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Titans of Customer Engagement

Business & Economics Podcasts

You see a need in your organization to improve and unify the customer experience, whether that’s embracing digitization, collaborating across departments, or deepening customer relationships. The language you speak is all about engagement. It’s certainly not easy. And you’d love to sit down and determine your strategic next steps with an experienced guide. The Titans of Customer Engagement: A Customer Experience Podcast is exactly that — strategic conversations with your peers and leaders about creating the world’s greatest customer experiences. Join us in learning from our guests!

You see a need in your organization to improve and unify the customer experience, whether that’s embracing digitization, collaborating across departments, or deepening customer relationships. The language you speak is all about engagement. It’s certainly not easy. And you’d love to sit down and determine your strategic next steps with an experienced guide. The Titans of Customer Engagement: A Customer Experience Podcast is exactly that — strategic conversations with your peers and leaders about creating the world’s greatest customer experiences. Join us in learning from our guests!

Location:

United States

Description:

You see a need in your organization to improve and unify the customer experience, whether that’s embracing digitization, collaborating across departments, or deepening customer relationships. The language you speak is all about engagement. It’s certainly not easy. And you’d love to sit down and determine your strategic next steps with an experienced guide. The Titans of Customer Engagement: A Customer Experience Podcast is exactly that — strategic conversations with your peers and leaders about creating the world’s greatest customer experiences. Join us in learning from our guests!

Language:

English


Episodes

Invest for Impact: Transforming a Legacy Brand with Digital Engagement

7/20/2021
How does a company of 8,000 innovators, problem solvers, and deep thinkers stay hidden from the public eye? MITRE Corporation managed to do just that as its team tackled some of the world's toughest problems for 60 years. But when MITRE needed to tell its story, the company lacked a platform. What does it take to build a social media presence for a legacy brand? In this episode of Titans of Customer Engagement, we talked with , Social Media Lead at , about shifting a longstanding...

Duration:00:24:30

Audience-First: Lessons & Strategies for Building a Better Brand

7/8/2021
Where a lot of businesses make mistakes is putting the brand first instead of the audience. While it’s important for the brand to let people know what they do, in the current social environment, it’s more important than ever to think about the audience and how the brand fits in rather than the other way around. , Director, Social and Content Marketing at , joins the show to discuss social justice lessons & marketing strategies that have strengthened Ranstad’s mission to be truly...

Duration:00:22:19

Socialize by Using Social: Engaging Customers for Exceptional CX

6/22/2021
Have you ever wondered how TV networks approach social media? The TV industry is unique in that their focus is a combination of customer engagement and audience engagement. So, how do they target both? In this episode of Titans of Customer Engagement, we interviewed , Social Media Teamlead at TV 2 Marketing, about how TV networks create their social media strategies and what they're looking to achieve. We also talked about: - How TV differentiates itself from other media...

Duration:00:31:28

Being Present on Social Media: It’s Harder than You Think

6/9/2021
Think of the brands you know that do social media VERY well. Which ones come to mind? What are the things they all do that make them experts at social media? What’s the one thing they’re incredible at that other brands seem to have trouble with? Engagement. Actually being present and engaging with their audience. On this episode of Titans of Customer Engagement, we talked with Kerrie Roberts. Kerrie is the Social Media Manager of Customer Service at Experian, and had a lot to say on...

Duration:00:24:47

Welcome to Titans of Customer Engagement

6/9/2021
You see a need in your organization to improve or unify the customer experience, whether that’s embracing digitization, collaborating across departments, or deepening customer relationships. The language you speak is all about engagement. And it’s certainly not easy. If you’d love to sit down and chat about your strategic next steps with an experienced guide, then the Titans of Customer Engagement show is for you. Keep connected with Titans of Customer Engagement at Apple Podcasts,...

Duration:00:07:02