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Voices of Customer Experience

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Listen to the speed of change with Voices of Customer Experience Podcast where we will explore the technological innovations in data science, behavioral analytics, Artificial Intelligence, and how these factors are revolutionizing the way companies dialogue and deliver memorable experiences to their customers.

Listen to the speed of change with Voices of Customer Experience Podcast where we will explore the technological innovations in data science, behavioral analytics, Artificial Intelligence, and how these factors are revolutionizing the way companies dialogue and deliver memorable experiences to their customers.
More Information

Location:

United States

Description:

Listen to the speed of change with Voices of Customer Experience Podcast where we will explore the technological innovations in data science, behavioral analytics, Artificial Intelligence, and how these factors are revolutionizing the way companies dialogue and deliver memorable experiences to their customers.

Twitter:

@worthix

Language:

English


Episodes

S3 E9: Said Baaghil - Focus on Being Strikingly Different

5/20/2019
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Voices of Customer Experience is brought to you by Worthix. Discover your worth at worthix.com Said Baaghil is the 'Unconventional' Branding and Marketing adviser whose out-of-the-box ideas ignite companies to rethink how to reach their target audience and build sustainable brands. His clientele consists of CEOs, and CMOs of leading organizations who are bold enough to be strikingly different from their competitors by breaking the chains of traditional patterns, evolving their business, and...

Duration:00:34:40

S3 E8 - Denise Lee Yohn: Closing the Gap Between Brand Vision and Customer Expectations

5/13/2019
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Voices of Customer Experience is brought to you by Worthix. Discover your worth at worthix.com Denise Lee Yohn is an author, a keynote speaker, and a brand leadership expert. Through her expertise and personal approach, Denise has inspired business leaders around the world to build great brands and exceptional organizations. Denise has authored several books and has been a regular contributor to The Harvard Business Review, and Forbes. She's also written for Fast Company, Entrepreneurs,...

Duration:00:38:25

S3 E7: Adam Toporek - Customer Experience That Sticks

5/6/2019
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Voices of Customer Experience is brought to you by Worthix. Discover your worth at worthix.com Adam Toporek is an internationally-recognized customer experience expert, keynote speaker, and customer service trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, the co-host of the Crack the Customer Code podcast,...

Duration:00:45:12

S3 E6: Dennis Wakabayashi - The Secret to C-Suite Centricity

4/30/2019
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Dennis Wakabayashi is a world leading CX strategist, innovator and evangelist working with Fortune 100 brands to transform their businesses by making customer experience the most important and reliable element of every business decision. Dedicated to sharing his knowledge of the CX and integrated marketing space with colleagues, clients and other professionals, Wakabayashi is a CX subject matter expert who sits on Adobe’s Experience League Advisory Council and is a member of Service Design...

Duration:00:32:42

S3 E5: David Fish - The Importance of Actively Affecting Your Customers' Experiences

4/22/2019
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Voice of CX is brought to you by Worthix. Discover your worth at worthix.com Dave Fish is founder and CEO of CuriosityCX an insights, creative, and customer experience agency. He has spent over 20 years understanding the grey areas of consumer behavior. Dave has been directly involved in designing and executing Customer Experience initiatives and has extensive supplier and client-side experience in all facets of consumer behavior research. Dave held executive positions at The Engine Group,...

Duration:00:26:31

S3 E4: Diane Magers - How the CXPA Created a Collaborative CX Community

4/15/2019
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Voice of CX is brought to you by Worthix. Discover your worth at worthix.com Diane Magers is CEO of the CXPA-- The Customer Experience Professionals Association. Known as an innovative and creative strategist, Diane has over 25 years of proven ability to identify opportunities in customer interactions. Her strengths include designing and launching services and solutions based on enterprise, customer and associate needs through various market channels. Diane has demonstrated competence in...

Duration:00:24:49

S3 E3: Matt Dixon - Why Reducing Effort Is The Secret to Retention

4/8/2019
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Voices of CX is brought to you by Worthix. Discover your worth at worthix.com Matt Dixon is the co-author of The Challenger Sale, The Challenger Customer and The Effortless Experience--the book that launched Customer Effort Score (CES). He is also a frequent contributor to Harvard Business Review, and experienced advisor to senior executives on sales, service and customer experience. Matt is curently Chief Product and Research Officer at Tethr, an Austin based company that provides an...

Duration:00:30:41

S3 E2: Professor Marcus Cunha Jr - Leading the World's Best Marketing Research Program

4/1/2019
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Voices of CX is brought to you by Worthix. Discover your worth at worthix.com Professor Marcus Cunha Jr is the director of the Master of Marketing Research program (MRR) at UGA. It is the first and most successful program of this nature (first class graduated in '81 and a network of 640+ alums). Its students are highly sought after with an employement rate of 100%. The 2017 GRIT report (Greenbook Research Industry Trends) showed that the UGA MMR is recalled three times as often as all the...

Duration:00:25:36

S3 E1: Jay Baer - Creating Word of Mouth Advertising with Talk-Triggers

3/25/2019
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Voice of CX is brought to you by Worthix. Discover your worth at worthix.com Jay Baer, CSP, CPAE has spent 25 years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 34 of the FORTUNE 500. His current firm – Convince &Convert – provides word of mouth, digital marketing, and customer experience advice and counsel to some of the world’s most important brands. Jay’s Convince & Convert blog was named the world’s #1 content...

Duration:00:40:56

S2 E23: Dan Gingiss - Why Your CX Strategy Needs Social Media

1/28/2019
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The Voices of CX podcast is brought to you by Worthix: The first CX Survey built with Artificial Intelligence. Learn more at www.worthix.com Dan is a marketing and customer experience executive who has consistently focused on delighting customers. He is also a keynote speaker, author, and podcaster. His career has spanned multiple disciplines including marketing, customer experience, social media, and customer service. He currently works at "Winning at Social" and has previously held...

Duration:00:47:30

S2 E22: Patrick Campbell - Market Research-- The Secret to Profitability

1/21/2019
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The Voices of CX podcast is brought to you by Worthix: The first CX Survey built with Artificial Intelligence. Learn more at www.worthix.com Patrick Campbell is the Co-Founder and CEO of ProfitWell, the industry standard software for helping companies like Atlassian, Autodesk, Meetup, and Lyft with their monetization (through Price intelligently) and retention strategies. ProfitWell also provides a turnkey solution that powers the subscription financial metrics for over eight thousand...

Duration:00:32:32

S2 E21: Michael Bartlett - Becoming a Certified CX Professional (CCXP)

1/14/2019
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The Voices of CX podcast is brought to you by Worthix: The first CX Survey built with Artificial Intelligence. Learn more at www.worthix.com Michael Bartlett is a recent transplant from the United Kingdom, Michael lives and works in Missouri as the Director of Experience Innovation at JMARK Business Solutions. He also runs his own Customer Experience training and consulting firm and is the author of CCXP Exam Preparation. Michael obtained his masters in Artificial Intelligence in 1999 and...

Duration:00:30:56

S2 E20: Sidney Evans- Helping Brands Deliver Robust CX

1/8/2019
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The Voices of CX podcast is brought to you by Worthix: The first CX Survey built with Artificial Intelligence. Learn more at www.worthix.com Sidney Evans is an international expert and thought leader in branding and communications. He has published numerous articles in such publications as Branding Magazine, Forbes, and Oracle Marketing Cloud. Sidney is a pragmatic strategist and expert communicator. He helps people develop and communicate their unique brand through clear messaging and by...

Duration:00:27:19

S2 E19: The Surprising Impact of Wellness on Your CX

12/17/2018
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The Voices of CX podcast is brought to you by Worthix: The first CX Survey built with Artificial Intelligence. Learn more at www.worthix.com Sammy Courtright is an attention to detail aficionado from the land down under who’s been with Fitspot from the very beginning. With a BA in Fine Arts from the University of Miami, she’s a nationally certified Pilates instructor who brings a blend of grit and imagination to the zillions of tasks that confront every startup. While she wears many hats at...

Duration:00:31:14

S2 E18: Tom Goodwin- Stop Contemporizing Old Technology

12/11/2018
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The Voices of CX podcast is brought to you by Worthix: The first CX Survey built with Artificial Intelligence. Learn more at www.worthix.com Tom Goodwin is the EVP, Head of Innovation at Zenith Media, his role is to understand new technology, behaviors and platforms and ideate and implement solutions for clients. An industry provocateur and commentator, he's a regular contributor to the Guardian, Inc, GQ, TechCrunch, Forbes, Ad Age, Ad Week, and Digiday and his work has featured in the New...

Duration:00:31:03

S2 E17: Gustavo Imhof- CX Metrics and KPIs in the Age of A.I.

12/3/2018
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The Voices of CX podcast is brought to you by Worthix: The first CX Survey built with Artificial Intelligence. Learn more at www.worthix.com Gustavo Imhof has been recognized as one of the rising stars of Customer Experience. Recently nominated a "30 Up and Coming Leaders in CX" --aged below 30, he works with leading blue chip companies and spoken to audiences across Europe and in LATAM, helping people understand the DNA of great CX strategy. He is regularly featured on a number of leading...

Duration:00:31:41

S2 E16: Sue Duris- The Startup Playbook to CX

11/26/2018
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The Voices of CX podcast is brought to you by Worthix: The first CX Survey built with Artificial Intelligence. Learn more at www.worthix.com Sue Duris is Co-Founder/Director of Marketing and Customer Experience of M4 Communications, a marketing and customer experience consulting firm that helps organizations build and grow their brands by coaching them how to be customer-centric, advising them on their digital transformation initiatives and collaborating with them to design omnichannel...

Duration:00:31:54

S2 E15: Nate Brown- Making Customer Feedback Matter

11/19/2018
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The Voices of CX podcast is brought to you by Worthix: The first CX Survey built with Artificial Intelligence. Learn more at www.worthix.com Nate Brown is the Co-founder of CX Accelerator. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems. From authoring and leading a Customer Experience program, to journey mapping, to managing a complex contact center, Nate is always...

Duration:00:39:32

S2 E14: Shep Hyken - Disrupt The Competition and Create Fierce Loyalty

11/12/2018
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The Voices of CX podcast is brought to you by Worthix: The first CX Survey built with Artificial Intelligence. Learn more at www.worthix.com Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who...

Duration:00:30:07

S2 E13: Annette Franz- Employee Experiences Come First

11/5/2018
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The Voices of CX podcast is brought to you by Worthix: The first CX Survey built with Artificial Intelligence. Learn more at www.worthix.com Annette Franz is founder and CEO of CX Journey Inc. She's got 25 years of experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience - so that, together, we can design a better experience for all constituents. Annette was named one of “The 100...

Duration:00:32:11