity, staff satisfaction, the hotel’s bottom line and, most importantly, the guest experience? John, Gareth and Mark delve deeply into this fascinating, and often intangible topic, and discuss the following: Dive in and let us know what you think in the comments...

Duration:00:41:09

Finding time for (proper) rate management (featuring Right Revenue)

9/21/2017
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In episode three of the Welcome Systems podcast, we invite founder and CEO of Right Revenue, Adrienne Hanna, to unpick the contentious subject of rate management in the hotel industry. This fascinating insight into what is often considered a ‘dark art’ of hotel management asks one of the industry’s foremost experts in the field the following questions: Find out more about Right Revenue here: www.rightrevenue.co.uk Find out more about Welcome [...]

Duration:00:37:35

Hotel PR: Trumped (featuring More Fire PR)

9/2/2017
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In episode two of the Welcome Systems podcast, we invite Mark Ferguson from More Fire PR to discuss how hotels can manage their reputation both on- and offline. Mark tells us what PR is in the digital age and how PR works for hotels. We also discuss the thorny topic of guest reviews and somehow relate Donald Trump’s obsession with fake news to the hospitality industry. Find out more about the Welcome Anywhere hotel booking system here: welcome-anywhere.co.uk Find out more about More Fire...

Duration:00:34:03

Don’t Drop The Fan (featuring Booking.com)

8/13/2017
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For our very first podcast we wanted to invite a big guest to sit down with us and chew the fat over the rapidly changing hospitality industry. So, we asked Booking.com. And they agreed. That gave us an idea; why not gather some probing questions from Welcome Anywhere users and put them to the biggest OTA of them all? A discussion on everything from the importance of personalisation to the increasingly vital role the hotel website plays in attracting modern guests followed, making this...

Duration:00:23:54