Titans of Customer Engagement

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen. With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading. Here’s a sneak peek into the episode Check out these Khoros resources for more information Take a tour of our Accelerated Community Management solutionThe High Cost of Low Agent Retention + NEW AUDIBLE VERSIONLensa AI photo editor faces backlash To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform. Apple PodcastsSpotifyAmazonGoogle Podcasts

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Matthew Cowan, Community and Knowledge Manager for LogRhythm. After a successful community relaunch, Matthew’s recent work focuses on marrying community function and experience through a series of projects to streamline customer enablement. Here’s a sneak peek into the episode Connect with the brightest leaders and practitioners of Digital Customer Engagement by joining Atlas today! To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform. Apple PodcastsSpotifyAmazonGoogle Podcasts

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Maria Ogneva, Sr Director of Community & customer marketing at Invoca to break down how to build a wide-reaching and stable digital community. Hear firsthand how to position your community to benefit both your customers and your colleagues. Here’s a sneak peek into the episode To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple PodcastsSpotifyAmazonGoogle Podcasts

Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement. It’s clear that travel brands need to expand their reach into new channels and customer engagement methods, but what might be the best path to accomplish this? Thankfully, Khoros’ customer Airbnb has provided a perfect game plan. . Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement.

Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement. Today’s episode focuses on servicing customers in the face of crisis. In an age when everyone can be a video journalist or digital columnist, a brand’s simple mistake can end up costing hundreds of thousands, if not millions of dollars. . Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement.

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. You don’t often get to dive into the minds of some major community nerds, but today you are in luck. “Crawling out of primal community mud” comes Khoros’s Business Value Consultant and community enthusiast, Jake Roadhouse. Hear first-hand experience of building a sense of solidarity and fellowship from two of the brightest here at Khoros with your host Jon Wishart in navigating the conversation. Here’s a sneak peek into the episode Be sure to check out Jake Roadhouse's Atlas Blogs: The Health and Wealth of your Online Community - Part 1The Health and Wealth of your Online Community - Part 2Atlas Series: Secure Executive Support for your Community To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement. In today’s episode, we will compare the publishing workflows of two teams. When anyone goes to publish a post on any form of social media, there are numerous things to consider. Publishing already has enough challenges; switching from native to in-app doesn't have to be one of them. . Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement.

Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement. Today’s episode focuses on the high cost of low agent retention. Losing and hiring frontline customer care agents can cost more than a few lost customers. Can you afford to lose more? . Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement.

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. We are thrilled to be joined by Khoros’ Director of Change Management, Ramona Maher . Change is inevitable, but the way you approach and plan for it can make or break your success. Join us as we dive into the details of how to effectively prepare for change management, no matter where the change is. Here’s a sneak peek into the episode What is Change Managementcan ultimately determine successAdvice for the leader, practitioner, and the experiencer To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple PodcastsSpotifyAmazonGoogle Podcasts

Welcome to Reading Between the Waves: A bite-sized take on what’s happening in the world of digital engagement. Today’s episode is all about the need to implement guerrilla marketing tactics on TikTok. Whether or not your brand is planning to or already utilizing TikTok. Don't make ads for TikTok; make outstanding content. . Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more about how Khoros can help you deliver world-class digital customer engagement.

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. We are very excited to be joined by Khoros Senior Strategist, Brittany Harris. And if there is one thing we learned today, it’s that TikTok is NOT just for Gen Z, it is for everyone! Brands can benefit from being on TikTok but must remember that it is not like other channels. It requires a new way of thinking and listening to understand what kind of content to post. While it's easy to fall victim to misunderstanding youth culture, TikTok has the data to back up its popularity with all ages. Here’s a sneak peek into the discussion new method for reading metricsto see what’s resonating and what works.be authentic and vulnerable. To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. We are very excited to be joined by our own living legend, Allison Fasching, Khoros Customer Solutions Director Allison has a really unique perspective on customer engagement. She was in charge of constructing and maintaining one of the largest telcos on the planet. And for the past few years has been advising Khoros customers on how they can think about their customer engagement. We thought it would be really interesting to get her perspective on the most important lessons that she has learned. This episode is hosted by Khoros Business Value Director, Jon Wishart. And Trust me, You don’t want to miss a second of this one. Sit back and enjoy. Here’s a sneak peek into the discussion To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, (). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. Now, leading the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing. Hosted by Khoros Oracle and Business Value Consultant Jake Roadhouse, so you know it’s going to be quite the conversation. So sit back and enjoy the show. Here’s a sneak peek into the discussion To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

We’re honored to be joined by Legendary Khoros Titan, and one of our most respected Atlas contributors, Stan Gromer, Director of Community at Upwork. With over 20 years of experience, including running gamer forums before he even got to highschool, Stan knows patience is key when nurturing a community. Pull up your notepad and walk away with a few lessons! Here's a sneak peek of the discussion: To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

Our guest today is none other than Legendary Khoros Titan, , Head of Community at Dataiku. He brings a wealth of knowledge and experience as a passionate community member throughout the years. Claudius has been noticing more awareness around how closely related the learning experience, and the community experiences are. Businesses are realizing that the Community Manager establishes communication between many company departments to the customer/audience, making it an essential component of user advocacy. Join us as we discuss: ​​ To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

Working in digital engagement is a constant learning process filledwith many opportunities to test, learn, and change directions. If there is one thing you can take away from today's guest, it’s that learning and shifting is all part of the growth process. , Business Applications Manager & Developer at RSA, joins the podcast to share his experience in launching new digital programs, and how to support and inform customers by involving them in development and testing. Here's a sneak peek: Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

In the digital age, brand marketing and customer support are proving to be a strong partnership in sharing and understanding what customers want. If there is something to be learned from today's guest, it’s that all organizations can benefit from simply talking to their customers. In this episode, we speak with Mary Taylor, Community Manager at Intel, about enabling and rewarding open dialogue for deeper customer engagement and return on investment. Here's a sneak peek: ​​To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform.

That's a wrap on season one of the Titans of Customer Engagement podcast! We’re hard at work bringing you more strategic conversations with your peers and leaders about creating the world’s greatest customer experiences in season two. We thought it would be a good idea to take a look back at what we have learned from you all so far and what is coming up. Our hosts got together to review some of their favorite episodes from the podcast's first season; plus, we’re welcoming new hosts! Join us as we discuss our favorite takeaways from season one guests, including: Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple PodcastsSpotifyAmazonGoogle Podcasts

Community is a word we’re all familiar with, and it’s a product of human instinct. Today, companies bank into that natural draw to create thriving, engaging networks where their customers can connect and solve problems together. In this episode, we speak with , Senior Manager of Global Community at , about what makes measuring community success more than just a science. Join us as we discuss: To hear more interviews like this one, subscribe to on , , or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Titans of Customer Engagement in your favorite podcast player.

Lurker is a word that sounds sly or secretive at best. Consider how our perspective about non participatory online community members changes when we call them listeners, browsers, visitors, consumers, or learners. In this episode, we speak with Louise Branscomb, Senior Community Manager at Strava, about a positive rebrand for our online audiences who are in a thinking stage instead of a more obviously active one. Join us as we discuss: Check out these resources we mentioned during the podcast: How I Learned to Stop Worrying and Love the Lurker -Rachel SilvanoFeverbeeIn before the Lock Episode 48 To hear more interviews like this one, subscribe to Titans of Customer Engagement on Audible, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Titans of Customer Engagement in your favorite podcast player.